Swickard Honda of Thousand Oaks

Fabulous customer service I went in for an oil change and a grinding noise coming from back left wheel. It wasn't good news for me BUT the repairs were necessary. I had to go t I went in for an oil change and a grinding noise coming from back left wheel. It wasn't good news for me BUT the repairs were necessary. I had to go to work that day and I only have one car. The dealership needed more time to fix the problem. Willie offered a loaner car so that I could make a local work appointment AND they had my car fixed in time so I could finish my work day. Willie made a very stressful situation have a good outcome. I'm very thankful for his understanding and ability to go above and beyond in customer service! THANK YOU WILLIE!!!!!! More

Be careful about their financial department We went through TrueCar.com to get a new Honda CR-V and found Honda of Thousand Oaks gave us the best price among the dealers TrueCar.com gave to us. We went through TrueCar.com to get a new Honda CR-V and found Honda of Thousand Oaks gave us the best price among the dealers TrueCar.com gave to us. So e went there to get the car on 10/22/2016. Everything went well until we were ready to work with their financial department to complete the transaction -- Diego, the person worked with us, kept trying to convince us to get the Honda Care package and told us we can cancel the contract and get our money back if we don't like it. Well, we could not hold our ground and paid extra money for the package. Later we decided we don't really need the package. So I called Diego in mid-November and were told that we should get our money back in 6 to 8 weeks. But nothing happened. When I called Diego again in early February and he told me it will be resolved and we should get the money back soon. Again nothing happened at all. Then, when I called and left him couple voicemails in last 2 weeks, he did not even bother to call me back. So, although you may get good deal at this dealer beforehand, you will pay extra at the end as we did unless you can resist the "offerings" from their financial department or you think those extra packages are good for the money. More

New Car Purchase Professional sales and finance assistance. Respectful of my wishes and style. Collaborative communications. The dealership signage is misleading - Professional sales and finance assistance. Respectful of my wishes and style. Collaborative communications. The dealership signage is misleading - it appears to be a used car only lot. More

Excellent Very happy with Honda thousand oaks dealer, efficient, service oriented, do their best to provide excellent customer care, and Joseph is a great sales Very happy with Honda thousand oaks dealer, efficient, service oriented, do their best to provide excellent customer care, and Joseph is a great salesperson and an asset to your company. Would definitely return and recommend you to our friends and family. More

They were awesome the staff were very considerate and accommodating, we arrived in the morning and it only took about an hour to get the car ready. The staff offered us the staff were very considerate and accommodating, we arrived in the morning and it only took about an hour to get the car ready. The staff offered us coffee and drinks while we waited. More

New car Ozzie is a good sales person.great service overall and am happy with my experience on the new car so am glad to recomend this dealer to any body ask Ozzie is a good sales person.great service overall and am happy with my experience on the new car so am glad to recomend this dealer to any body ask for ne car. More

Willie Burr: professional, thorough, and responsive We have had good experiences getting both our Honda vehicles serviced at the Thousand Oaks Honda. Each service agent we have worked with seems profes We have had good experiences getting both our Honda vehicles serviced at the Thousand Oaks Honda. Each service agent we have worked with seems professional. I've worked with Willie now 4 times over the past few years and each time he impresses me as a professional, thorough, and responsive representative. He brings credit to the dealership and the service department. Very pleased with this Honda dealership and Willie Burr in particular. Thanks for the great work! More

Best service! We have 2 Honda vehicles that we always bring here for maintenance. We are very pleased with the quality of work done to our vehicles. Willie Burr pr We have 2 Honda vehicles that we always bring here for maintenance. We are very pleased with the quality of work done to our vehicles. Willie Burr provides the BEST customer service! More

Willie Burr is the Man! Mr. Willie Burr is a real credit to Honda of Thosand Oaks. Every time I have worked with him - as well as the other service reps - I have encountered Mr. Willie Burr is a real credit to Honda of Thosand Oaks. Every time I have worked with him - as well as the other service reps - I have encountered engaged, helpful and kind sevice. But Willie Burr brings customer service to a higher level. Thanks for your help with my 2009 Honda Fit this morning! I look forward to my next positive experience with Honda of Thousand Oaks, California More