Ted Britt Chevrolet
Sterling, VA
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530 Reviews of Ted Britt Chevrolet
My visit included service for my 2008 Saturn Aura XE as well as a test drive of the 2014 Chevy Volt. This review only discusses my service experience. Whenever I go to Ted Britt Chevrolet, I always receive well as a test drive of the 2014 Chevy Volt. This review only discusses my service experience. Whenever I go to Ted Britt Chevrolet, I always receive excellent customer service from either of my favorite service advisors, Chris Thomas or Shawn Wilcox. They make my check in at the service desk go quickly and smoothly. Both Chris and Shawn carefully listen to my service requests and make sure the service requests are accurately transferred to the paperwork that is handed to the mechanic. Both service advisors answer my car questions, explain any repairs, provide an estimate, and ask permission to perform the repairs. I usually wait at the dealership while my car is repaired, and either Chris or Shawn always provide me with update on the status of the car's maintenance. Because both Chris and Shawn are experienced and trustworthy service advisors, I know they only recommend necessary services, especially when the mechanic uncovers an unexpected problem. When I call for a service appointment, both Chris and Shawn will try to schedule my appointment so that my favorite mechanic, Adam, can work on my Saturn. While all the mechanics at Ted Britt Chevrolet are great, I like to have the same mechanic work on my car, so he will become familiar with the car's service history. Few service advisors go so far as to schedule appointments with your preferred mechanic (if they are able to do so). That attention to detail and excellent customer service are two reasons why I like this dealership. I highly recommend my service team; Chris, Shawn, and Adam take excellent care of my Saturn, and keep it running smoothly. More
We stopped at Ted Britt to look and ended up buying. Overall we had a great buying experience. I would recommend Ted Britt to others. Stop in and ask for Anthony and Natt. They will take care of you. Overall we had a great buying experience. I would recommend Ted Britt to others. Stop in and ask for Anthony and Natt. They will take care of you. Thank you to all involved in the sale. More
Wonderful experience with all the employees. Would send referrals in a heartbeat. Love my car! I look forward to sending more business your direction. Thanks. referrals in a heartbeat. Love my car! I look forward to sending more business your direction. Thanks. More
I had a great buying experience at this dealership. Everyone is very friendly and knowledgeable. If you are looking to buy a new or used vehicle i would greatly reccomend this dealership. Everyone is very friendly and knowledgeable. If you are looking to buy a new or used vehicle i would greatly reccomend this dealership. More
Everyone we worked with was amazing and patient. We drove up from SC because Ted Britt Chevy had a better price than our local dealers. When we arrived everyone was friendly and the car we wanted to p drove up from SC because Ted Britt Chevy had a better price than our local dealers. When we arrived everyone was friendly and the car we wanted to purchase was completely ready before we even arrived. I would recommend this dealership to anyone who wants a new car. More
The service was great from the first contact and until now a day after the sale was completed. Tanya was very helpful and has followed up to see how things are a day later. Carol, Carey and Omar where all now a day after the sale was completed. Tanya was very helpful and has followed up to see how things are a day later. Carol, Carey and Omar where all helpful and thorough with their knowledge of their jobs. More
This was my first car buying experience and everyone at the dealership was amazing. They were so helpful and did a great job getting me my car. I was really nervous and everyone was so friendly and trying the dealership was amazing. They were so helpful and did a great job getting me my car. I was really nervous and everyone was so friendly and trying to get me the best deal. More
All employees we worked with were professional and friendly. We appreciate honest and straight forward approach they used. They answered all of the questions we had to our satisfaction. Thank you! friendly. We appreciate honest and straight forward approach they used. They answered all of the questions we had to our satisfaction. Thank you! More
Thanks to Tanya and team for efficiently moving through the buying process. Tanya was very easy to work with, and appreciate the effort she put in. Omar and Donald were also very helpful in getting a fa the buying process. Tanya was very easy to work with, and appreciate the effort she put in. Omar and Donald were also very helpful in getting a fair deal, and moving through the buy process quickly. More
I purchased a new car from Sterling Chevrolet in 2012. I had two major warranty repairs on my new car during the first month of ownership. As a courtesy, I was given a couple of free oil change coupons for had two major warranty repairs on my new car during the first month of ownership. As a courtesy, I was given a couple of free oil change coupons for my hassle. Shortly after, Sterling Chevrolet became Ted Britt Chevrolet. I tried to use one of the oil change coupons today and was told by Daniel Boling that he would not honor the coupon because they were now Ted Britt Chevrolet. Talk about a total lack of customer service, seriously, they won't honor an oil change coupon that costs them next to nothing. Then, they have the nerve to sign me up for their preferred customer program as I leave. Obviously, the only thing they prefer about their customers is their money. Between their defective cars and lack of customer service, this will be the first and last Chevrolet I purchase. More