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Teddy Volkswagen
Bronx, NY
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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534 Reviews of Teddy Volkswagen
April 20, 2016
Service and Repair One of the best and waiting time is excellent. The advisor also very professional. When you get your car back it is clean, unlike other places that le One of the best and waiting time is excellent. The advisor also very professional. When you get your car back it is clean, unlike other places that leave scuff marks and dirt. More
by jjettanight
Employees Worked With
Rishi Soogrim
April 16, 2016
Not bad Maybe the first dealership that was honest with me from the start. I was a little upset but after working with Luis and Doug. I know where I will be p Maybe the first dealership that was honest with me from the start. I was a little upset but after working with Luis and Doug. I know where I will be purchasing cars from now on. More
by Jason Hollingsworth
Employees Worked With
Luis Fata, Doug Lee
March 28, 2016
Worst Customer Service Experience Do not get your car serviced here! I went in to get my Jetta checked and I should've known to walk right out this dump when I seen two mechanics argue Do not get your car serviced here! I went in to get my Jetta checked and I should've known to walk right out this dump when I seen two mechanics argue and curse in front of me while I was as checking in, however my car had a bad anti-freeze smell and of course I wanted to not breathe in this hazardous odor so I decided to just brush that incident off. When I got my car back this dealership told me everything I was fixed. I had my boyfriend look at it again and he was shocked to see that they didn't fix a thing which would explain why I got my car back within an hour. I had warranty on my car and now know they didn't want to fix anything until my warranty was up so they could charge me. I scheduled another appointment to get my car looked at a second time, I had mentioned to the service department that I would need a loaner because I work. The service department told me that there are loaners available but he wouldn't be able give me a definite answer until My car was checked in order to see what the problem was and how long it would actually take. I brought my car in again and told the receptionist in checking in exactly what the issue was, and when i got the paperwork back I realized she didn't note the issue correctly., so I told her and she said she would tell them. I then asked her about the loaner which then she snapped back at me that she didn't have any available. Luckily the manager was there, so she asked him in front of me, and he told me because I DIDNT PURCHASE THE CAR FROM TEDDY VOLKSWAGON THAT WAS THE FIRST PROBLEM, and I am more than welcomed TO PAY OUT OF POCKET FOR THE LOANER AS A RENTAL. I quietly sat down in the waiting sea in disbelief, I decided to call other volkswagon dealerships to ask them if this is policy and sure enough it's not.....being upset and everything this dealership put me through I cancelled my service and very politely the receptionist have me my papers and keys. It's like they don't like servicing any cars under warranty because this dealership makes no money and like other reviews I read, they are cheap! They sent me free car washes because I told them about the arguing I seen the mechanics do, but they can keep their coupons. I won't ever be back there again. The manager is a con artist, and the receptionist is his side kick.They are not friendly and will not fix anything or make You wait hours if your under warranty. Save your time and money, and get serviced at OPEN ROAD! They treat you with respect and have EXCELLENT CUSTOMER SERVICE!!!!!! Ask for KEV! ***** More
by JettaGirl2014
Employees Worked With
Mike
February 25, 2016
WORST SERVICE DEPARTMENT ARAOUND. WORST SERVICE DEPARTMENT AROUND.....PLEASE DO NOT USE TEDDY VW SERVICE DEPT. SERVICE MGR SHOULD BE FIRED. SERVICE WRITERS SHOULD BE FIRED. ST WORST SERVICE DEPARTMENT AROUND.....PLEASE DO NOT USE TEDDY VW SERVICE DEPT. SERVICE MGR SHOULD BE FIRED. SERVICE WRITERS SHOULD BE FIRED. STAY AWAY FRON TEDDY VW SERVICE DEPARTMENT. More
by vw guy
Employees Worked With
Rishi Soogrim
January 27, 2016
completely satisfaction They did an amazing job on my R32. The service department did a great work when came to my car and customer service. Creg and Mike are the best. They did an amazing job on my R32. The service department did a great work when came to my car and customer service. Creg and Mike are the best. More
by Freddy
Employees Worked With
Mike,Vladimir and Creg
November 25, 2015
