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Subaru World of Newton
Newton, NJ
415 Reviews
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415 Reviews of Subaru World of Newton
February 20, 2015
Great customer service My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every questi My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every question I asked him about the car I was interested in. More
by Hector_7
Employees Worked With
Michael Fernandez
February 14, 2015
Go to another Dealership My experience with this dealership was very disappointing from beginning to end. When the salesman took me on the test drive, he explained the basi My experience with this dealership was very disappointing from beginning to end. When the salesman took me on the test drive, he explained the basics of the car and then during the drive he proceeded to look at his Iphone the entire time. Unless I asked a question, there was no dialog about other features of the car. He did not ask me any questions: Why I chose a Subaru, how I happened to come to that dealership, what I was looking for in my next car., etc. He did not appear very interest in the customer or even selling a car. I did like the car and then put down a deposit. I did not hear from the salesman until 3 weeks later. As a courtesy, I would have expected a call or e-mail the next day thanking me for my business. When the car was available on a Thursday, the salesman called me to see if I could pick it up that evening. I live an hour from the dealership (which he knew) and was not available until Saturday. At the time of the call, I asked him if I needed to bring anything when I picked up the car since I was also trading in a car. He said if there was, he would let me know. I did not hear from him until Saturday, an hour and before I was to pick up the car. He called and requested my social security number and another piece of information, both of which could have been obtained when I put down the deposit or anytime for a month & half while I was waiting for the car. When I picked up the car I informed the business manager of my dealings with the salesman and that I was less than impressed with him. A few days later I received a call from the salesman. He had forgotten to have me sign a certain document and he would mail it to me for my signature. When I received it, I immediately mailed it back. Six days before my temporary registration was to expire, I left a message for the salesman asking about the status of the registration. After not hearing from him for 3 days, I called the business manager and spoke to him directly. He said he would look into the matter. After, not hearing from him for 2 days, I left a message for both of them the day the registration expired. At 1 PM the salesman called and indicated that because there was a delay with the unsigned document, the registration was delayed. I told him I still wanted to speak to the business manager. When the business manager called me, I asked him about the delay. He did not know why it happened. I asked if the unsigned document was the problem. He said no. He had processed many registrations without that document available at the time of submission. I then left a message for the general manager since I still did not know why the registration was not available and apparently no one else did either. After not hearing from the general manager on a timely basis, I sent an e-mail to the business manager asking how I might get in touch with the dealerships’ owner. It was only under the threat of “going to the boss” did the general manager call me back. He apologized for everything. However, I told him I would still like to know when I was to receive the registration and why it was delayed. Five days after the temporary registration expired, I received the permanent one. However, I did not receive a “certificate of title.” I contacted the business manager who said they would send it to me when it was received. I still do not have it. Also, the general manager never called me regarding the reason for the registration delay. This dealership needs training from top to bottom on customer service and customer relations. In addition, it needs to establish written procedures and checklists for information and documents to be signed to finalize a purchase. Based on my experience, I almost felt like this was the first time this dealership ever sold a car. I am sure there are more competent dealerships in the area. PS. I love the car. More
by Dissatified Customer
Employees Worked With
Anthony Emerick
December 30, 2014
Great experience.. I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car because we needed something a little larger and the whole experience from walking in the door to test-driving, pricing and signing was exceptional. Mauro was our sales person and I appreciated that he was relaxed during the test drive and answered any questions I had without me feeling like I was the recipient of a pushy sales pitch. The general manager, Rod, introduced himself and made sure everything was going smoothly.. Overall, any Subaru rep that we came in contact with throughout the experience was professional, friendly and knowledgeable. From the beginning to end of the car-buying process, I am a satisfied customer and walked out the door that same night with a brand new awesome Subaru. I would recommend this dealership to my friends/family and have done so in the past. Aside from my new purchase, I am also a repeat customer to the service department and am always happy with the service I receive, reasonable wait times, comfortable waiting area with coffee, etc. The reps at the counter are always friendly and take care of you quickly. Great experience all around! More
