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Subaru of Bend

Bend, OR

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rated
182 Reviews

2060 Northeast US Highway 20

Bend, OR

97701

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182 Reviews of Subaru of Bend

March 06, 2019

Crosstrek Services I was able to schedule my major service in advance and get confirmation of an exact date and time. The requested work was successfully all completed w More

by Vince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Engle, Caleb Windell
Mar 06, 2019 -

Subaru of Bend responded

Thank you for taking the time to write a review about your experience with us. Please let us know how we can improve your experience in the future.

March 02, 2019

Well played I didn't exactly have my act together for my service appointment, but Mr. Hopper(sp) made it very smooth and easy. That's a dirty trick loaning us a N More

by Floyd7718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
hooper/hopper (?) service dept
Mar 02, 2019 -

Subaru of Bend responded

Thank you for sharing your recent experience with our Service Department. We use new cars for our loaner fleet to ensure our Service customers are able to continue going about their day in a safe, reliable vehicle! It's just an added bonus when the customer's fall in love with the new features of the loaner cars! We'll be here for you when you are ready to get yourself a new Outback!

February 12, 2019

Headlight out Needed headlight replaced. It was done with no appointment and a minimum wait time. I did not know it at the time, but the headlight was still under w More

by Wanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Engle, Caleb Windell, Angelina Hernandez
February 12, 2019

Awesome Service I called Monday morning to see if I could get a new battery installed that day. I could of gone elsewhere but this dealership has always provided qua More

by Subie 2 cool
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Millet, Cheryl Suganuma, Jeff Mayernik
Feb 12, 2019 -

Subaru of Bend responded

Thank you for your feedback! We're glad they were able to get you in and take care of that battery on the same day! We'll pass your kind words along to Mitch!

February 02, 2019

Pleasantly Surprised The thing that resonated with me was that Dustin didn’t have an attitude. Dustin was courteous, knowledgeable, and thorough. If Dustin is the face o More

by Grandma68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Piggott
February 02, 2019

Service and advice This place offers excellent service Appointment within 2 days and good advice on the problem I had Turned the car around in an hour and a half. Ple More

by Forest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip
January 25, 2019

Vehicle service Good experience. Friendly and completed as requested. Work was completed in a timely manner. Service advisor was friendly and thorough. Dealership cal More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Engle
January 17, 2019

Oil change Went in for oil change and to have tire pressure monitor reset. Oil change went smoothly. Waited an additional hour to have tire pressure monitor re More

by Klbm911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Chapa
Jan 22, 2019 -

Subaru of Bend responded

We are truly sorry for the inconvenience. Please let us know if there is anything we can do in the future to make it a better experience for you. If you live in Bend, we have a shuttle that can take you back to your home or work and pick you back up so you don't have to wait at our dealership if you don't want to. We can also drop you off at a Bend store if you have some shopping to do while you wait for your vehicle to be done. Again, we are sorry for the inconvenience.

January 17, 2019

Routine service visit Service technicians recommended differential service on my invoice. Only noticed this after reviewing it at home. No mention of it from front desk w More

by Xxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bre Segale
January 09, 2019

Friendly, efficient, thorough Because it’s true.... I called to find out wait time, which can be lengthy some days, was told 1.5 hours, which is what it turned out to be for an oil More

by Puma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mitch miller 5371W
Jan 22, 2019 -

Subaru of Bend responded

Thank you for taking the time to rate our dealership. We're pleased to hear that you are satisfied with the Service you received!

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