Fred Gregory

Very unprofessional and lack of communication. I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out at all. He either doesn't know enough or doesn't care but it shows in the way he acts. More

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Someone was desperate enough in the Service Dept. to replace my leather key fob with a dirty, peeling, dangling, leather Wrangler tab version. If they just would have taken the good one, I probably w to replace my leather key fob with a dirty, peeling, dangling, leather Wrangler tab version. If they just would have taken the good one, I probably would not have never noticed. To replace it with a nasty one is just too obvious and pathetic. Minor issue, but speaks volumes of the people they hire. More

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Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle . More

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Disappointed with Service and Lack of Professionalism! I recently visited CDJR of Troy for a service appointment, and unfortunately, my experience was far from satisfactory. During the appointment, the I recently visited CDJR of Troy for a service appointment, and unfortunately, my experience was far from satisfactory. During the appointment, the interior of my vehicle was damaged, and to my surprise, a half-drank pop bottle was left behind in my car. Considering the significant amount of money I spent, I expected a much higher standard of service and professionalism. This lack of care and attention to detail is unacceptable and does not reflect the level of quality one would expect from a dealership of this stature. While I have addressed my concerns with the staff and provided photographic evidence, I am still waiting on a response from the Service Manager to rectify this issue. This delay only adds to my disappointment with the experience. I urge CDJR of Troy to take these matters seriously and improve the professionalism and care in their service process. More

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Honestly if I could give 0 stars I would! You know how you hear about places giving you the runaround? Well that is what I felt here. I’ve been bringing my car here for the same problem the p You know how you hear about places giving you the runaround? Well that is what I felt here. I’ve been bringing my car here for the same problem the past two years and paying for a numerous amount of things that they said “was the issue”. There was one time I picked my car up from getting repaired and my “service shifter” light came on, I showed the tech before I left the dealership and he told me “ oh sometimes it just says that” about 2 months later I had to go back to get my shifter replaced. That is just one of many things that I got scammed on. It seems like they tell me things are wrong once at a time so I can basically keep paying the diagnostic fee. I kept telling them how my oil was burning really fast and kylar would tell me it’s just the way I drive (mind you I work from home, and I don’t drive a lot at all) after taking it to another technician he told me that there was a class act lawsuit on a part in my vehicle WHICH MAKES IT BURN OIL FASTER!!! The fact that they didn’t even look into this and I had been complaining for two years is just unacceptable, and seems like they were just trying to ignore what I was saying. There is no way that there is a lawsuit about this issue and no one has any idea of it, if youre working in service you should be up to date on those type of things. Some places really don’t care about customer satisfaction they only care about you spending your money More

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By far the best experience I've ever had with any Dealership. Everyone I interacted was very professional, knowledgeable, and courteous. From the Receptionist, who remembered my name after a few vi Dealership. Everyone I interacted was very professional, knowledgeable, and courteous. From the Receptionist, who remembered my name after a few visits, to my Salesperson Scott Viau, the Service person Fred, and the Shuttle driver Don, with whom I shared golf stores during our drive. Each one was very friendly, and I was comfortable with each. Scott Viau did everything he could to make sure my purchase as taken care of and everything was proper with the Journey that I bought. He exemplifies what Customer Care should be. I'm extremely happy with them. If you want to have a great experience with buying a car, I suggest you ask for Scott Viau and you will not be dissapointed. More

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Glen Campbell is a Great GuyGreat Purchased 2 Mini Vans from salesman Glen Campbell...Friendly,patient,informative...Great Personality..I Had a great overall experience,would recommend Purchased 2 Mini Vans from salesman Glen Campbell...Friendly,patient,informative...Great Personality..I Had a great overall experience,would recommend this dealership to family and friends... More

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Great service and rates Had a trans flush and coolant flush. Had great service the same day and was in contact the whole time. Would recommend and will be back Had a trans flush and coolant flush. Had great service the same day and was in contact the whole time. Would recommend and will be back More

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Great Dealership with Great People Bill Messina takes very good care of you prior-to, during and even after the sale ! Fred Gregory is excellent and very efficient in the service depart Bill Messina takes very good care of you prior-to, during and even after the sale ! Fred Gregory is excellent and very efficient in the service department. Thanks to both More

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Great team A positive experience from Sales through Finance. The time spent with Service Advisor Gary Gonzalez was a valuable, unexpected bonus. Thanks to t A positive experience from Sales through Finance. The time spent with Service Advisor Gary Gonzalez was a valuable, unexpected bonus. Thanks to the patience of Max Dombeck, Sales, I have a new 2017 Jeep Grand Cherokee in the color of my choice. More

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