Ted Britt Chevrolet

I brought my car in for routine maintenance and air bag warning light. Ronald Martin was helpful, professional and respectful. He tried his best to accommodate my schedule after recommending that I replace warning light. Ronald Martin was helpful, professional and respectful. He tried his best to accommodate my schedule after recommending that I replace the air bag module. Since I had already replaced the air bag module in my Saturn Vue Hybrid in 2010, Ronald checked on the part to see if it made sense for the part to be replaced once again. I appreciated working with Mr. Martin. I trust that he will handle any future issues with my car in the same professional manner. He was very pleasant and attentive. I would certainly recommend Ronald Martin to others. Thank you, Mr. Martin. More

We purchased a new Chevy pickup and we were just as pleased with the customer service as we are with the vehicle. We couldn't have asked for a better scenario. We will definitely recommend Ted Britt pleased with the customer service as we are with the vehicle. We couldn't have asked for a better scenario. We will definitely recommend Ted Britt to friends and family and we would definitely visit the dealership again in the future. More

Great service, good communication, easy to deal with. Work was completed as originally estimated in terms of pricing. Vehicle nows runs great - will return for service. Work was completed as originally estimated in terms of pricing. Vehicle nows runs great - will return for service. More

I cannot say enough good things about the customer service I received at Ted Britt in Sterling. From the minute I was looking through my bank, Sharde communicated with me quickly, warmly and without p service I received at Ted Britt in Sterling. From the minute I was looking through my bank, Sharde communicated with me quickly, warmly and without pressure to assist me in finding what I wanted. I was inquiring at another dealer initially but Ted Britt quickly surpassed the other dealer with their customer service to win me over Sharde connected me quickly to Mas, who personally oversaw every single detail, like a proud father, to make sure I was content. I am so thrilled and proud to highlight how fantastic he was. I would absolutely recommend and return to Mas and Ted Britt to buy again. I am also very grateful for Omar's no pressure assistance in providing a more competitive price than the other dealer. He was very friendly, it didn't feel at all like a car sales transaction, no back and forth, standoffishness, smoke and mirrors dealings that is typical with the car buying process. I am very content and thankful for the positive experience. It renews my faith in customer service that at times, seems to have fallen by the waist side at businesses. More

Brought car in for transmission problem. I was impressed with the service that I received. Ronald Martin is friendly, and very knowledgeable. He took time to explain every detail of the situation and all op with the service that I received. Ronald Martin is friendly, and very knowledgeable. He took time to explain every detail of the situation and all options. Ronald is clearly a professional. The communication was very good, and service was done on time. I would definitely return for other service. Satisfied customer. Thank you very much. More

I made an appointment for a 6 month service, VA State inspection, and Emmissions inspection. I arrived for my apointment and everything was done on time. Unfortunately I failed the state inspection b inspection, and Emmissions inspection. I arrived for my apointment and everything was done on time. Unfortunately I failed the state inspection because of a lack of right hand door handles . I had previously purchased new handles and had them in the vehicle. But I was missing extra parts to have them installed. Mike discovered I had previously purchased the parts but had never picked them up, He couldn't find the parts in the service area and ordered new ones at no cost to me. He will have the parts tomorrow and will pick up my vehicle when the parts arrrive, install the new handles and bring the vehicle to my residence. I couldn't ask for better service. More

I was very pleased with the service (VA State Inspection), was in before 8 AM, out before 9 AM, couldn't beat the price $9.99 with coupon which I received in the mail addressed to me, no tax! Mik Inspection), was in before 8 AM, out before 9 AM, couldn't beat the price $9.99 with coupon which I received in the mail addressed to me, no tax! Mike was very polite, greeted me when I came in, the dealership was very clean, had been remodeled since the last time I was there, when it was Sterling Chevrolet! I will be bringing my SATURN VU in next, before the end of June! I marked all (Fives) because I believe all services were excellent and the Dealership was spotless!! I couldn't be happier! Excellent job Mike! Thanks again, Robert White More

Worked with Mike Garret to purchase a 2013 equinox.. He was knowledgeable, helpful, and took the time to answer all questions. Maribeth and Omar were also first rate in all aspects. The process was smooth, was knowledgeable, helpful, and took the time to answer all questions. Maribeth and Omar were also first rate in all aspects. The process was smooth, easy, and simple. More

mike was friendly and efficient. Got my car back at the time he indicated. The car was clean when I got it back. Great job.a time he indicated. The car was clean when I got it back. Great job.a More

I came in for a regular oil change and tire rotation. Declined additional service suggested. However, did not receive a list of the suggested service at the time of check out. The wait seemed a little lo Declined additional service suggested. However, did not receive a list of the suggested service at the time of check out. The wait seemed a little long for a routine appointment, but I did schedule on the day of the appointment so I understand that things may have been busy. But 2.5 hours seems like a long time. More