Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Teddy Volkswagen
Bronx, NY
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
534 Reviews of Teddy Volkswagen
July 28, 2015
Helpful. Friendly. Efficient. Honest. Doug was amazing and extremely helpful. He went out if his way to make sure that I had the best deal. I would definitely recommend Doug to anyone loo Doug was amazing and extremely helpful. He went out if his way to make sure that I had the best deal. I would definitely recommend Doug to anyone looking for a smooth experience. More
by Tesia
Employees Worked With
Doug Lee
July 03, 2015
Staff changed and now it feels like a cheap used car dealer I gave this dealer a perfect rating of 5 stars 2 years ago when I got my new car from them. Their service was really excellent even until when I came I gave this dealer a perfect rating of 5 stars 2 years ago when I got my new car from them. Their service was really excellent even until when I came back to them the year after to take my car for its yearly maintenance. Their staff was still the same at that time and they were very accommodating and polite and I truly liked their customer service. I came back for my car's annual maintenance just today and I could really say that their service took a drastic turn for the worst. The problem stemmed from them spotting a bubble on my tire which prompted me to buy a new tire so my car could pass the state inspection. They said that they have the tire currently in stock and it would cost $269 + tax. Naturally, I knew that I could get it cheaper (only $200) outside but I figured that I already waited 3 hours for them to finish the annual maintenance, I’ll just get the tire from them so they could finish the state inspection as well. I waited for 30 mins when I saw them drive my car outside their service center. I thought it was done but after waiting another 15 minutes (no one informed me of what was going on), I asked where my car was. They told me that they took my car to “another one of their service stations” to replace the tire. I told them that the reason why I was willing to shell out the $69 more for the tire was because I thought they were the ones who are going to do it and also to save me the time of waiting at another shop again. After waiting for 1 hour, I went to one of their managers but I really got the impression that they do not have time for me. I was there from 8:45AM to 2:20PM – this was just for the annual maintenance and for the state inspection. Never did I hear anyone - not from the staff nor from any of the many “managers” that they have in there an apology. Their current staff, in my honest opinion, gives the type of service like the ones in a cheap used car dealer. – This does not feel like a Volkswagen dealer anymore. More
by gti2golfr
Employees Worked With
Two people on the customer service desk on July 3, 2015 and whoever the managers were at that time
June 09, 2015
poor service the service department is disgraceful ; gave me one quote started fixing it then tried to add 2000 dollars to original quote; very unprofessional and the service department is disgraceful ; gave me one quote started fixing it then tried to add 2000 dollars to original quote; very unprofessional and overall dishonest More
by oliver
Employees Worked With
Rishi Soogrim
March 19, 2015
Lucky W I am very satisfied with my new 2015 VW Jetta TDI thank you very much for a wonderful expierence lucky . The finance manager Kara was great as well th I am very satisfied with my new 2015 VW Jetta TDI thank you very much for a wonderful expierence lucky . The finance manager Kara was great as well thank you all More
by Elza
Employees Worked With
Lucky Waite
February 06, 2015
Best dealership and Sales consultant I have ever worked with I have had so many bad experiences when buy a car . I pretty much don't trust any dealership. I must say Teddy Volkswagen has proved me wrong. I worke I have had so many bad experiences when buy a car . I pretty much don't trust any dealership. I must say Teddy Volkswagen has proved me wrong. I worked with a very professional salesman by the name of Lucky Waite. And I must say Lucky is a fitting name for the gentleman. He was honest and upfront from the very beginning. I have recommend two co-workers already. And more to come. Thank you Teddy for separating yourself from all the rest. And thank you Lucky you did a wonderful Job. I love my 2015 GTI SE. More
by Joseph new car
Employees Worked With
Lucky Waite
February 05, 2015
Worst Service After Purchase Bought certified pre-owned 2010 VW CC, Resister went out 3-times in past two years. Service department did not properly repair car and wanted me to p Bought certified pre-owned 2010 VW CC, Resister went out 3-times in past two years. Service department did not properly repair car and wanted me to pay for repairs since warranty expired 2-days earlier. Employees acted like they didn't care and just said "that's the cost." Now escalating to VW. It's been one thing after another since they've been servicing my car. More
by Alley Al
Employees Worked With
Lucky Waite, Rishi Soogrim
January 18, 2015
Switch and Bait Be careful - these guys are liars. I called multiple times the day before and even an HOUR before my appointment asking if the car I was interested i Be careful - these guys are liars. I called multiple times the day before and even an HOUR before my appointment asking if the car I was interested in was still in stock (only 1 available - deal sounded too good to be true, thus the multiple calls). They said yes. After making the 45 minute trek over, turns out the car had been delivered to someone else the day before - who knows how much earlier it sold. Then they tried to offer me a different car. What a waste of time. Should have listened to the other bad reviews. More
by S
Employees Worked With
Didn't get their names
November 21, 2014
Teddy VW is top-notch Teddy VW is a top-notch organization. Jessica Figueroa was very helpful. She was able to answer all the questions that I raised. She solved any issues Teddy VW is a top-notch organization. Jessica Figueroa was very helpful. She was able to answer all the questions that I raised. She solved any issues that arose. Her personality was outstanding. She is a very valuable member of the Teddy VW team. On a scale of 1-10, with 10 being outstanding and 1 being poor, I am pleased to say she exceeded 10 on the scale. PLEASE NOTE my inserting/correcting the omission of "all the questions" in place of "question" in the 3rd sentence of my original review. More
by imonteverdi
Employees Worked With
Jessica Figueroa
November 01, 2014
will never do business with them. Teddy Volkswagen is the worst car dealership you can deal with. I dealt with Frank Pina, he flat out lied to my face. We negotiated the lease of a V Teddy Volkswagen is the worst car dealership you can deal with. I dealt with Frank Pina, he flat out lied to my face. We negotiated the lease of a VW Passat, we agreed on a monthly payment of $219 a month (including all taxes and fees in the payment), he knew that I had another offer from Bayside VW dealership, so he made sure I called and canceled that deal before he started preparing the paperwork, and to my surprise, he added taxes and fees on top of the agreed payment amount, so it's become $219 + $30 ($249), he said that I misunderstood him, yeah right ! , he's such a scammer. I just walked away without listening to him trying to renegotiate again. I won't deal with a dishonest person. Will never go back to Teddy VW, ever again. I went back to Bayside VW and got my car from them. More
by rezkhesham
Employees Worked With
Frank Pena
August 19, 2014
Pleasurable Leasing Experience The customer service at Teddy VW is absolutley exceptional!!! I am a first time lessee who decided to lease a 2014 VW Jetta at Teddy VW. Jay was my sa The customer service at Teddy VW is absolutley exceptional!!! I am a first time lessee who decided to lease a 2014 VW Jetta at Teddy VW. Jay was my salesmen, who made my first time leasing experience a gratifying one. There was no hassle and no stress throughtout the entire process. Everything went smoothly. Jay was highly informative and thorough in his explanations of the leasing process. He was also honest! I never once felt like he was trying to push a sale so he can fulfill a quota. He took an genuine interest in making sure I was a satisfied customer. I totally recommend Teddy VW. More
by dgaulman
Employees Worked With
Kalra Paramjit