Terrible costumer service I initially read these reviews and thought, this place can not be so bad. Everyone must be exaggerating, in other words I gave them the benefit of the I initially read these reviews and thought, this place can not be so bad. Everyone must be exaggerating, in other words I gave them the benefit of the doubt. I walked in, in hopes of getting a lease, and hence at fault - I had bad credit, they went through the entire process, charged me the down payment $1,000, signed the lease after 2.5 hours, Finance Manager, Kalra Paramjit came explaining my credit isn't high enough so I will need a co-signer. Of course, understandable but upset because I just spent 2.5 hours here with a cranky 19 month old and Kalra Paramjit had absolutely no respect on how to explain things, how to show appreciation for staying there for 2.5 hours. He explained "these things happen when you have bad credit" Excuse me but I've leased vehicles before, It's impossible to charge me for a down payment, sign a contract, get the car cleaned up for me and then leave empty handed. The following day- I had a co-signer whose credit was higher. As explained by my salesman Jason, he was "confident we can get the same deal but I wouldn't be able to stay on the lease otherwise premium would go up" fine, take me off the deal, get me the car. Arranged insurance, schedule time for co signer to sign paper work, I called Jason to confirm we are set and everything is ready to be signed, he confirms and asks me to go speak to Kalra Paramjit he just wants to over all the details as I will be the one driving the car. Due to traffic, I decided to call in instead, he began telling me all about how credit works, how leasing works and the bank (again, I have leased a car before) then asks me "So what are you going to do? Put more money down or would you like the monthly payments to go up?" Are you kidding me? I immediately asked for a refund. I have went to many dealers, and I can say this was the worse experience I have had anywhere. I feel terrible that Volkswagen is linked with these people. If you want to lease a Volkswagen, GO ELSEWHERE- otherwise, you are signing up for a big headache, and waste of time. More
by Artagj01
Employees Worked With
Kalra - Finance Manager
October 22, 2015
Teddy volkswagens Justin Rivera and Jorge Santiago I just purchased a brand spanking new Passat and I enjoyed my experience . Jorge did not give me the run around he was absolutely honest and made sure I just purchased a brand spanking new Passat and I enjoyed my experience . Jorge did not give me the run around he was absolutely honest and made sure I understood everything . Justin Rivera was marvelous he made sure I understood everything I needed to know about this car . He is a sweetheart and made me feel great about my car thank you Justin and Jorge More
by EttaLjeffery211
Employees Worked With
Jorge Santiago Justin Rivera
October 17, 2015
Avoid this place. This dealership is terrible. I was looking for a Golf R (which are rare to find) and called this dealership to confirm that it had all the features I This dealership is terrible. I was looking for a Golf R (which are rare to find) and called this dealership to confirm that it had all the features I was looking for. When they did I took time out of my day to rush over and purchase the car, only to find out that they lied just to get me into the store. To make matters worse, they then tried to sell me the one they had on the floor, which had none of the criteria I was in the market for. Absurd practices at this place; been advising friends and family to stay away and buy from elsewhere. This happened over a month ago and yet they still call me to try and push the car on me!! When I say I have already bought one, they just hang up. Icing on the cake. More
by Pkouzilos
Employees Worked With
Stephanie
July 29, 2015
The best experience I have had purchasing a vehicle I have to admit I never thought I would be purchasing a car the day I walked into Teddy Volkswagen. But my sales associate Doug Lee , changed all of t I have to admit I never thought I would be purchasing a car the day I walked into Teddy Volkswagen. But my sales associate Doug Lee , changed all of that. He was polite , professional and not a bit pushie. He was patient and answered all my questions. I love my new car thanks to Doug Lee. Thank you again. I have already referred two friends. More
by Edwardcooper
Employees Worked With
Doug Lee
July 28, 2015
Informative The attention was timely sales rep was very informative about the cars and insurance information.I was goven information about my credit and the effec The attention was timely sales rep was very informative about the cars and insurance information.I was goven information about my credit and the effect it has on my payments. All information i wasnt aware of was goven to me. More
by nichelle
Employees Worked With
Doug Lee
