Subaru of Englewood

Great Service department that went above and beyond for me. I recently bought my dream car at an out of state Subaru dealer. I had it for a week and noticed a whirring sound that I thought was coming from the I recently bought my dream car at an out of state Subaru dealer. I had it for a week and noticed a whirring sound that I thought was coming from the center differential. When I took it in to Town Subaru I met with Jessie Arlington who became my service rep. They ran a diagnostic and deemed that the clutch needed to be replaced. Unfortunately the clutch isn't covered under warranty and I would have to pay out of pocket to get it fixed. Jessie and the service manager, Jeffery Couch worked it out and are covering the repair at no cost to me. These guys saved me a ton of time and money, I will be recommending these guys to all my friends and family from now on. More

Bad service had to pay twice My car had 3 lights on the dashboard. Took it here to get it fixed, they had to replace a part. When they said it was already fixed and ready I drove My car had 3 lights on the dashboard. Took it here to get it fixed, they had to replace a part. When they said it was already fixed and ready I drove it and I did't even get home and the lights were already back on! I went back again and they had to replace another part. I had to pay twice for labor when they shoulda fixed it the first time I was there. More

Once they have you money, they could care less. Things started out very well. My salesman, Chris Bradish, fairly quickly located a 2017 Forester with a hard-to-find combination of options that I wa Things started out very well. My salesman, Chris Bradish, fairly quickly located a 2017 Forester with a hard-to-find combination of options that I wanted. He was courteous, polite, and communicated well, so I decided to drive over 100 miles from my home in upstate NY to buy the car. Then, I picked up the car, and that's where problems arose. - I noted that the cargo nets I ordered had not been installed. Chris assured me that no installation was required, and that I could simple pop them in when I wanted them. WRONG. Installation, including drilling, was required. I was not about to take a drill to the interior of my brand new car. - as a NY resident buying a car in NJ, I was given a 20 day temporary license plate while waiting for the dealership to deliver the permanents, which I was told would happen within 10 days. WRONG. After all sorts of emails and unanswered phone calls, I finally got some nice woman that said the plates appeared to get sitting around for some time. She sent them express, so they arrived on day 19, a day before my temporary plate expired. Of course, now I have to get a NY state inspection the next day, a Saturday, disrupting my weekend plans. And, after all of this, I am still waiting for Mr. Bradish yo get back to be. And then there is the sales manager, who sent me a form letter asking if there was any reason that I couldn't give them the highest rating. I responded with this story, and even he has not responded. Makes me wonder if there is something systemic about the lack of post-sale customer service. BTW, Peter the Finance manager did a great job making the buying process as seamless as possible. So, if your car is delivered with all accessories installed, and you can roll out of he dealership with NO OPEN ITEMS OR FOLLOW UPS, then Town may work for you. But if you discover any issues, or there are any dealership follow ups just know you're on your own. More

Best Subaru Dealership on in the tri-city, new jersey area My father and I looked at another dealership in Long Island and Queens before coming to Town Motors in Englewood, NJ and after receiving such great cu My father and I looked at another dealership in Long Island and Queens before coming to Town Motors in Englewood, NJ and after receiving such great customer service from Town Motors we do not regret our decision. Their customer service and matching us up to the appropriate Subaru without over selling us on accessories that we did not want was impeccable. Our experience was outstanding and I would never go anywhere else to purchase a vehicle. More

Please stay away from Town Subaru for repairs! The Town Subaru service department NEVER moved my car or put my car up on a lift (even after the service rep Woody assured me they did!). Town Subaru The Town Subaru service department NEVER moved my car or put my car up on a lift (even after the service rep Woody assured me they did!). Town Subaru tried to pressure me into $4000.00 dollar unnecessary repair. After towing my car to Ramsey Subaru, a $600.00 repair totally fixed my car. Please be wary of Town Subaru in Englewood N.J. service department. TOTALLY UNETHICAL!!! Tony Martins from Town Subaru was dismissive and insincere in his dealing with the issue. Tony Martins was EXTREMELY unprofessional and is not cable of handling unhappy customer. Subaru has always been a brand I have trusted (this 2015 limited Impreza is my second Subaru) and I will buy another. But Never from Town Subaru! And NEVER, NEVER have my Subaru serviced at Town Subaru in Englewood. N.J.!!!! More

