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Swickard Honda of Thousand Oaks

Thousand Oaks, CA

4.7
520 Reviews

3925 Auto Mall Drive

Thousand Oaks, CA

91362

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520 Reviews of Swickard Honda of Thousand Oaks

March 05, 2025

I don't like the sales pitch in stores. I just need to change the oil. More

by huapei56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Montoya
Mar 05, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your feedback with us. We apologize for any unwanted recommendations you've received and will pass this along to our team. Please reach out if there's anything else we can do to improve your experience moving forward. - Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

March 04, 2025

Scheduling my first service was easy and Jason got me checked in and on my way very quickly. I received a very detailed service checklist and an explanation of what parts will need attention at the next More

by Howard Sall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vandixhorn, Carlos Montoya
Mar 06, 2025 -

Swickard Honda of Thousand Oaks responded

Howard, we're delighted to hear that Jason and the team at Swickard Honda of Thousand Oaks made your service experience so positive. Thank you for sharing this feedback with us!

March 03, 2025

Took my truck in for service , oil change and tire rotation. Next day I had a huge bubble in the sidewall. When my tire pressure light came on in my car I called for service and they said bring it in More

by Dunn94972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Montoya
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

I'm sorry to hear about your experience with the tire issue. It's concerning that you felt belittled during your visit, and I apologize for any frustration this caused. We value our customers' feedback and would like to ensure situations like this are handled better in the future. If you'd be open to discussing this further or have additional concerns, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

March 03, 2025

Everyone in the Dealership was very helpful Eric did a fantastic job on making me buying two cars at one time he went above and beyond to help us. Ash also was amazing and did a great discount More

by lanakazma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Guzman
Mar 04, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your experience with us at Swickard Honda of Thousand Oaks, Lana! We're delighted to hear that Eric and Ash provided exceptional service, making the purchase of two cars smooth and rewarding. Enjoy your new vehicles!

March 01, 2025

Excellent service. Prompt scheduling of appointment, prompt checking in upon arrival, great communication using text updates. More

by scbantle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Odin
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

We're delighted to hear that you had an excellent experience with our team at Swickard Honda of Thousand Oaks! It's great to know the scheduling, check-in process, and communication met your expectations. Thank you for sharing this feedback!

March 01, 2025

Greg Matsuzaki is an excellent service advisor. The dealership should provide more parking spaces for spouses to park when we drop off one car. More

by Subhash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Matsuzaki, Zamar Farhad
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for your feedback! We're glad to hear Greg provided excellent service at Swickard Honda of Thousand Oaks. We appreciate your suggestion regarding parking spaces and will take it into consideration. Safe travels!

February 28, 2025

Disappointed with how Swickard has not responded to several phone calls left regarding the trade in vehicle I left in their possession and that has been involved in an incident resulting in the injured More

by civicminded
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Paul Lunsford
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

I'm sorry to hear about the lack of response regarding your trade-in vehicle. This situation sounds incredibly frustrating, and it's not how we aim to treat our customers. Please reach out to me directly so we can address this issue promptly and work towards a resolution for you. Thank you, Majd Alawad - Sales Manager - majd.alawad@swickard.com

February 28, 2025

My advisor I had, Chase was very helpful and great to deal with. Thank him. More

by slrader
Recommend Dealer
Yes
Employees Worked With
Chase Winchester
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing a terrific review of Chase and Swickard Honda of Thousand Oaks!

February 28, 2025

Courteous, efficient, and knowledgeable. Finished my car ahead of the time promised. I definitely recommend this service department and my service advisor, Chase Winchester, was very helpful More

by jeff.meyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Winchester
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

Jeff, thank you for recommending our service department at Swickard Honda of Thousand Oaks! We're glad to hear Chase and the team provided such efficient and knowledgeable service. We appreciate your support!

February 26, 2025

Great experience! Very friendly. Love my Honda Prologue!! Great electric car!! They took great care of me!! More

by Tiffneymckeown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Len Akers, Geno Demyon, Willie Burr, Zamar Farhad, Brett Bartlett, Armen Bisharyan, Andre Aguirre, Mike Bellante, Garrett Fram, Carlos Montoya
Feb 26, 2025 -

Swickard Honda of Thousand Oaks responded

Tiffney, we're delighted to hear you had a great experience with us at Swickard Honda of Thousand Oaks! Enjoy your new Honda Prologue and welcome to the Swickard family!

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