Ted Britt Ford

Excellent Service on Ford Vehicles! We always get excellent service at Ted Britt Ford for both of our Ford vehicles. I also truly appreciate the rewards system, especially since we have We always get excellent service at Ted Britt Ford for both of our Ford vehicles. I also truly appreciate the rewards system, especially since we have older vehicles. Ford makes them well. Ted Britt services them well. More

By far my best car purchase experience. Every person we came into contact with was friendly and professional. We were made to feel more like family than a customer. Kyle Goodman was great Every person we came into contact with was friendly and professional. We were made to feel more like family than a customer. Kyle Goodman was great as were all of the staff. The deal was great and they were even able to beat our Credit Unions rate on the financing. By far the best car purchase experience we have ever had. More

Service Jeff Bird, GOLD team service manager is awesome! Jeff provides friendly, courteous, beneficial and professional service. He answers all of my questi Jeff Bird, GOLD team service manager is awesome! Jeff provides friendly, courteous, beneficial and professional service. He answers all of my questions and is most customer service oriented. I have been a Ted Britt customer of this location for 15+ years and will always purchase cars at this location in addition to service. Accolades to the service department and JOB WELL DONE. More

Ford Explorer Nate was simply amazing. He helped us through the entire process flawlessly. If I had to do it all over again I would definitely choose Ted Britt and Nate was simply amazing. He helped us through the entire process flawlessly. If I had to do it all over again I would definitely choose Ted Britt and Nate Ihara! Thanks for all of your help Nate. More

Dave Donley provided top quality customer service Dave Donley's positive attitude, pleasant demeanor and patience are the reasons why I accepted the deal in the purchase of my new car. I was tempted Dave Donley's positive attitude, pleasant demeanor and patience are the reasons why I accepted the deal in the purchase of my new car. I was tempted to walk away from the dealership but Dave was so great to work with that we ended up reaching a deal I could not leave on the table. Nina and Amara added to the overall pleasant experience. Thanks to all of you! More

Absolutely worst customer service.... EVER!! My wife had a tire sensor fault in her car. She works down the street from the Ted Britt Fairfax location. I routinely take my truck there, as well as My wife had a tire sensor fault in her car. She works down the street from the Ted Britt Fairfax location. I routinely take my truck there, as well as her car sometimes. I was unable to be present this trip due to me being out of town. Typically, Jeff Bird takes unbelievable care of my needs as a customer and usually services are done w/out a hiccup. My wife arrived at 10am and requested Mr. Bird when coming into the service center- he was out of the office, so no big deal. Mike Gojmarec was the next representative to present himself. My wife stated the problem. After a few minutes, she was informed of a nail in her tire. Great. She stated that she just wanted it patched and requested a time to pick up. Mike began to try to sell her a tire. She declined and said she just wanted a patch. She then requested a wash and vacuum and was told that it was taken care of in-house and was an additional service charge of $15. She agreed. He told her that the car would be ready after lunch. She never received a call, so she had a co-worker drive her up to the service center. She approached Mike and asked about our vehicle. He stated that the vehicle was taken off the lot to another facility for wash and vacuum. (She was never called/ nor did she authorize for her vehicle to be driven off the property) He then said that he would call when vehicle was ready- no call ever came. At 4pm, my wife went back to recover her vehicle. When asked about the vehicle, Mike just shrugged his shoulders and said they got backed up. The car was finally brought around to the building 30 mins. later. Mike approached my wife and stated "You can go pay now". No apologies. No concern. No nothing. Just complete disrespect to my wife. It WILL NOT be tolerated! More