Summit Ford

Great service department Jay always gets me in and out quickly! Always very friendly an courteous I will keep going there for all my service needs! Thanks a Jay always gets me in and out quickly! Always very friendly an courteous I will keep going there for all my service needs! Thanks a More

Great customer care TC and the service staff were very helpful. I went in for an oil change and there were a few things I needed done that I did not know were going bad. TC and the service staff were very helpful. I went in for an oil change and there were a few things I needed done that I did not know were going bad. TC told me what need fixing in what order of importance and worked with my schedule to get them done or scheduled when it will work for me so I don't have to miss out on anything. The service people explained all I needed to know and how long things would take to be done. More

Great as always I've been using Summit Ford for 4 years now & they always do a great job for me! They will always back up their work. I've been using Summit Ford for 4 years now & they always do a great job for me! They will always back up their work. More

Summit ford These guys i have been going to for a long time. I bought a mustang from summit ford excellent experience! The service department I go to on a regula These guys i have been going to for a long time. I bought a mustang from summit ford excellent experience! The service department I go to on a regular basis for oil changes and any auto problems I have both my autos serviced with them which h is my mustang and toyota truck. . I feel very confident that they will take great care of both my vechicles even if its not a ford! Jay is very knowledgeable and has helped me avoid more truck issues i may have in the future by getting things serviced ahead of the problem. I cant thank all the service guys enough. Thanks for taking great care of me. Remember most people that write reviews are the complainers and not enough of the good gets mentioned because its never an issue. Thats why i feel its important to mention these guys they do a lot of great in there jobs every day! Be sure to thank them it goes a long way! Cheers! Katie g More

Poor Service Department With a confirmed appointment, I drove from Kremmling and dropped my vehicle off on Friday, December 1st, for several service items. Given the volume o With a confirmed appointment, I drove from Kremmling and dropped my vehicle off on Friday, December 1st, for several service items. Given the volume of expected work I anticipated leaving the vehicle overnight and arranged for a rental car. I heard nothing back from your service department on Friday or Saturday. Having heard nothing on Monday I called the department and talked with Mr.McKnight who told me that the vehicle had not even been looked at but that he expected it would be completed by Monday afternoon. I arrived early afternoon and was told no repair/service work had been done on the vehicle; instead I was presented a Recommended Action Plan. Mr. McKnight stated you would not have any of the required parts in stock for at least a week. Mr. McKnight and I reviewed the plan and agreed to which items would be completed and which “recommended services” I would decline. I questioned the “fail” status of the PCV valve, spark plugs, coil boots, and recommended tune up in the next 10,000 miles. A comprehensive tune up was done less than 5,000 miles previously. Mr. McKnight stated these items were not actually inspected and the need was assumed based upon mileage. At best the wording is a deceptive practice which I suspect influences less informed customers to perform unnecessary work and would have cost me over $700 for unneeded work. I asked why the vehicle had not been looked at for three days, causing me additional rental vehicle charges, and now requiring an additional trip to/from Kremmling as well as another vehicle rental. He stated that the service department “sometimes gets backed up” and only those vehicles with confirmed appointments would then be serviced. Since I had a confirmed appointment this should not have been an issue and, if the department was actually backed up, I should have been notified when I dropped the vehicle off. Needless to say this reflects very poor customer service. Retrieving the vehicle, I found a muddy paper floor mat, and an open fuse box with the cover lying on the floorboard. I appreciate your technicians trying to protect the interior but the mat should have been removed and the fuse cover reinstalled; both of these indicate sloppy work on the part of your staff and poor customer service. I returned the vehicle on Monday, December 18th, for the agreed upon work. On the afternoon of the 19th I was advised the approved work had been completed. Upon picking the vehicle up the morning of the 20th, the following were discovered: 1. The tire sensor fault was not repaired, although I was billed for the repair. The vehicle was returned to service and I waited approximately an hour for the repair to be completed. 2. I was billed over $200 for repair to the backup aid system. I felt the repair cost was not worth the value of the backup aid and this repair was specifically not authorized when Mr. McKnight and I reviewed the recommended work. Mr. McKnight claimed the repair had actually been made when the system was diagnosed; this is contrary to what I was told on December 4th when we reviewed the recommendations. Mr. McKnight agreed to make some adjustment to the charged labor time as compensation for this. Both of these items constitute poor, unacceptable customer service. That night, in Denver, I was unable to start the vehicle, with the starter not engaging the ring gear. I could hear the starter Bendix gear spinning but that was it. After ten attempts, I ended up walking several miles to where I was staying for the evening and I was able to get the vehicle started the following morning. The problem has continued intermittently since then. One of the items the vehicle was originally brought in for was that the starter would intermittently fail to engage the ring gear, sometimes requiring as many as 3-4 attempts with the ignition switch (although I had never had a complete failure to start). I had indicated to your service staff at that time that, based on the symptoms, I suspected damaged teeth on the flex plate ring gear. The recommended service (item #3) indicated that, according to your technician’s diagnostic, the problem was with the starter and it needed to be replaced. I contacted Mr. McKnight via email, and later via telephone, asking how your technician determined the starter was the issue, and for the diagnostic information your technician had gathered on this problem; this was refused and I was told to bring the vehicle back in so that “the technician can look at it again”. I concur that on older vehicles with starting problems the starter itself is commonly the problem but given the symptom, and that the problem not only persists after your repair but is now worse, it is obvious your technician was simply playing the odds rather than performing an appropriate diagnosis. His bet cost me nearly $500 and left me worse off that before the “repair”. By any metric this is unacceptable customer service. I recommend this service department be avoided except for perhaps the most basic recurring maintenance items that you KNOW need to be done, and that caution be used when developing the specific work order. More