I was a regular customer but treated like garbage. I purchased my wrx limited2013 here do all my maintenance here. then came back to purchased the wrx 2017. not new on buying this car and i definitely I purchased my wrx limited2013 here do all my maintenance here. then came back to purchased the wrx 2017. not new on buying this car and i definitely know the price range. totally disappointed because the sales people are ripped off. I thought I am going to get a nice deal once again to this dealership. But they end up ignoring my offer my call and emails, i guess this new management was selling alot of their garbage to other customer. So id end up buying my second wrx 2017 to Liberty subaru of emerson NJ for a really decent and honest price. More

Rolf Hansen is great! I recently purchased my 2016 Impreza at Town.This is not the first time I bought an Impreza in fact it is my fifth. Rolf Hansen, my salesperson,made t I recently purchased my 2016 Impreza at Town.This is not the first time I bought an Impreza in fact it is my fifth. Rolf Hansen, my salesperson,made this purchase the easiest and most enjoyable. I never forged a "bond " with a salesperson or a dealership before but now I have! I know I will be back when it is time for a new one and recommend Rolf and Town Subaru as the place to go. More

Best and smoothiest experience This was my first time buying a car, and i was expecting it to be difficult and confusing, but the staff at Town Subaru, especially Jorge Batista, mad This was my first time buying a car, and i was expecting it to be difficult and confusing, but the staff at Town Subaru, especially Jorge Batista, made everything much easier for me and my husband. Initially we came in with no expectations of buying a car on our first visit, bu Jorge really helped us and explained everything to us so clear that we put down a deposit on our first car. The staff is very friendly and knowledgable and really try their best to give their customers a great experience, hassle free. We are so happy with our new Crosstrek and will definately be recommending Town Subaru to all our friends! More

It was a remarkable and exceptional experience. My salesman, Mr. Ralp Hansen , and Mr. Peter Poccia, the business manager went above and beyond to provide me with the best price. Theywere courteous, My salesman, Mr. Ralp Hansen , and Mr. Peter Poccia, the business manager went above and beyond to provide me with the best price. Theywere courteous, extremely knowledgeable, and polite..Subaru also gave me a refund on my previous, 2014 Forester extended guarantee. When I picked up my car it was explained in detail. Mr Hansen also gave me a a small gift and wished me the best of luck with my new car. More

High Praise for Mr. Jorge Batista My experience with Town Motors was truly exceptional. Mr. Batista went beyond my expectations. I traveled from VA to buy a car at Town Motors, they My experience with Town Motors was truly exceptional. Mr. Batista went beyond my expectations. I traveled from VA to buy a car at Town Motors, they gave me the best price for the Subaru Outback that I wanted to purchase. Jorge worked tirelessly, called me daily to let me know what was going on and made sure every detail of the purchase was worked out before I even traveled to NYC, where Jorge sent a car and driver to pick us up, bring us to NJ to the dealership and even provided lunch for us. What a treat. I found Jorge to be very through, patience, sincere, honest and reliable, a true professional. Jorge concern continued after the purchase of my Outback. I truly appreciated his follow up call to make sure we made it back to VA safely and his emails to check that the car was doing fine. I feel that I have a established a relationship with Jorge and feel even though I don't live in NJ, I can call him and ask anything about my Subaru. And finally, one more accolade for Jorge. I transferred my tags from my present Outback. I was given a temporary tag to drive home while Jorge handled the paperwork to make the transfer happen, I took my new Outback and old tags on vacation down to Florida, where Jorge was to over night the registration to me. There was some miscommunication as to what was suppose to happen and the registration papers was sent to my home in VA. by mistake, needless to say Jorge came to the rescue. Jorge was able to contact the DMV in VA or wherever, get a copy of the registration and email the registration to me so I could make a copy and continue my holiday without any worry about not having a registration. I can't say enough or thank Jorge enough for being the best Sales Consultant I have ever had the pleasure of working with. In addition to working with Jorge, my experience with the young man in the Finance Department (I'm so sorry I can't recall his name) was great, he did not try to sale me anything I was not interested in and made the experience a pleasant one, thank you. I would highly recommend Jorge for his and the team at Town Motors to anyone who is in the market for a new or used vehicle. Angela S Virginia More