Subaru World of Newton

I made an appointment and brought my car in for a four wheel alignment. The service manager estimated it would take about 1.5 hours to complete. When 1.5 hours rolled around the service manager called me wheel alignment. The service manager estimated it would take about 1.5 hours to complete. When 1.5 hours rolled around the service manager called me over and informed me that my car could not be aligned. When he brought me out to the shop I expected to be shown a cracked frame or something along those lines but he pointed at the nuts and stated that the tech could not loosen them. He stated that if I could loosen the nuts for them then they would align the car when I brought it back. Additionally, the service manager gave me an estimated invoice for $255 worth of parts that "needed" to be replaced that were unrelated to the alignment. These parts included components of the rear drum brakes which could not have been checked as the rear wheels were not removed. I have waited on hold with Subaru Corporate for several hours and sent multiple complaints to Subaru Corporate about this event with no responses to date. I was contacted by the dealer as a result of this review and they stated that they were sorry and that a poor choice was made although it may not have been intentional. I ended up bringing the car to a shop down the street and they had no problem loosening the nuts or aligning the car. More