Service center If your a republican this is the place for you. Service rep had serious Trump attitude , your stupid I'm smart. Didn't listen , insisted his technicia If your a republican this is the place for you. Service rep had serious Trump attitude , your stupid I'm smart. Didn't listen , insisted his technicians know how, then calls on me to show where problem is located. Manager no better, then tried to charge time while they wandered in circles. Could not be helpful even when they know there not correct. Times are changing and your foolish to believe you can act this way, harassment comes in many forms. More

Good experience bought pre-own, recommend Stephanie in Sales I worked with Stephanie in Sales at Summit Ford to help ‘kick the tires’ and purchase a vehicle from out of state. She was very responsive, profession I worked with Stephanie in Sales at Summit Ford to help ‘kick the tires’ and purchase a vehicle from out of state. She was very responsive, professional and friendly, easily accommodating my schedule via email, txt and phone calls. She helped coordinate pre-purchase inspection with a local mechanic, as well as coordinated with her service department, finance and others to make the whole process pretty smooth. I flew in to Denver on Thursday night and was driving off the lot with my new vehicle early Friday afternoon. I would definitely recommend Stephanie at Summit Ford and would do business with them again! More

Everything was misleading 1st thing salesman told us, those ads on TV are not true. They are just a come on to get you on the lot. Then he says he will go get the best price 1st thing salesman told us, those ads on TV are not true. They are just a come on to get you on the lot. Then he says he will go get the best price from the manager. Comes back with full sticker price and gets frustrated with us that we are not going to ping pong back and forth. A truly miserable experience. I do not trust them. More

Rude, unhelpful, not willing to even start a deal! What an absolute joke. Called and spoke to Kory, he wasn't willing to give me an idea on trade, said they will require me to drive 170 miles to them f What an absolute joke. Called and spoke to Kory, he wasn't willing to give me an idea on trade, said they will require me to drive 170 miles to them for an appraisal. I then wanted to place an offer on a vehicle that was within the fair market price, expecting some sort of offer in return and was told, NO, they were offered more this weekend and didn't make a deal. I purchase A LOT of cars and have never attempted to work with a dealership that didn't want to earn my business. Business must be good for Summit. I know if I treated my customers this way I'd be out of business. Good luck if you decide to go here. More

Very happy customer. The service I have had has been great. The service department has gone above and beyond to help get some warranty issues sorted out with a used Dodge The service I have had has been great. The service department has gone above and beyond to help get some warranty issues sorted out with a used Dodge that I bought there. Dwayne has great knowledge and relationships with other local dealerships. They stayed on top of the other dealer that was doing the work to make sure I was taken care of. He actually called and told me what was going on with my trucks rear end before the shop that had it did. They kept good records of my purchase so I was able to be on the go and not stop my day to find some paper work which was a plus. We also recently bought a car there too. Prices were fair and Stephanie had a awesome approach to making sure we had everything in vehicle we wanted. I will definitely be back when I want another car. More