Suburban Chrysler Dodge Jeep Ram of Troy

Stay away from the service department. I had a terrible experience with Service Advisor Markel Powell when I brought my Jeep Gladiator in to have a leak inspected that I noticed over the w I had a terrible experience with Service Advisor Markel Powell when I brought my Jeep Gladiator in to have a leak inspected that I noticed over the weekend. When I dropped the vehicle off, I was very specific about where the leak was coming from and even offered to show him in person. Less than an hour later, he called and told me there was no leak. I tried to explain over the phone exactly where the issue was, but he repeatedly insisted there was nothing wrong with the truck and would not listen to my concerns. I ended up interrupting my workday and returning to the dealership to show him the leak myself. Once I arrived, he continued to interrupt me and refused to listen to what I was trying to explain. When I asked to speak with a supervisor, his behavior became extremely unprofessional. He became angry, started yelling that the truck was “not xxxxing leaking,” and told me that I didn’t know “who I was talking to.” He then walked toward the service office while continuing to yell and slur his words. At no point did he attempt to de-escalate the situation or address my concerns professionally. I have never been treated with such disrespect by a service advisor. Regardless of any disagreement about a vehicle issue, this level of conduct is completely unacceptable. Based on this experience, I would not recommend the service department to anyone. More

I had a wonderful experience with this dealership. Reggie was friendly and professional. I ran into some issues with getting my insurance coverage started and they were very patient and reassuring tha Reggie was friendly and professional. I ran into some issues with getting my insurance coverage started and they were very patient and reassuring that I wasn't going to lose out on purchasing my vehicle. They stayed in touch and as soon as I got proof of coverage, they were able to get me in to finish up the paperwork and get me out the door with my minivan. I got a message from Reggie the next day, there was some service that they identified as needing done before the vehicle was purchased, but the service order hadn't been completed before I took the car home, so he wanted me to bring it back and they would fix it free of charge. That really showed me the honesty and integrity of this company because I had no idea about this issue and they could have just let me on my way none the wiser. They even came to drop my vehicle off at my work once the work was complete. Best buying process I've ever had, and I will definitely be returning for service and the next time I'm in the market for another car. More

OMG! ! Let’s start there. The entire process was professional and top notch. Reggie Williams was awesome! Thanks to him and ALL of the lovely staff who st ! Let’s start there. The entire process was professional and top notch. Reggie Williams was awesome! Thanks to him and ALL of the lovely staff who stopped by along the way, I’m officially a JEEPER and can’t say how I happy I am! I’ll be sending all of family and friends to Reggie! 💕💕🙏🏽🙏🏽🙌🏽🙌🏽🙌🏽👏🏽👏🏽👏🏽 More

Jermaine Rollins was extraordinarily rude as a salesman completely the opposite than management was. He is the reason I will never buy another vehicle from this dealership again. completely the opposite than management was. He is the reason I will never buy another vehicle from this dealership again. More

Reggie Williams did a great job friendly and informative. The whole place was by far the best experience I’ve ever had at a dealership The whole place was by far the best experience I’ve ever had at a dealership More

Very unprofessional and lack of communication. I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out at all. He either doesn't know enough or doesn't care but it shows in the way he acts. More

Joe takes his job seriously meet all demands Answer any questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a part or the work that's being performed. Keep up the great work! More

Todd has been our salesperson for over a decade. Amazing person , friendly, very helpful, and very caring to our needs would recommend Todd at any cost . Amazing person , friendly, very helpful, and very caring to our needs would recommend Todd at any cost . More

Kristine was a pleasure to work with. She was prompt and really helped me out with any questions I had. On top of that she was very down to earth and was great to converse with while we h She was prompt and really helped me out with any questions I had. On top of that she was very down to earth and was great to converse with while we handled business. Would definitely recommend friends and family. More