Subaru of Bend

Tire repair Based on thousands of dedicated customers who need service this facility is too small. We were told at least a 2 hour wait for a job that takes a fe Based on thousands of dedicated customers who need service this facility is too small. We were told at least a 2 hour wait for a job that takes a few minutes. This facility needs to expand to better service their customers. More

Exceptional care We’ve driven a Subaru for 15 years and been a customer at Subaru of Bend during that time. The service staff there has been consistently caring, respo We’ve driven a Subaru for 15 years and been a customer at Subaru of Bend during that time. The service staff there has been consistently caring, responsive and efficien. More

Oil change service I understand they do not take appointments for an oil change. However, if they do not then it should not take over 3.5 hours for an oil change. I was I understand they do not take appointments for an oil change. However, if they do not then it should not take over 3.5 hours for an oil change. I was told it would take 1.5 hours, fine! So i walked to have lunch but when I walked back was told another hour, then I called, and was told another hour. I have never have an issue but this was crazy. I was less then pleased. If i'd been told the truth then I would have gone home and not hung around highway 20 trying to find something to do. More

Courteous, prompt attention, and no feeling that I’m being set up for unnecessary repair “recommendations.” Really appreciate the drop-off, no-appointment oil change option! being set up for unnecessary repair “recommendations.” Really appreciate the drop-off, no-appointment oil change option! More

Service Quick intake. Oil change tire rotation and window repair within the hour. Minor Repair cost higher than I expected but they quoted before work and I a Quick intake. Oil change tire rotation and window repair within the hour. Minor Repair cost higher than I expected but they quoted before work and I agreed to cost More

Routine Service Easy to get the routine service done at this dealership. No appointment necessary; and if you can get yourself there early, not much wait time. AND, Easy to get the routine service done at this dealership. No appointment necessary; and if you can get yourself there early, not much wait time. AND, a comfortable waiting room with coffee and TV. More

Very helpful and pleasant to deal with. The car buying was so easy. I wasn’t pressured at all. I will go back to Subaru for another car. I would recommend Subaru if Bend to anyone lookin The car buying was so easy. I wasn’t pressured at all. I will go back to Subaru for another car. I would recommend Subaru if Bend to anyone looking for a car. More

Overall problem not fixed. Went in to have the CVT tested. The car has a shudder when stopping and online states to have that tested. I dropped it off and it was not five minute Went in to have the CVT tested. The car has a shudder when stopping and online states to have that tested. I dropped it off and it was not five minutes later when I got a call stating it was not the CVT but my rotors are warped. I don’t even know if the CVT was checked? So I paid to have the rotors resurfaced and new brake pads. I asked to have the brake sensors checked as the light is always on. I was not offered for that to be fixed nor did I remember when they called me. So that still needs fixed. The alignment is off and nothing was said about that either but it states it was checked?! After picking up my car and heading home I noticed at the bottom of Horse ridge it was still shuddering. So I paid almost $300 for nothing. My car is still shuddering when coming to a stop. The only nice thing I have to say about this dealership is that Dustin was always in touch with me and always got my ok before working on the vehicle. His customer service was exceptional. More

Tires service I when to Subaru for a different matter and at the same time one of my warning lights (!) was on. The guys made an inspection and find out I had a big I when to Subaru for a different matter and at the same time one of my warning lights (!) was on. The guys made an inspection and find out I had a big nail on one of my tires! So I had to buy all four tires ( was need it ) the point is, -they were very helpful and did the service and no time ! Thank you guys 😊 More

The internet group Jeff was great. Even though I was buying a used car he still took the time with me. Cheryl took me on my first test drive when Jeff was not there and Jeff was great. Even though I was buying a used car he still took the time with me. Cheryl took me on my first test drive when Jeff was not there and answered many of my questions. The internet team is thebest More