Ted Britt Ford

Gotta Trust I know it's hard but I've been dealing with these folks since 1988. Alison always makes me feel welcome and Tom spends time with me picking out the I know it's hard but I've been dealing with these folks since 1988. Alison always makes me feel welcome and Tom spends time with me picking out the vehicle even over multiple visits And I get to pick a vehicle from another showroom. Alison crunches the numbers and I'm sold!!! New toy leaves with me!!!! More

Would not go anywhere else I have had the pleasure of dealing with Marvin and the team at Ted Britt Fairfax for many years. Last week I had the opportunity to purchase my 4th c I have had the pleasure of dealing with Marvin and the team at Ted Britt Fairfax for many years. Last week I had the opportunity to purchase my 4th car from the dealership, not once was I disappointed. Marvin is a class act and makes the buying experience pleasant throughout the process. I will always buy my cars form this dealership for many years to come. More

Update - 2 Months Later and No Permanent Tags So after a good car buying experience back in May, which I definitely had no problems with, I ran into an issue with my license plates. After 1 m So after a good car buying experience back in May, which I definitely had no problems with, I ran into an issue with my license plates. After 1 month of ownership, I had to return to the dealership and pick up my second set of temporary tags. Fast forward 1 month later, I had to call the dealership again and inquire about my license plates, and then I was put on hold for 15 minutes, called back and was put on hold again. Then transferred to my sales person's voicemail. The fourth time I called back I spoke with a new car sales manager and I was not happy. (FYI anyone else having similar issues in Virginia should take a close look at Virginia Code § 46.2-1542. Temporary registration) Too long didn't read version - I had a good experience which was ruined by poor after sales customer service. More

Gary Funk and the whole experience exceeded expectations. We had been having our 2010 Ford Escape serviced at several dealerships. One Center we selected as it was close to our home. It recently closed. As We had been having our 2010 Ford Escape serviced at several dealerships. One Center we selected as it was close to our home. It recently closed. As such, we needed to find a Ford Service Center where we could take our vehicle. The customer service we received at Ted Britt was exceptional. Indeed, Gary Funk from the moment we arrived took what seemed like personal care of us. He knew we had not been "regulars" but never made us feel disadvantaged. In fact, he worked with us to get the best service. The vehicle was ready on time, the service was well done,and the whole experience was outstanding. I wish we had gone to Ted Britt years ago. We wil be doing so now. Thanks to everyone. More

New Car Purchase The Ted Britt sales team did a great job of taking the time to show the car models and provide side by side comparisons of options, color schemes etc. The Ted Britt sales team did a great job of taking the time to show the car models and provide side by side comparisons of options, color schemes etc. The service was friendly and efficient. I would recommend this dealership to my friends. More

Richard of the Red Team What a great experience and also it inspires comfort for future visits. Vehicle was serviced well, advice was given, and everything was done on time! What a great experience and also it inspires comfort for future visits. Vehicle was serviced well, advice was given, and everything was done on time! Thanks so much. Ken More

Prices WAY higher than other Ford Dealer... Highway Robbery When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in Springfield, but I figured they were all pretty similar. But I was SO WRONG! When they opened on Monday, a rep from Ted Britt called to tell me they ran a diagnostic test and repairs were gonna be $1,780 total. Only when I asked for a break down did I discover that the cost for the parts was about $680, but the labor was gonna cost me $1,100 ! I asked why so high and I was told it was a complicated fix. In ADDITION to the mechanical work, they also recommended I replace the arm for the suspension control.... and that was gonna be ANOTHER $690 ! I was looking at almost $2,500 total. So, I decided to have my car towed to my USUAL place... the Sheehy Ford in Springfield and within a couple of hours, Ralph from Sheehy had given me an estimate with a very specific breakdown of parts and labor for all things I needed. NOW... I am only paying $500 for all the mechanical repairs (that is parts AND labor total) and an additional $380 to replace the suspension arm. I will NEVER go to Ted Britt Ford again. Sheehy in Springfield has made a loyal customer of me. More

This is the story of how I found Betty So my husband and I were in the market for a car and looking to buy a Ford Focus Titanium Hatchback. We set up an appointment with Ted Britt via the o So my husband and I were in the market for a car and looking to buy a Ford Focus Titanium Hatchback. We set up an appointment with Ted Britt via the online service and we had been in contact with a couple other dealerships and Jenny from Ted Britt was the only person who actually followed up with me to make an appointment. She was extremely helpful, super polite, and wasn't pushy in the least! When we showed up to the dealership it projected a high level of professionalism while still maintaining a wonderfully friendly atmosphere. Upon our arrival, we received a warm greeting outside and were immediately escorted to Al, the marvelous sales associate. Since we knew exactly what we were looking for, Al wasted no time showing us the vehicles and demonstrated a superb working knowledge about the cars. We went for a quick test drive and it went swimmingly! Al even encouraged me to use the Focus's back-up camera and coached me through it! It was a little scary for me to trust the camera but Al's calm demeanor and experience saw us through! He was very helpful as went through the number's process and he was very thorough in explaining the cost and breaking down the financial options before we made our decision. Once we had agreed on a price and filled out our applications, we were introduced to Lauren who helped explain about ResistAll (MONEY WELL SPENT!!) and go over the car options in case there was something we wanted more information about one of the car's features. Finally, we met with the lovely, effervescent Linda who was sweet as peaches! Linda was an absolute dear and Natasha helped make the magic happen! They made what I've been told is a horrendous ordeal into a delightfully pleasant and enjoyable experience. Linda went over the warranty/insurance options and fully explained all the finer details so we could make an informed decision on what we wanted. Then she efficiently covered all the paperwork that was required and was a ray of sunshine on a somewhat rainy day (literally and figuratively)! Linda also made sure to fully explain the total cost of everything so we completely understood the numbers as well as help us choose the best financial option for us. We were also delightfully surprised to find out that Linda was able to register the car and get our plates so there was no need to worry about going to the DMV! And the best part of the entire experience was that everyone had a good, firm handshake! It was refreshing to be greeted with a handshake that was welcoming and shows that they are truly happy to meet you and help you find a fabulous car!! Overall, it was so amazing and went much better than I ever could have hoped for! A huge thank you to the marvelous people who helped us with car buying service as well as all the wonderful people in the background who made it happen! Ted Britt was a wonderful experience and we couldn't have asked for more! More

2014 Ford F-150 I did several days of online research, and found that Ted Britt Ford had the best selection and lowest advertised prices of any Ford dealer in the Nor I did several days of online research, and found that Ted Britt Ford had the best selection and lowest advertised prices of any Ford dealer in the Northern Virginia area. I was pleased with their sales staff, and although the advertised online prices weren't real, I did feel like I got a good deal on the vehicle I wanted. More

Great experience They did a wonderful job helping me with a fair price. They all stayed late so that we could finish the deal. Everything was explained to me in simp They did a wonderful job helping me with a fair price. They all stayed late so that we could finish the deal. Everything was explained to me in simple terms. More