Swickard Honda of Thousand Oaks

I called to schedule an appointment and because the appointment schedule person was out no one could help me. No one called back for 2 days. Not good service I went elsewhere to have the car serviced. appointment schedule person was out no one could help me. No one called back for 2 days. Not good service I went elsewhere to have the car serviced. More

Worst experience ever!!! I offer a number to buy off a car (16,000) we all agreed to this number meaning the staff member and I. When it came to signing paperwork the price was much different it was about car (16,000) we all agreed to this number meaning the staff member and I. When it came to signing paperwork the price was much different it was about 5,000 more and when I asked why they game a bunch of excuses then it went down to 3,000 less still not the number we agreed on in the beginning. After everything was said and done they told me they will not sell me the car at 16,000 how we agreed but they will sell it for 18,000. I spent about 3-4 hours at this dealer just for them to tell a bunch of lies and try to get me to pay more money. This experience was very unprofessional and upsetting don’t understand how they can give you a sell price then change when it comes to signing the paperwork. Im disgusted by this dealership. More

Willie burr has been my service advisor for over 12 years. Willie’s motto is to please the customer and so the customer will keep coming back. Willie tells you when you should fix the problem or when o years. Willie’s motto is to please the customer and so the customer will keep coming back. Willie tells you when you should fix the problem or when one could wait or when it’s not necessary to fix the car. He is very personable and a pleasant person to work with. I can’t say Enough about him. I highly recommend him. More

Update: Another great leasing experience with Geno! (8th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and BEST deals. I am really enjoying my ‘19 CR-V EX. Another gre Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and BEST deals. I am really enjoying my ‘19 CR-V EX. Another great experience at this dealership ( 8th Honda from this dealership). More

Great leasing experience Update: Another great leasing experience with Geno & Karen (7th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and Update: Another great leasing experience with Geno & Karen (7th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and deals. I am really enjoying my ‘19 Civic Sport. Karen did a great job delivering the car and showing me all the features. Another great experience at this dealership ( 6th Honda ). More

Fabulous service Willie Burr continues to give excellent customer service to me! I've taken my Honda in TO for over 10years now! This is the reason I have had such gre Willie Burr continues to give excellent customer service to me! I've taken my Honda in TO for over 10years now! This is the reason I have had such great performance from my vehicle! Willie is honest and patient! I'm so thankful !! Prices are fair and I get factory parts with a warranty !! Thanks Willie!! More

PRICE CHANGED! FALSE ADVERTISING! This palace is shady. They had a vehicle advertised at a price, but would not sell it to me at that price. They tacked on a $900 alarm and would not s This palace is shady. They had a vehicle advertised at a price, but would not sell it to me at that price. They tacked on a $900 alarm and would not sell it without the alarm. Salesman told me they did the alarm was added to all their used cars. Don't ever visit this place unless you are looking for that sleazy car sales experience. More

Excellent service from Willie Burr Willie Burr continues to deliver excellent customer service! He is very good at explaining my car issues in terms that make sense to me! He is accommo Willie Burr continues to deliver excellent customer service! He is very good at explaining my car issues in terms that make sense to me! He is accommodating to meet the needs of my work schedule. Willie is a true professional and a very knowledgeable service specialist! I’m an extremely happy customer! More

T is a liar I visited two Honda dealerships Friday Aug 3, 2018. I had a bad experience at Honda of Thousand Oaks and did not purchase a car from "T" Thanh Nguyen. I visited two Honda dealerships Friday Aug 3, 2018. I had a bad experience at Honda of Thousand Oaks and did not purchase a car from "T" Thanh Nguyen. Later that evening a purchase was made at First Honda in Simi Valley! Here is what happened: A phone call was placed to the dealership with interest in purchasing a 2018 Honda Accord LX and no one called back. I went to the dealership and was greeted by "T" with a rude and immature greeting of "Talk to me." You are not professional sir. I asked for a Honda Accord LX and test drove it. It is a great car! The advertised price range of this model is approximately $24,000 to $25,000. The sticker on this white car was $24,000 ish. This was well within the budget. Then the deception begins from a very unethical "T." He proceeds to say the LX I drove has many local dealer add ons that actually take the car two levels up to a "Sport." I told him I wanted the base model LX. He told me they have none. I asked him why he told me I was driving an LX base model...he then proceeds to tell me how I will enjoy the "Sport" model better and that the price is $ 31,000" approximately. I told him I wanted a base LX and if HE wants me to have the "Sport" then who pays??? I told him he should pay if he wants me to have a car two levels up the ladder. I ask him to do a dealer trade...he says, "No, we don't do dealer trade on this car because the other dealership would lose money on the deal." "T" tells me they don't need to sell me a car and he had great reviews on Yelp. Guess what "T"....due to your less than ethical practices, you will have this poor and true review to remind you how you once treated customers poorly...I hope you learn from this and treat future customers with the value they deserve. Shame on you for lying! Shame on Honda for retaining you as an employee! Needless to say, I left and went to First Honda in Simi Valley. They told me they would have done a dealer trade and they had an abundant supply of the Accord LX and they were professional and helpful and guess what? They sold a Honda Accord LX 2018 for their ethical work! More

Brett Bartlett is outstanding Purchased a Honda Civic, lucky enough to work with Brett Bartlett at Honda of Thousand Oaks. Brett is the best, honest, worked hard to get us the best Purchased a Honda Civic, lucky enough to work with Brett Bartlett at Honda of Thousand Oaks. Brett is the best, honest, worked hard to get us the best deal!! Thank you Brett, you are outstanding at what you do! Thanks for making our purchase easy!:) More