Swickard Honda of Thousand Oaks

Wouldn't buy a car They tried to sell me a car they didn't have. @ 31,900 the different of car price is is 5,000. I brought my car at DCH of Oxnard They tried to sell me a car they didn't have. @ 31,900 the different of car price is is 5,000. I brought my car at DCH of Oxnard More

rude and intimidating Service ‘bites the hand that feed them’! Females. Be aware. You will be humiliated at Thousand Oaks Honda. Subsequent to dropping $525.02 on May Service ‘bites the hand that feed them’! Females. Be aware. You will be humiliated at Thousand Oaks Honda. Subsequent to dropping $525.02 on May 6, and then $366.69 on May 19 ($891.71 in less than 2-weeks) at this dealership for my 2005 Honda Accord, I was rudely spoken to by a Service Writer. On Friday, June 6, I visited this facility to order a right spring for the trunk of my 2005 Honda Accord (estimate $80). Parts Department had taken the old spring but I needed the spring to prop up the trunk until a new one could be installed. So I returned to the Dealership. Harrison found the spring but was sarcastic. When I challenged his sarcasm he went into ‘meltdown’ and ‘in my face’ outside of the service center for all to hear; customers, staff and visitors. He continued his tirade and then turned his back to complain about me to his Service Manager. I saw no reason to remain loyal and to spend good money ($1000 in one-month) with arrogant, ignorant and confrontational people so I have found a wonderful independent Honda mechanic. More

Great Customer Service I'll make it short and sweet- We all know buying a car can be a nightmare however Brandon Smith and Barry Smith made my first car purchase an easy and I'll make it short and sweet- We all know buying a car can be a nightmare however Brandon Smith and Barry Smith made my first car purchase an easy and pleasant transaction. They were both very helpful, cooperative and helped me get a great deal on my new 2014 Honda Accord. All in all, I left feeling extremely satisfied with my whole experience. More

Great place to buy a car! My husband and I did our research and visited many dealerships in the quest for our perfect new car and we were so pleased with the quality and friend My husband and I did our research and visited many dealerships in the quest for our perfect new car and we were so pleased with the quality and friendly service we received from Jeff. We will definitely be back when we need another new car. Jeff was pleasant, well informed and worked hard to answer all of our very specific questions. He walked with us through the whole deal and made sure we were well taken care of. We went to other dealerships who are affiliated with Costco and were less than impressed, it's a big purchase and none of the other dealerships made us feel confident in their abilities or willing to part with our money. Even the guy in the service department of TO Honda was very friendly and answered our numerous questions and he wasn't getting commission for our sale. Also, the price was better than any other dealer quote on the Central Coast. I will definitely be recommending Jeff to friends who like low hassle, friendly and knowledgable service. Thousand Oaks Honda surpassed my expectations. Thank you! More

I have purchased dozens of vehicles in my life, but I have never had the exceptional service Jeffrey Edelman gave me. He was responsive, helpful, informative, and sold me my Honda Odyssey Touring at a pr have never had the exceptional service Jeffrey Edelman gave me. He was responsive, helpful, informative, and sold me my Honda Odyssey Touring at a price that could not be met, let alone beaten, by any of the other four dealerships I contacted! I felt no pressure to buy, only that he was there to assist my decision-making process. Call him; he's the best! More

Car shopping is very different from what it used to be. Where before it would take months to comparison shop, it now takes minutes through the internet. But don’t believe for a second that dealers don’t ha Where before it would take months to comparison shop, it now takes minutes through the internet. But don’t believe for a second that dealers don’t have tricks under their sleeves. Undisclosed fees, pressure selling, and even blatant dishonesty are just some of the tactics a prudent shopper needs to look out for. When searching for our Honda Odyssey, I contacted over 15 dealerships within the So Cal area and 1 rose to the top. Thousand Oaks Honda – specifically Jeffrey Edelman. The best way I can describe our interaction with Jeff is that he’s a partner in our car search and not the salesman. He doesn't pressure sell. He discloses everything so that you can make the right decision for your needs. Jeff understands that the value in a customer is not in the initial sale – it’s in repeat sales and word of mouth. I’m doing my part in spreading the word. If you don’t want to waste your time, leverage my experience and talk to Jeff first. I know I will for my next Honda purchase. More

Left voice and email messages for Saul (post sale) but no response. He added a warranty to the contract we did not ask for at a cost of $2895. When we confronted him he said he'd drop it to $2295 but afte response. He added a warranty to the contract we did not ask for at a cost of $2895. When we confronted him he said he'd drop it to $2295 but after signing the papers the cost managed to make its way up to $2595. Armen also doesn't return calls. Our trade-in turned out to have a balance that was $200 less than their estimate and they promised a refund. More than a month has passed but no refund and no returned phone calls. They are all smiles and handshakes before the sale and they totally ignore you after the sale. I realize this is typical behavior for a dealership so next time I'll find one that really values me as a customer and I'll go with them. More

There is a stigma attached to purchasing a new or used vehicle at a car dealership; One expects to be aggressively confronted just seconds after parking, getting out of their car by vulture-like car sales vehicle at a car dealership; One expects to be aggressively confronted just seconds after parking, getting out of their car by vulture-like car salesmen just drooling at the opportunity to make a sale never mind the major financial implications this may have on the individual. Mr. Edelman completely changed my perspective of what a car buying experience is and truly substantiated how this experience should be. He was honest, well versed about the product and provided exceptional customer service in an environment that was both relaxed and pressure free. I told him my bottom line and he went above and beyond the definition of "above and beyond" to respect that; He did not try to sway me in another direction or pressure me into a financial situation that was not right for me. Instead he happily helped me explore my options, pressure free, so that I could make the right decision for me. Jeffrey Edelman and the staff at Honda of Thousand Oaks are truly one of a kind. I will definitely recommend him to my closest of friends. More

Geno found the CR-V AWD we wanted and had it driven in from Santa Maria. We got AAA pricing and there was no hassle or hard sell on stuff we did not want anyway. In and out in about an hour. The car was w from Santa Maria. We got AAA pricing and there was no hassle or hard sell on stuff we did not want anyway. In and out in about an hour. The car was well prepped and ready to go. Geno showed us how to operate the important features and off we went. More