Swickard Honda of Thousand Oaks

Happy I found Galpin as an alternative to Honda of TO After a long search and much consideration I was a motivated buyer on Saturday night, but Brett Bartlett did not want to take the time to close the de After a long search and much consideration I was a motivated buyer on Saturday night, but Brett Bartlett did not want to take the time to close the deal. He chastised me for not having made a appointment for earlier in the day and suggested I was arguing when I was simply asking questions in an effort to clarify his contradictory statements. When I let him know the next day I would not be keeping my appointment because Galpin had beat Honda of TO's price and interest rate he derided the amount of the savings which actually exceeded $350. It was the epitome of "sour grapes." Monte was equally terse and dismissive. More

Made no attempt to price match. typical car sales tactics Asked internet sale person to give a lower price because another dealer's quoted was significantly lower(by hundreds). Instead of lower quote or simpl Asked internet sale person to give a lower price because another dealer's quoted was significantly lower(by hundreds). Instead of lower quote or simply a "sorry we can't do it", I was told 1. Their price is the best. 2. Every dealer add options and you must buy it( their car has protection package for around 350). 3. the other dealer is lying and will tag on options when you arrive. 4. If you think you can get it lower you better go and buy it from them. So I drove for an hour and half to Cerritos and paid exactly the out of door price as quoted. Saved almost 1k dollars. Did not have to buy any options either. Even if I bought the protection package for 350, I still would have saved over 500. oh, Cerrito's policy is to not install any dealer installed options unless requested by customer. I drove off in my new car in 40 minutes after arrival. I will order the trunk tray and mud guards on ebay from other dealers for about 150 total and install it myself in 10 minutes. Now I am getting calls daily, email spams from the sales team trying to close the sale. Too bad they treated me like an idiot. If I used internet quote service do you really think I only asked the local dealers? If I want to be "worked on" i'd go into the show room and let the floor sales guy do it. More

Favio Costin did great job helping us. Felt I was treated fair, all questions answered, Favio Costin was honest, friendly and we felt he really was trying to be helpful. will send my friend Felt I was treated fair, all questions answered, Favio Costin was honest, friendly and we felt he really was trying to be helpful. will send my friends his way. More

Piston Ring Recall -- Accord Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. What I thought was going to be a bad experience (dealing with a "potential" recall situation) ended up being one of the best experiences I've ever had with a dealership service department. More

Willie "The Beast" Burr I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is e I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is exceptional about Willie and his team is its not when it's a slow day that service and the human experience is truly shown, but when it's a flat out mad house. Yet, Willie always looks you on the eye, briefs you on his hobbies, little girls school happenings and remembers who you are by the sound of your voice. I've been laughed at for driving from Burbank to Thousand Oaks Honda to get my service or just an oil change. But my reply is I always leave smiling and satisfied. I've owned many cars and Willie is worth the half day or more I spend with the Honda of Thousand Oaks Team. I'm in the market for my second Honda...Where do you think Ill go? Thank you Willie and Team! More

Bad Car Service Experience I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as tho I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as those had never been replaced. I was however surprised about the back pads. Those had been replaced and by Honda of Thousand Oaks. The tire facility told me that I needed to go back to Honda. I did and spoke with David. I told David I did not believe the front pads had ever been replaced. He told me to leave the car and the mechanics would check the car out. I left the car. I was called later that day by David. He told me there was a chance it had been their mistake but maybe not. They weren't going to replace the pads for free but would give me a discount. He also told me he felt badly. Gee, thanks. When I went to pick up my car I spoke with Carlos. When I told Carlos about my conversation with David, he told me he didn't see any of David's word written down in any notes. This completely ticked me off. Carlos didn't seem to care. whatsoever. I will NEVER return to Honda of Thousand Oaks for any servicing. I was deciding between a Toyota or another Honda. I will be buying a Toyota. The only reason why I gave this place one star had to do with my shuttle driver. carter was prompt and friendly. More

Best Car Buying Experience I did a lot of shopping and research. Stopped by Honda of TO and met Fabian. He was patient and kind, not pushy! very refreshing! Left and continued s I did a lot of shopping and research. Stopped by Honda of TO and met Fabian. He was patient and kind, not pushy! very refreshing! Left and continued shopping online and at other dealers. We went back to Honda of TO because of the price and the excellent customer service from Fabian. He even beat the Costco Auto Buying price! I love my new CRV EX! I Highly recommend Honda of Thousand Oaks and make sure you ask for Fabian Ochoa. More