by NJGirl
Employees Worked With
Mauro
December 27, 2014
A Civilized Experience Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an eas Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an easy decision to purchase a 2015 Subaru Legacy, and an even easier decision to go back to Subaru World of Newton. Both times we had excellent experiences purchasing a new car. The prices are fair, and the experience is civilized. There's no pressure, and you don't have to be on your guard. Rod, Glenn, Pedro, and Anthony helped us find a car quickly that we wanted, negotiated a fair deal, and helped us resolved some financial issues so that the car could be purchased quickly. Also, I can tell you from experience the service department is friendly, knowledgeable, and helpful. Dave and Pat will take good care of you and your Subaru. More
by Michael
Employees Worked With
Anthony
December 04, 2014
Amazing experience Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a reasonable price for the vehicle and my payments!! More
by Mercedesk101713
Employees Worked With
Jason Postel and Kevin
November 29, 2014
Would not honor True Car Price Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etch Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etching and $450 for NJ paperwork which is only $75 in NY. More
by akalter001
Employees Worked With
Kaitlyn
November 24, 2014
SUCKS!!!!!!!!!!!!!! Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I made attempts to contact both of you on five occasions. I left Mr. Rodriguez three voice messages this week that went unanswered. I can only guess these got lost from the delete key. I am appalled! You say that your customer come first. I left two messages for Mr. Sawyer that also went unanswered. It was not until today, October 31, 2014, that I told your receptionist that I need to speak with one of you. Then I finally got Mr. Sawyer. I informed you Mr. Sawyer, that you deliver a message to Mr. Rodriguez. I expected a call back no later than 12 PM today. Again I guess that message was deleted also. I informed you that I will take the next step. This step is, contacting the NJ Department of Affairs, the NJ Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, and Subaru Corporate Headquarters. Since you feel that the customer is only important at the TIME of the sale, and not AFTER, I am disgusted and appalled at your handling of problems. Being a military vetersn of ten years of active duty, I feel like I was taken advantage of. I was an aircraft mechanic of ten years, and I know how to work on a car. I was responsible for multi-million dollar aircraft. If I did not maintain them I could have killed a person. It appears to me that your dealersip only deals with making a buck and covering up MISTAKES! First. I found the car on NJ.com, and then I found it on your dealer website. In both places it stated that the mileage was 43500. Upon getting pictures from you, the dealership, it said 49500 miles. WOW a 4000 mile difference. Guess the workers there had a good time JOY RIDING! Well I over looked that as you have a disclaimer on your site. When I brought that to your attention, it was like, “SO??” Then you embarrassed me by saying 500 dollars for a trade on my 2003 VW. That was a SLAP in my face. I said NO I want 1500. Then you said the best you could do is 800. Again, SLAP!!!!!!!!!!! I get the car home and started to clean it the way I like a car cleaned and I discovered that the car had been painted in different areas. The roof is full of pit marks in the clear coat and two areas of rust on the roof. I discovered that the hood was painted, the rear bumper painted and damage to the rear bumper that was attempted to be repaired. I brought the car to your show room on October 20, 2014 and met with Mr. Foley and Pat. Pat took my information and the key. Well as I was outside I noticed the car was just sitting in the garage. Never on a lift, no mechanic around it, was it there collecting dust? Well Pat comes out to explain that the brake pads and rotors are within specification. He shows me a plastic tool that was colored green, yellow red orange. This is Subaru’s Wear Gauge for brakes. Well I know that I use a caliper to get an exact reading. I was floored by Pat's explanation. Well Mr. Foley was too busy trying to tape a box to go out FedEx. No approval needed! Pat told me that they would “Resurface” the brakes. Well in my day and present day, any GOOD mechanic mind, you NEVER resurface the brakes. You always change pads and rotors all new! Resurfacing can thin the rotors and any imperfection in the metal can cause cracks and lead to a failure of the disk or pads. Having lived in Germany for three years and understanding how they take care of the cars, I have never had rotors resurfaced in 35 years. Always new, every time. This is what I expected to