Swickard Honda of Thousand Oaks

We brought our car in for routine maintenance. Chase, our Service Rep, was pleasant, clear, and efficient. The work was done in a timely manner and our short wait in the lounge was pleasant. We wo Chase, our Service Rep, was pleasant, clear, and efficient. The work was done in a timely manner and our short wait in the lounge was pleasant. We would be happy to bring our car here again for any other maintenance or repairs. More

By far, the most efficient and pleasant experience Mainly because of Service Rep Chase Winchester. experience Mainly because of Service Rep Chase Winchester. More

Took car in for recall. Chase was our service man, when completed he said he tried to call me for 1 hour. no message left, no call on my phone . Called my husbands phone and Chase was our service man, when completed he said he tried to call me for 1 hour. no message left, no call on my phone . Called my husbands phone and was very rude to him when he answered. Husband called me and I called Honda. Chase. Stated he tried to call me for an hour… told him he never called my cell .. was very short and rude to me. I came I. To pick up my car and was helped by another person… very nice … I tried to call Javier , left a message and still no call back from him.. very disappointed in service More

Excellent care excellent consideration Excellent explanation of service needed excellent explanation of challenges facing the service Thank you explanation of service needed excellent explanation of challenges facing the service Thank you More

Swickard’s employees are the voice & face of the dealership. Your reputation rises or falls on the basis of that interface. Chase, my service agent took your reputation to the moon! His calm & co dealership. Your reputation rises or falls on the basis of that interface. Chase, my service agent took your reputation to the moon! His calm & courteous demeanor resolved an issue with a service coupon that could have resulted in an argument. Chase is clearly an asset to the Swickard service dept. He made me feel like an MVC (most valuable customer). More

The only positive thing regarding your service was Victoria. This was the worst experience I’ve had with a dealership in 65 years of owning an automobile. When you get told by a manager that he needs Victoria. This was the worst experience I’ve had with a dealership in 65 years of owning an automobile. When you get told by a manager that he needs a month to get my car in for a recall check and to try another dealership, then that’s exactly what I will do when I buy my next car. If you need to call me to verify the validity of my displeasure, you may call me any time at 209-614-7782. I currently reside in Westlake Village. Thom Cardoza More

Chase was very thorough and knowledgeable. He clearly explained the service requirements, costs and alternative options available. Wait time was reasonable, courtesy and professional service He clearly explained the service requirements, costs and alternative options available. Wait time was reasonable, courtesy and professional service exceptional. Great experience. More

Great experience. Chaudry was helpful and took the time to explain everything that was being done and what I could expect. Chaudry was helpful and took the time to explain everything that was being done and what I could expect. More