Subaru World of Newton

very happy just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. woul just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. would gladly go back there to buy my next subaru. More

Bait and nothing I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the pro I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the professionals (Subaru Service Center) to have the assessment and work done right. I spoke to a Mr. Foley on the phone - who invited me to bring my car in for a complimentary multi-point inspection. I thought that was a very nice service option - so I used my lunch hour to drive over. What a waste of time. Mr. Foley was not there - so a David Benavente 'helped' me. David was rude and condesending - he made it quite clear I was wasting his valuable time. He answered my questions with "I don't know" .. after the assessment was performed - he said - 'here you go' and handed me a paper - no suggestions - no estimated pricing - no priority or mention of it something was perhaps a danger and needed immediate attention. The list included "check engine light" - did they think I did not know that? no code - so suggestion - no suggested repair - they did not check the code? What was the point of going there? When I looked at the paper and said "Well how much would these repairs cost".. again I got a condesending tone from Mr Benavente who began to rattle off a few prices ... this would be this, that would be about that.. and clearly he did not wish to waste his time helping me - I finally stated "you know what, you have been rude from the moment I walked here - I think you have wasted enough of my time" and I left. I don't even know if it needs a tune up? It loses about a quart of oil a month - so they recommended a $2000 head gasket change for a car that is 15 years old? really?? (of course he did not explain if there was a reason behind that suggestion...) I went in there expecting to schedule $1000 worth of maintenance - but I will find somewhere else to go... More

Second Subaru purchase - so helpful! This is my second time buying a Subaru Forrester and after being mislead by two different dealerships my husband and I traveled out to Newton to see i This is my second time buying a Subaru Forrester and after being mislead by two different dealerships my husband and I traveled out to Newton to see if we could find me a car. We were thrilled when we walked in and spotted Rod, who helped me purchase my first Subaru. Rod gave us a fair price right off the bat - no haggling, no trouble - and found me the car I wanted in the color I wanted (something two other dealers were unable to do at my price point). Rod was so incredibly helpful. My car even arrived sooner than he originally expected. I couldn't be happier! More

they did really seem interested in wanting to do business my initial contact was with Catherine Uttal at Subaru of Newton. In April 2014 I was looking for a 2014 Subaru XV Crosstrek with a moonroof. I was in my initial contact was with Catherine Uttal at Subaru of Newton. In April 2014 I was looking for a 2014 Subaru XV Crosstrek with a moonroof. I was in formed that they did not have any in stock with a moonroof. I was offered severl anon-moonroof cars, but that was not what I wanted. I was then contacted by Chris Falvey at the dealership with the same story, no moonroof cars were available. A few weeks later I got an email from the Sales Manager Rod Rodriguez. He promised that they were getting in a shipment of cars some that had moonroofs. He said they would be in by the end of the month. It is now June 2014 and they still have not informed me of any moonroof cars in stock. So I went to another dealer and purchased the car, it seems Subaru of Newton was just not interested in my business. More

Mislead regarding deposit I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys for it. On the second visit, we were told that car had sold (although days later, it was still there). We still gave them the benefit of the doubt and wanted to test drive another used Subaru. It was late and we decided to come back the next day during the daylight for the test drive. It was suggested by the sales person that we leave a deposit. I left a check for $100.00, with the understanding that my check would be returned to me if we did not buy the car. Alternatively, it would be used toward the purchase if we did buy it. An offer was made for the trade in value of our current vehicle, and a negotiated price was offered for the car they had on the lot. We decided not to take the offer and called the following day. We spoke to the manager and said we would be in one day later to pick up our check, and he said that would be fine. Upon arriving at the dealership, we were told our check had been cashed and they would have to request a check be sent to us from the corporate office, We were also told it would take 10-14 days for us to get the check in the mail. Our check was written to them on March 27, 2014, and cashed through our account on March 31. It is now April 16 and we still have no check. Multiple calls have been placed with the dealership, always prompting promises of a call back with a time frame, which never happens. I feel I have been patient enough with this dealership, and so have written this review. I was hoping this experience was going to be different from past dealer experiences (non-Subaru dealers), but I was sadly mistaken. Very disappointed. More

Go to Ramsey subaru Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushi Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushin. I was then contacted Caitlin B and was told that her dealership would beat any price up to $500 We negotiated that I would come in and sign for $500 off toll, $1000 for a trade in and remote start. She informed me to have proof of the quote from Ramsey Subaru, which I emailed her. It was a deal we agree to and I went in to sign the papers. When I got to Newton World of Subaru I met Caitlin and she had Sales Representative Roger Homer start the paper work. When Roger came back from the manager, the price was $1500 more then agree too. Roger tried to twist the quote from Ramsey Subaru, but told him I was out of there. As I walked to my car the manager Chris (threw his card away for wasting my time) and said the $1500 offer over what I was quoted at Ramsey Subaru would stand when Alex renege on the deal. Well Chris..... Alex gave me the deal he quoted me at. People... look at all the reviews and you'll see why Newton is the lowest and Ramsey Subaru is the highest. More

This was the best car buying experience I have ever had! Eric Abreu was very knowledgeable and extremely friendly! He did not pressure me at all and made my experience very positive and easy! By far the b Eric Abreu was very knowledgeable and extremely friendly! He did not pressure me at all and made my experience very positive and easy! By far the best salesman I have ever worked with! I would recommend him and this dealership to anyone! The GM Chris Adams was very nice, helpful and easy to work with! Frank Angelillo, in the finance department, really worked with me to get my payments exactly where I needed them! More

We had the pleasure of purchasing our new Forester from Eric Abreu. Without a doubt, he was the most personable and patient Sales Rep we had ever meet. It was more like meeting with a friend than a Sales C Eric Abreu. Without a doubt, he was the most personable and patient Sales Rep we had ever meet. It was more like meeting with a friend than a Sales Consultant. With Eric's help, we found the perfect vehicle for us. Eric and the entire team were great! Lois & Rich. More