hear. Just shows how lazy Mr. Foley is with his mechanics! I left your showroom and proceeded to a body shop. Not the shop that you took my car to called “Hampton Body Works” they are located a short distance down the road from you. No, I took it to an undisclosed shop I know and asked for a professional opinion. They confirmed to me that the car had been painted and confirmed the rust on and in the roof. He also pointed out the debris that was painted into the hood of my car. He said that the paint job was a “Crappy” job! Well I tried to call, Mr. Rodriguez on October 24, No answer. I called again on Monday October 27, October 29, October 30 and left detailed messages that got deleted because you did not want to talk to me. I left a message for Mr. Sawyer on October 29 and 30th asking to have my paper work mailed to me, and so I can discuss the issues with my car I called the receptionist on the 30th and asked to have it mailed to me and was told that it had to be approved. I then finally spoke with Mr. Sawyer after a 2 min hold, and he talked like I was a ghost. Then he had to go back in the memory to remember. I informed him of the calls all week and told him to deliver a message to Mr. Rodriguez, Call me about the damages to my car. I expected a call no later than 12PM October 31, 2014. On Saturday November 8, 2014 I went to your dealership. I spoke with you George, and I asked for answers to my concerns. You told me that you would address these concerns on Monday November 10, 2014. I told you that I would like answers by close of business November 14, 2014. You told me that you would have an answer that Monday. Before I went to your dealership, I went by the body shop that does work for you. Hampton Body works. I asked them about work that was done on my car, and the manager there said, “I do not want to get involved.” To me it sounds like a cover up. This is very disconcerting. Well since I never received a call back, or any kind of acknowledgment, I am forced to take the next step. I informed you during or talk that if I did not get an answer, I would take the next step. Below you will see who this letter will be sent to via USPS mail. I am going to get information as to what the NJ Lemon law is and the guidelines. I feel that this car is a possible flood victim. I know that the car was painted as there is a lot of evidence of this. I know that there was unreported damage which is evident. I feel I was taken by you, your dealership, sales person, and sales manager. I have given you ample time to respond. Since you refuse to respond to me, I am notifying the parties as I indicated. Mr. Rodriguez. I am beyond words on how you can say that you have these specialties. Specialties: High Line Automotive Management Finance and Insurance Management Automotive Service Management New and Used Car Sales Lemon Law Arbitration Warranty Compliance and Administration Human Resource Management What gets me is the automotive service management. Mr. Sawyer, I really thought you were a good sales man. Kind of like going out on the edge a ROCK for your customer. I guess that is just a picture that is photo shopped! George, I got the cold shoulder from you. From someone that is the General manager, you should know something about car mechanics. I am surprised that Subaru training does not include this as a requirement to be a manager. We will see what the Government comes back with and my claims. Sincerely, Edward Kesseler The following addresses will be receiving this letter by registered mail and Email: Federal Trade Commission Headquarters: 600 Pennsylvania Avenue, NW Washington, DC 20580 Division of Consumer Affairs P.O. Box 45025 Newark, New Jersey 07101 NJ BBB 1262 Whitehorse-Hamilton Square Rd, Building A, Suite 202 Hamilton, NJ 08690 Michael McHale Subaru of America, Inc. ATTN Tomomi Nakamura Michael McHale Dan Vespertino Director-Service Technical at Subaru of America, Inc. 2235 Route 70 West Cherry Hill, NJ 08002 More
by a10a9204
September 11, 2014
Great deal done quick by Kurt McClean Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman and made the process smoothly as well as the finance dept. More
by Outlawking
Employees Worked With
Kurt McClean
September 08, 2014
David Denavente is an "awesome" Service Consultant. I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go ther I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go there they go above and beyond to help you out. As long as I have my Subaru I will get my service done there. More
by piggy1271
Employees Worked With
David Benavente
August 27, 2014
David Benavente is an exceptional Service Consultant I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechani I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechanics at Subaru World. They really try to get at at the bottom of any type of mechanical problem you may have even if it is a little complicated and intermittent. I also found that they do not recommend any unnecessary work even if you think that you need a repair that you do not need. There good work saved me from having to buy a new vehicle.. I have a 2004 Subaru Forester that has always been serviced at this shop and with service like this it will still be on the road for a long time. More
by lucybrandy
Employees Worked With
David Benavente
