Subaru of Bend
Bend, OR
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182 Reviews of Subaru of Bend
Awesome team!!!! Best experience ever! Great team, very nice dealership and less money than we thought it was going to be. I will be back next time i need something. Best experience ever! Great team, very nice dealership and less money than we thought it was going to be. I will be back next time i need something. More
Customer Service This Subaru dealership has great customer service! I was greeted as soon as I walked in and I was helped within a minute or so. Bree (not sure if her This Subaru dealership has great customer service! I was greeted as soon as I walked in and I was helped within a minute or so. Bree (not sure if her name is spelled correctly. My apologies if not) is a very nice young lady. Very friendly and helpful. I’ve never had a bad experience since I bought my Outback at Subaru of Bend. More
Oil change Great family feeling dealership! Everytime I go in the team is full of helpful knowledge to services I need and don't need. Highly recommend Subaru Of Great family feeling dealership! Everytime I go in the team is full of helpful knowledge to services I need and don't need. Highly recommend Subaru Of Bend to get service done More
Oil change This experience was a lot better than my last one. The first time I went I got horrible costumer service the guy helping me didn’t even take any of my This experience was a lot better than my last one. The first time I went I got horrible costumer service the guy helping me didn’t even take any of my info or keys just told me it’s a 3 hour wait and to get in line with no other information. I had gone in originally because I got a call from Subaru telling me to make an appointment for a service that was due when I called and explained that I only had 2300 miles on it they insisted I still make an appointment so I did that’s when I came in and was told that appointments don’t matter and that I need to wait for three hours even though the guy working didn’t take down any of my information what so ever. I decided to leave and come back a different time since I have a free oil change for buying a brand new car from them months earlier. This time was a lot better though, I had a different guy helping me he was super helpful took all my information and my keys right a way and was done within 30 minutes. I can’t say all my experiences are bad here but it’s definitely hit or miss. Just hope you get one of the good employees. More
Probably okay for basics, not diagnostics. Took our car in for its 70,000 mile service, and it came back with the key fob not able to unlock the car. Also, it gave us an SD card eject notice, s Took our car in for its 70,000 mile service, and it came back with the key fob not able to unlock the car. Also, it gave us an SD card eject notice, saying to properly eject, or it could be damaged. They didn't replace the worn bushings we asked them to take care of (though they didn't charge us). They stated they couldn't here a noise, and it instantly creaked when turning left out of the parking spot. When we asked them about the non-working key fob, they suggested it was due to a failed module that was bad before we brought it in due to a TPMS light (and charged us $400 to replace). There are places with good, even exceptional customer service. This is not one of those places, and if we buy another Subaru, it won't be from here. They've also lost future income generated from us servicing our car there. I'll update if I hear anything back from corporate. Ultimately, our car was returned in better condition theoretically than when we dropped it off. Suba Guru has given us more expensive quotes, but we'll give them a chance if it means we get better service. More
Best Service department in town! Subaru of bend is the best service dealer I have ever been to. Their advisors are honest upfront and acommadating to my needs. I'll always use them an Subaru of bend is the best service dealer I have ever been to. Their advisors are honest upfront and acommadating to my needs. I'll always use them and next time I purchase a vehicle I'll definitely be using subaru of Bend More
Excellent Service! My wife and I have never worked with an automobile dealer with as much "class" as Subaru of Bend. We have taken it to Subaru of Bend several times, fo My wife and I have never worked with an automobile dealer with as much "class" as Subaru of Bend. We have taken it to Subaru of Bend several times, for basic service, and it always comes back to us super clean and working like a brand new car. Highest possible accolades for the sales and service people at Subaru of Bend. More
Great customer service! I came in for an oil change. Chip, the service writer was great, and the service was fast and efficient. He let me know what my car needed in addition I came in for an oil change. Chip, the service writer was great, and the service was fast and efficient. He let me know what my car needed in addition to the oil change, but did not make me feel pressured to do it at that moment. i will be returning after a trip to have the additional work done and will hopefully have Chip as my service writer! More
This visit very nice. I really liked the gentleman who helped me. He could not have been nicer. They checked everything, fluids, tires. Good to go! And love love love t I really liked the gentleman who helped me. He could not have been nicer. They checked everything, fluids, tires. Good to go! And love love love the popcorn. .... More
A simple lof Emily is fantastic. She needs a raise for the great customer service. Easy parking, fast customer service, fast time of service completion and a car w Emily is fantastic. She needs a raise for the great customer service. Easy parking, fast customer service, fast time of service completion and a car wash. If 10 was the score, thats what it would be. More