Ted Britt Ford

Great Service Department After having a terrible buying experience at Ted Britt Ford, I was reluctant to get my car serviced there as well. Especially since I live closer to a After having a terrible buying experience at Ted Britt Ford, I was reluctant to get my car serviced there as well. Especially since I live closer to a Jerry's Ford and only went to Ted Britt because my mom had bought a car from there. Needless to say, the service department there change my entire perspective of Ted Britt Ford. They were helpful, kind, accommodating to my work schedule, they did a great job, and I feel like they are honest, unlike most service centers who try to get every dollar out of you. Now I would definitely recommend Ted Britt, mostly for their service department! More

Best Car Buying Experience Eric Suter went above and beyond our expectations. We will send all our friends that are looking for a New Ford his way. I will be back to buy my new Eric Suter went above and beyond our expectations. We will send all our friends that are looking for a New Ford his way. I will be back to buy my new F150 from him More

Karwan Zewer Friendly, knowledgeable, and honest person to work with. He made sure every concern we had was dealt with in a professional manner. When I purchase Friendly, knowledgeable, and honest person to work with. He made sure every concern we had was dealt with in a professional manner. When I purchase another vehicle he will be the salesman I trust. More

The place to go for car service! They took the time to diagnose my problem instead of sending me home after not finding the issue right away. The team found my problem, got a new engi They took the time to diagnose my problem instead of sending me home after not finding the issue right away. The team found my problem, got a new engine ordered, provided me with a rental car, and kept me updated every step of the way. Matt was fantastic to work with and the service team did a fantastic job on my car. This will be my shop to go to! More

Mistake after Mistake The 3 sales guys Shaw, Khalid & Michael were all very nice. Mike was especially very personable. I shopped over 2 days & made my decision. That's when The 3 sales guys Shaw, Khalid & Michael were all very nice. Mike was especially very personable. I shopped over 2 days & made my decision. That's when the mistakes started. I come in at 11am on day 3 to process the paperwork... They have the wrong color car paperwork in my folder, their computers get blamed for not moving quick enough, then the method of down payment was in question. I had all my ducks in a row before entering the dealership & even discussed my method of down payment with 2 of the 3 salesmen. The finance lady had a difficult time masking her frustration and anger. I then decided against the whole deal because they made promises that could not be kept. After more time and talking to more people, my method of down payment was approved. By this time my experience started to feel bad, and I decided to decline the $3700 mechanical warranty. I started to think the finance lady just wanted me to leave. She even said "I have to re do all this paperwork." with annoyance in her voice & body language. She asked my 77yr old father & I to leave her office while she re did this paperwork. I had to get my father some lunch, so I asked the 2 sales guys if she had our paperwork ready, and they were unable to locate Linda. We waited until 2:30pm... Mind you we arrived at 11am... I did end up leaving and returning after lunch as promised. They moved my car back with the other cars, and Linda had not even started the new paperwork. More

We received excellent service at Ted Britt Ford We had a great experience at Ted Britt Ford. Mitch Sulkess worked tirelessly to get us the car we wanted, with the options we needed, even though it w We had a great experience at Ted Britt Ford. Mitch Sulkess worked tirelessly to get us the car we wanted, with the options we needed, even though it wasn't available at the time in the dealership. He was friendly and fair. Linda was outgoing and had a great sense of humor- who couldn't use a little comic relief after spending 4 hours buying a car?! More

Great First Car Buying Experience I came to the Ted Britt Ford dealership in Fairfax, VA looking for a good first car to bring to university with me. Sonny and the rest of the team at I came to the Ted Britt Ford dealership in Fairfax, VA looking for a good first car to bring to university with me. Sonny and the rest of the team at this location were exceptionally helpful in helping me find what I was looking for. I left with a new 2014 Ford Focus that I am extremely happy with. I would definitely recommend this dealership to friends. More

comfortable I really enjoyed the comfort of your staff and the way they conducted business. They were helpful and made me feel like they were doing their best to I really enjoyed the comfort of your staff and the way they conducted business. They were helpful and made me feel like they were doing their best to make sure I was taken care of. More

Used Car Purchase Ted Britt Ford was recommended to us by Diane Britt. Staff was friendly, cooperative, flexible, and they had food (Memorial Day Picnic) :-) They mad Ted Britt Ford was recommended to us by Diane Britt. Staff was friendly, cooperative, flexible, and they had food (Memorial Day Picnic) :-) They made sure we were taken care of. More