Teddy Volkswagen

Bought but very unhappy 8/1/2014 I purchased a vehicle while visiting family, and I do live out of state. After negotiating a price via phone a deposit was put on the car. 8/1/2014 I purchased a vehicle while visiting family, and I do live out of state. After negotiating a price via phone a deposit was put on the car. Arrived in hopes of taking the car home, after riding four trains and over an hour commute and have everything agreed upon on paper in my email prior to my trip, to test drive the car and inspect the car......needless to say it was not in the condition as promised. They agreed to wet sand the car to take out some spots after four hours of my time at the dealership and another four trains home, for a total waste of six hours of my night! Returning two days later the car looked better, and was ensured that the "fix" would be guaranteed to solve the issue. Pre-approval of financing was already completed prior to my first trip, but another four hours to complete the transaction, after again taking four trains to return to the dealership. Another five hours of my time when I should have been out within an hour! I unfortunately wasted a total of 11 hours of my time to take the car home and find out I had a hole in my tire, the " fix" that was guaranteed has failed after two weeks, and the seals on the convertible leak! Love the car not the problems, but wish I wouldn't have purchased it from this dealership, as I believe my business would have been more appreciated else where (especially when I put over 50% down on the car)! 9/24/2014 Update I was promised a return phone call in regards to the dissatisfaction I experienced. Going on three weeks with still no response from Jen as originally promised! Still very unhappy and consider this dealership to be a joke especially if buying a used vehicle. Learn from my mistakes and do NOT purchase a car from this dealership! More

Fraudulent and Misleading from top to bottom! Went to buy a nearly new 2013 Beetle Fender edition. It had 3,000 miles on the clock and i could see from the Carfax that it had been for sale at the Went to buy a nearly new 2013 Beetle Fender edition. It had 3,000 miles on the clock and i could see from the Carfax that it had been for sale at the dealership for over 8 months. It was listed at 20,995 usd and i made an offer on the car after i drove it. The offer was rejected (which is fine) but after a few days of trading we agreed on a price. This was AFTER they tried to slap 600 usd 'destination charge' and 600 usd 'preparation fee' on top of the asking price. Now, the car had originally been bought from the same dealer and destination charge had already been paid for then. Also, after 8 months of garage time, you should think they had time to 'prep' the car for sale... So the day comes when i go there to get finance set up (i was offering basis 35% cash, 65% finance) and i sat around their offices for over 5 hours. then i am told that unfortunately the finance had not gone thru but that they were still trying. So i tell them i will look for another car. After 2 days, the sales person still talks to me about final documents etc for the financing and i am told it was okay then i was told interest rate would be in the 11-13 % bracket . The floor manager (i think?) Ezekiel calls me back to say that the deal is off as someone else had magically walked in and put a deposit on the car, paying sticker price. i ask why i was not allowed to put a deposit on it a week ago when we started the process and he avoids the question. i LUCKILY ended up with a car from an honest dealership and i am happier than i would have ever been with anything from these xxxxxxxx. oh, the icing on the cake: car is STILL for sale there - sticker price has mysteriously gone up to 24,100 usd now........ LIARS and CHEATERS More

Inconsistent statements from Service Personnel My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is 2012 VW Tiguan. On our last purchase, VW gave us $500 off for being a loyal VW customer. We have been to Montesi VW (CT), Curran VW (CT), Bayside VW, Smithtown VW, Platinum VW, and Teddy VW (formerly Big Apple VW) for either for service or to purchase our VW vehicles. I have owned a Pathfinder, Camry and an Accord. My husband recently replaced one of our 2012 VW Tiguan tire. During his last service appointment, the service advisor told him that he needed all four tires replaced. My husband informed him that he purchased one of the tires no more than 3 months ago. The service advisor backpedaled and said "sometimes 3 bad tires can put a stress on the good one, but it's merely a suggestion." I could understand a year or more of driving, but 3 months? Needless to say, my husband declined to get his tires replaced there. On Monday, my husband went in for another service appointment. There was no mention of tires this time, but something else was mentioned. Since this dealership is only 15 minutes away from our house, it's really convenient for my husband to go there. However, this dealership does not breed any confidence from us to trust our car for future servicing and definitely not for our future purchases. More

Horrible Experience. Sale Rep Show up late at my appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre own appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre owned it was nice look but it had fair wear and tear (tire worn, heated seat button broke and the car had lights on think for the tires). Here the sales part I seen the car for 18,990 so I SETTLE total 19990 for price to pay not including sales tax , DMV and etc. SO NOW I'm waiting for 5 hours because my credit wasn't good and I had to put a bigger down payment BUT I got approved ( yeah the only good part and the deal). NO now 5 HOURS Later I sign the paper work tried and drained the car jump for 19900 to 22000 then the total was 24000. WOW. I give so much money down I had no more time to get a other car so where else(take like a week to get it back) .This is so WRONG. NOT ONLY ALL THAT BUT THE CAR wasn't READY to go.I had to wait another day. YOU Protect you country then you get screwed back home. SO AWAY IF YOU CAN!!!!! It should be CALLED TEDDY THE F@$!ABLE DEALER. It shouldn't be that way teddy Nissan is a lot better. More