Ted Britt Ford

Deceiving loyal customers Good afternoon, Let me tell you how disappointed I am with Ted Britt when I went today to buy a new car. I bought a Chevy Traverse used car in Sterl Good afternoon, Let me tell you how disappointed I am with Ted Britt when I went today to buy a new car. I bought a Chevy Traverse used car in Sterling two years ago and it was fine so far, but we wanted to buy a new one today and we thought to be loyal to Ted Britt so we went to Ford in Fairfax and after 6 hours spending our time, I was not able to buy a new Ford Explorer because my SSN is valid for work only. So I am not qualified for the 0% financing program in 4 years you announce in the webpage. Despite I was asked by the kind seller who attended us about my SSN, I was not aware that Ford Credit could decline my application since I have just bought a house 15 times higher than the price of a Ford Explorer. When I was told by the Finance Manager that my application was declined and we were upset about it, he told us that Ted Britt will pay the difference between the 0% I was offered and the cost for the 4 years finance program which finally end was not true, another one hour and half lost additional to the time we spent there. I feel discriminated and we lost more than 6 hours of our time just because your Finance entity don’t want to sell a new car to a loyal customer. I don’t understand how you want to do business if you don’t pay attention to this type of issues. I think of you are making fraudulent publicity with the 4 years financing program at 0% interest rate which is not true, it was not applicable to me and I can’t believe that you treat your loyal customers in that way. Sincerely, Francisco Javier Pisa. More

Purchased a 2016 Mustang GT By far the best experience that I've had at a dealer. I arrive at the dealer and look around a bit and don't get hassled. My salesman, Mr. Brian (Hub) By far the best experience that I've had at a dealer. I arrive at the dealer and look around a bit and don't get hassled. My salesman, Mr. Brian (Hub) Wallenius, handled my trade-in like a boss. I traded in a 2009 Mercedes-Benz C63 AMG towards my new car purchase and received a hefty trade-in amount. My finance guy, Mr. Matt Drennen, helped explain all the warranties available. No pressure in selecting one or any at all. I went with the Ted Britt4Life, Premium Power-train, road-side hazard (tire replacement/tow). Essentially, my car is covered head to toe and the deal was too good to pass up! I would recommend going with the paint/interior protection as well. All in all, a long but productive evening spent at the dealership. I HIGHLY recommend these guys for your next domestic car purchase. More

Outstanding The negotiation were very smooth and straight to the value we were looking for in our new purchase of a 2016 Lincoln MKX. The lifetime drive train wa The negotiation were very smooth and straight to the value we were looking for in our new purchase of a 2016 Lincoln MKX. The lifetime drive train warranty was a big seller. During the discussion the warranty and added features this vehicle provided was the deciding reason we drove to Chantilly instead of going to another dealer. The quick service allowed to get into and out of the dealership with our new SUV in a very short time period. We will return in the future to purchase another vehicle and recommend other do the same. More

Great car buying experience Mindy was great to work with. Easy to talk to, listened to what I wanted and found the perfect truck for me. Made the whole buying experience easy and Mindy was great to work with. Easy to talk to, listened to what I wanted and found the perfect truck for me. Made the whole buying experience easy and fast. More

pleasure to work with I absolutely enjoyed working with Will Carson. He was professional and down to earth. He went above and beyond my expectations of a salesman, not push I absolutely enjoyed working with Will Carson. He was professional and down to earth. He went above and beyond my expectations of a salesman, not pushy and worked hard on finding the perfect truck that best fit my needs. All the people there were nice and willing to work with me on anything I needed. There price was unbeatable. I will recommend them to everyone and if I'm ever going to buy another vehicle will go back. I will also recommend everyone to ask for Will Carson. More

Restored my faith in car dealerships! I never thought I'd be writing such a glowing review about a car dealership but here I am! I cannot say enough positive things about my experience I never thought I'd be writing such a glowing review about a car dealership but here I am! I cannot say enough positive things about my experience at Ted Britt! From my first contact over the internet w/ Jimmy McGartland to test driving with Brian Hull and finally purchasing with Brian and Andy Britt the whole experience was positive, fun and low pressure. Brian was very forthcoming about the computer (Sync) differences between 2016 and 2017 models and let me walk away without any pressure or obligation until the 2017s came in. Both Brian and Andy worked hard to find the car I was after and I believe ended up transferring it in from another dealership. They were supportive and helped me coordinate some cosmetic customizations and were able to give me a great deal on my trade in and on my GORGEOUS new Ford Explorer Platinum. I have never had such an honest and friendly experience at a car dealer and I was able to walk away feeling very good about the deal I got and the support I'll continue to receive from the Ted Britt 4 Life program. THANK YOU to everyone at TB! I'm a customer for life :) More

Top marks all around! I've just about had the greatest buying experience one could have buying a car! The process itself is usually quite tidious but I found myself so engu I've just about had the greatest buying experience one could have buying a car! The process itself is usually quite tidious but I found myself so engulfed in conversation at times that I would look up and see that I'd been there all day! Many many thanks to My salesman Karwan Zewer and the general manager Evelyn Akers for making the experience so enjoyable and making me feel like I was the only customer there! Nowadays you really don't see this type of customer service anymore. I will DEFINITELY be recommending them both to any friend(s) looking to buy a ford in the future! More

5th vehicle in 3 years! I just purchased a 5th vehicle from Ted Britt in three years. I buy Ford trucks for my roofing company fleet. We are always busy so I very little time I just purchased a 5th vehicle from Ted Britt in three years. I buy Ford trucks for my roofing company fleet. We are always busy so I very little time to mess around with buying vehicles when we need them. The Ted Britt always makes it quick and easy. Johan finds me the right vehicle, gets the deal worked out, and has paperwork ready when I walk through the door. This gets me back to running my company and making money. Great work!! More

Great Ford dealer with amazing people to work with! I will only buy from Ted Britt if buying a ford or even used if they have what I need in there inventory. Evelyn did exactly what she promised me from I will only buy from Ted Britt if buying a ford or even used if they have what I need in there inventory. Evelyn did exactly what she promised me from the first day I spoke to her over the phone, and Marvin was on top of my car for the entire process and made the whole process painless, thanks to everyone who helped me at Ted Britt in fairfax, your awesome!!! More

Awesome, entire staff went above and beyond Chuck Khan, sales, was amazing, excellent customer service, great attitude, and most importantly motivated and driven to successfully deliver the car Chuck Khan, sales, was amazing, excellent customer service, great attitude, and most importantly motivated and driven to successfully deliver the car I wanted and how I wanted it configured. I could say so much more, bravo! More