Ted Britt Ford

Friendly experience Thanks to the folks who helped me to purchase a car in just a few hours. Ed Davis, Lisa Light, Linda LaFountaine and Jennifer Moccaldi where all very Thanks to the folks who helped me to purchase a car in just a few hours. Ed Davis, Lisa Light, Linda LaFountaine and Jennifer Moccaldi where all very helpful and made the car-buying experience a positive one. Usually, I generally hate the car purchase experience, with all the gamesmanship between the sales people, managers and finance groups, but this time, things were different. I now have a great new vehicle, and believe that this could rarely happen outside of the Ted Britt family of franchises. More

Couldn't have been better! No negatives to speak of at all! Ted Britt Ford of Fairfax did an amazing job on my new Fiesta! You would never know the cars paint had been fixed, since it looks just like it came fr Ted Britt Ford of Fairfax did an amazing job on my new Fiesta! You would never know the cars paint had been fixed, since it looks just like it came from the factory, flawless! Everyone I spoke/dealt with was pleasant and proffessional, and they cared as much as I did that the work was done right. That's how it should be everywhere, but hasn't been my experience getting paint fixed on previous cars in the past at other body shops. They've really made me feel like a part of the Ted Britt family ever since walking in the door to buy my car, and showed they do top notch work, making me a loyal customer for life! More

Excellent Service Bernie Finan is an excellent sales professional. Have worked with him since July and couldn't be more please. The night we bought our car we met Nin Bernie Finan is an excellent sales professional. Have worked with him since July and couldn't be more please. The night we bought our car we met Nina and the assistance she gave us was excellent as well. Roxanne helped us with financial arrangements and her service was excellent. All three employees answered all of our questions and my wife and I couldn't have asked for more. My neighbor is planning to buy a Ford Explorer and I told him to check out Ted Britt Ford and he'll be very happy. More

buying new Great choice I made going to Ted Britt .Mike took good care of us and my trade in. Finance -Linda was aces ! Funny and knows her stuff. Overall Ted Br Great choice I made going to Ted Britt .Mike took good care of us and my trade in. Finance -Linda was aces ! Funny and knows her stuff. Overall Ted Britt was a excellent experience.:) More

Used Lincoln MKZ Hybrid!!! :D This has been the easiest and enjoyable car purchase that I have made, hands down. Over the past 8 years I have purchased 3 Fords, 1 Toyota, 1 Chrysl This has been the easiest and enjoyable car purchase that I have made, hands down. Over the past 8 years I have purchased 3 Fords, 1 Toyota, 1 Chrysler, 1 BMW, and 1 Mini Cooper from different car dealers. Each have had their issues. Marvin Carroll is the NICEST, most PATIENT, car sales person that I have ever worked with. I came in with my husband and 4 kids late on a rainy cold Wednesday night. We came into look at a used Cooper and Fiesta. Kids ran around the lot climbing in the cars, husband sat and fiddled with them. Then we said well, "what do you have new?" So Marvin took us up to see the new cars, kids ran around some more. We went into his office husband and I talked, kids ran around some more. My husband couldn't decide what car he wanted so Marvin brought up the sales screen, let us see it, brought up the internet, let us see that to see what the prices were there to help us make a decision. The entire time NEVER pressing us to purchase a car or saying "well i think that this is the car that you really want because...." Marvin just listened to all our indecisiveness trying to understand what we wanted to do. After about an hour (our doing, not his) we left. That night I went online again and started to search around. Found a completely different car that we wanted to look at. So I called up finance to see if we could get financed for the amount of the Lincoln. They said shouldn't be a problem. I filled out all the fiance paperwork online, went about my day, about 3 hours later got a call saying that we were approved with an interest rate much much lower than I was expecting. They said that they had someone else interested in the car but would hold it for us until we got there. After all that happened I got a call from Marvin, after I called him, to confirm our change in a complete opposite direction from what we had discussed the other night and wanted to know when we could get there so that he could do his best to hold the car for us. So we went back the next night family in tow. Kids ran around the lot, I had a migraine (not from car buying process, from the kids) Marvin found some one to give me Excedrin. I took a nap at Marvin's desk until it went away. Meanwhile, the sale's team was getting the car all "prettied up" and gassed. Lindsay game to give us coupons, and offered to set up the Sync on the car. We met with Roxane to sign all of our paper work. Roxane was super sweet didn't mind the kids running a muck in her office. 2 hours later we were out the door with a new car. I think this is the fastest that we have every purchased a car, which I appreciate. I loved that we were never pressured to hurry up, or told "you should really get this car because...". We were allowed to take out time to make a decision and only go the help that we really needed, when we needed it. I appreciate that I did not get 10,000 calls from the sales person asking when we were going to come back in (granted not that much time has past, but I have been called 20 minutes after I walked out the door before by other car sales people). This is the first car that we have purchased from Ted Britt. We will definitely be coming back in the future. More

Quality and Experience Had a issue with financing that took about 2 months to clear up..This was not due to Natasha's error, but she and her team were left to clean it up..A Had a issue with financing that took about 2 months to clear up..This was not due to Natasha's error, but she and her team were left to clean it up..After many emails, text and phone calls everything was taken care of with excellent customer service.... More