Subaru of Bend

Quality Subaru dealership The Subaru of Bend service department rates well. The length of appointments is reasonable. The service is friendly and competent. It is clear they ca The Subaru of Bend service department rates well. The length of appointments is reasonable. The service is friendly and competent. It is clear they care and take pride in their work. More

Purchasing an new 2019 Outback I am starting this review off by saying that I was so impressed with with Eric that I brought him a variety pack of IPA's that I hand-picked! What dem I am starting this review off by saying that I was so impressed with with Eric that I brought him a variety pack of IPA's that I hand-picked! What demonstrated Eric's professionalism, character, and patience more than anything to me was that on Saturday in pouring rain, after going over paperwork and having the car filled with gas and detailed, moments before the closing of the deal I changed my mind and decided that I didn't want the color that I had first indicated. I told Eric, " We have a slight problem." His response was, 'Ok, no problem what's up?" The time is 6:00 pm when the shop was suppose to close. Without missing a beat, without a hint of frustration, exacerbation, or impatience, he told me let's go find the car that you want. We headed back into his office; he jumped on the computer, located a car with the color I wanted and as close to the price of the original deal as possible- the "new" new car came with a couple of upgrades that he explained and that I was happy to have. He processed the new paper and we headed out to the lot in the deluge. We found the car, but because it was so late-now nearing 7:30 pm and because the car was sandwiched between several other cars and had not had to final check from the service department, Eric told me that I could pick up the car on Monday. I am giving this guy a 10 out of 10 for service, dedication, and for total commitment to the customer. I could not be happier! More

Efficient Service always efficient, friendly and professional. Having worked in the auto parts business for 40 years, this is the best run dealership I have exp Service always efficient, friendly and professional. Having worked in the auto parts business for 40 years, this is the best run dealership I have experienced. More

2005 Subaru Legacy Wagon Outback 2.5 XT I purchased this Vehicle new in 2005 from Subaru of Bend. We take extremely good care of our vehicles with adhering to a strict maintenance schedule. I purchased this Vehicle new in 2005 from Subaru of Bend. We take extremely good care of our vehicles with adhering to a strict maintenance schedule. In 2010 our turbo went out, just barely in warranty. Subaru recommended changing our oil to synthetic every 3000 miles instead of 5000, which we did. In 2014 like clock work the turbo went out again and I had to replace out of pocket. In 2018 like clock work the turbo went out again. Our high end service company for our Audi said to salvage the vehicle, as there was metal in the engine. I took it back to Subaru of Bend, where I purchased the vehicle for a second opinion. Service Writer-Dustin Piggott evaluated the turbo and said the car could be repaired for $1800 which would include flushing the engine and replacing the turbo. I told him I needed to get 2-3 years out of the vehicle to justify the repairs. Dustin said he couldn’t guarantee it, but was confident we could get at least 2-3 years. One year, almost to the date, the Turbo failed again. I don’t believe the engine was flushed. Subaru said it was probably due to improper oil changes (which we have record of every 3000 miles) and said the engine would need to be replaced to skirt the issue of the turbo, which was still within the 1 year warranty. Subaru service in Bend, OR is dishonest, specifically Dustin Piggott, who did not return my calls and stand behind our warranty. Subaru of America does not stand behind their vehicles. They offered me $500 discount on a new vehicle. We had three turbo’s fail like clock work every 4 years because of a factory defect. Google it and you will see evidence of the same issue. The engine is designed to NOT deliver enough oil to cool the turbo, leading to inevitably failure. It’s unfortunate because this vehicle served our family well in a cold, snowy environment. I would highly caution to think twice before investing in a company that does not admit fault and stand behind it’s cars. I will never purchase a Subaru again. More

Great Service Dustin in the service department is exceptional. He’s friendly, communicates clearly, is very organized, and is always very understanding when I have Dustin in the service department is exceptional. He’s friendly, communicates clearly, is very organized, and is always very understanding when I have concerns. He explains things well and does whatever he can to address the issues at the time. More

Friendly, patient and very helpful. Jeremy was responsive to all our inquiries and obviously wanted us to be sure of what we were getting in the car we wanted. The dealership is organize Jeremy was responsive to all our inquiries and obviously wanted us to be sure of what we were getting in the car we wanted. The dealership is organized in their purchase process so that we weren’t kept waiting unnecessarily at any point in the process. We are very happy with our salesman and our car! More

Another reason why it’s great to live in Bend The people of Central Oregon (& surrounding areas) are just so lucky to have Subaru of Bend. As the only “game” in town they could understandably beco The people of Central Oregon (& surrounding areas) are just so lucky to have Subaru of Bend. As the only “game” in town they could understandably become complacent, but they truly go out of their way in outreach and service. True story - I have a friend who lives in the Tahoe area who bought his new car from Subaru of Bend, rather than local dealers, He says that he wouldn’t buy a car from anyone else, no matter where he lives! More

Great service Every one was friendly and helpful. Pain free buying experience and everyone was extremely helpful in showing us how to use all the bells and whistles Every one was friendly and helpful. Pain free buying experience and everyone was extremely helpful in showing us how to use all the bells and whistles. Now we just need to get out and drive our new Outback More