Swickard Honda of Thousand Oaks

Piston Ring Recall -- Accord Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. What I thought was going to be a bad experience (dealing with a "potential" recall situation) ended up being one of the best experiences I've ever had with a dealership service department. More

Willie "The Beast" Burr I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is e I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is exceptional about Willie and his team is its not when it's a slow day that service and the human experience is truly shown, but when it's a flat out mad house. Yet, Willie always looks you on the eye, briefs you on his hobbies, little girls school happenings and remembers who you are by the sound of your voice. I've been laughed at for driving from Burbank to Thousand Oaks Honda to get my service or just an oil change. But my reply is I always leave smiling and satisfied. I've owned many cars and Willie is worth the half day or more I spend with the Honda of Thousand Oaks Team. I'm in the market for my second Honda...Where do you think Ill go? Thank you Willie and Team! More

Bad Car Service Experience I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as tho I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as those had never been replaced. I was however surprised about the back pads. Those had been replaced and by Honda of Thousand Oaks. The tire facility told me that I needed to go back to Honda. I did and spoke with David. I told David I did not believe the front pads had ever been replaced. He told me to leave the car and the mechanics would check the car out. I left the car. I was called later that day by David. He told me there was a chance it had been their mistake but maybe not. They weren't going to replace the pads for free but would give me a discount. He also told me he felt badly. Gee, thanks. When I went to pick up my car I spoke with Carlos. When I told Carlos about my conversation with David, he told me he didn't see any of David's word written down in any notes. This completely ticked me off. Carlos didn't seem to care. whatsoever. I will NEVER return to Honda of Thousand Oaks for any servicing. I was deciding between a Toyota or another Honda. I will be buying a Toyota. The only reason why I gave this place one star had to do with my shuttle driver. carter was prompt and friendly. More

Best Car Buying Experience I did a lot of shopping and research. Stopped by Honda of TO and met Fabian. He was patient and kind, not pushy! very refreshing! Left and continued s I did a lot of shopping and research. Stopped by Honda of TO and met Fabian. He was patient and kind, not pushy! very refreshing! Left and continued shopping online and at other dealers. We went back to Honda of TO because of the price and the excellent customer service from Fabian. He even beat the Costco Auto Buying price! I love my new CRV EX! I Highly recommend Honda of Thousand Oaks and make sure you ask for Fabian Ochoa. More