Subaru World of Newton

Outstanding experience Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience facilitated by very nice people. More

Drive right past this place and go anywhere else! It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forc It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) . They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager (Eric) who works for the only dealership with STELLAR CARE as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings More

Pleasurable experience during a not so pleasurable time This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days b This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days before. Although I wasn't shopping for a Subaru, I found exactly what I was looking for in a used Honda here and these guys made it all worth while. I had some of the top management stay WAY passed closing time on a Saturday to help me get back on the road and they were still honest, friendly and accommodating. I'd work again with Rod Rodriguez, Anthony Emerick and Jason Postel to get me into the car I need. I almost can't wait to be in the market for another car so I can visit these guys again! Oh, and thanks for the pizza, guys! More

Love my new subaru Crosstrek Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and m Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and made the car buying process very smooth and painless. There was no pressure to mark up the sale and close it. He was honest and worked hard to get me into a brand new compact SUV loaded with the features I wanted for a great price. More

Great customer service My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every questi My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every question I asked him about the car I was interested in. More

Go to another Dealership My experience with this dealership was very disappointing from beginning to end. When the salesman took me on the test drive, he explained the basi My experience with this dealership was very disappointing from beginning to end. When the salesman took me on the test drive, he explained the basics of the car and then during the drive he proceeded to look at his Iphone the entire time. Unless I asked a question, there was no dialog about other features of the car. He did not ask me any questions: Why I chose a Subaru, how I happened to come to that dealership, what I was looking for in my next car., etc. He did not appear very interest in the customer or even selling a car. I did like the car and then put down a deposit. I did not hear from the salesman until 3 weeks later. As a courtesy, I would have expected a call or e-mail the next day thanking me for my business. When the car was available on a Thursday, the salesman called me to see if I could pick it up that evening. I live an hour from the dealership (which he knew) and was not available until Saturday. At the time of the call, I asked him if I needed to bring anything when I picked up the car since I was also trading in a car. He said if there was, he would let me know. I did not hear from him until Saturday, an hour and before I was to pick up the car. He called and requested my social security number and another piece of information, both of which could have been obtained when I put down the deposit or anytime for a month & half while I was waiting for the car. When I picked up the car I informed the business manager of my dealings with the salesman and that I was less than impressed with him. A few days later I received a call from the salesman. He had forgotten to have me sign a certain document and he would mail it to me for my signature. When I received it, I immediately mailed it back. Six days before my temporary registration was to expire, I left a message for the salesman asking about the status of the registration. After not hearing from him for 3 days, I called the business manager and spoke to him directly. He said he would look into the matter. After, not hearing from him for 2 days, I left a message for both of them the day the registration expired. At 1 PM the salesman called and indicated that because there was a delay with the unsigned document, the registration was delayed. I told him I still wanted to speak to the business manager. When the business manager called me, I asked him about the delay. He did not know why it happened. I asked if the unsigned document was the problem. He said no. He had processed many registrations without that document available at the time of submission. I then left a message for the general manager since I still did not know why the registration was not available and apparently no one else did either. After not hearing from the general manager on a timely basis, I sent an e-mail to the business manager asking how I might get in touch with the dealerships’ owner. It was only under the threat of “going to the boss” did the general manager call me back. He apologized for everything. However, I told him I would still like to know when I was to receive the registration and why it was delayed. Five days after the temporary registration expired, I received the permanent one. However, I did not receive a “certificate of title.” I contacted the business manager who said they would send it to me when it was received. I still do not have it. Also, the general manager never called me regarding the reason for the registration delay. This dealership needs training from top to bottom on customer service and customer relations. In addition, it needs to establish written procedures and checklists for information and documents to be signed to finalize a purchase. Based on my experience, I almost felt like this was the first time this dealership ever sold a car. I am sure there are more competent dealerships in the area. PS. I love the car. More

Great experience.. I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car because we needed something a little larger and the whole experience from walking in the door to test-driving, pricing and signing was exceptional. Mauro was our sales person and I appreciated that he was relaxed during the test drive and answered any questions I had without me feeling like I was the recipient of a pushy sales pitch. The general manager, Rod, introduced himself and made sure everything was going smoothly.. Overall, any Subaru rep that we came in contact with throughout the experience was professional, friendly and knowledgeable. From the beginning to end of the car-buying process, I am a satisfied customer and walked out the door that same night with a brand new awesome Subaru. I would recommend this dealership to my friends/family and have done so in the past. Aside from my new purchase, I am also a repeat customer to the service department and am always happy with the service I receive, reasonable wait times, comfortable waiting area with coffee, etc. The reps at the counter are always friendly and take care of you quickly. Great experience all around! More

A Civilized Experience Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an eas Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an easy decision to purchase a 2015 Subaru Legacy, and an even easier decision to go back to Subaru World of Newton. Both times we had excellent experiences purchasing a new car. The prices are fair, and the experience is civilized. There's no pressure, and you don't have to be on your guard. Rod, Glenn, Pedro, and Anthony helped us find a car quickly that we wanted, negotiated a fair deal, and helped us resolved some financial issues so that the car could be purchased quickly. Also, I can tell you from experience the service department is friendly, knowledgeable, and helpful. Dave and Pat will take good care of you and your Subaru. More

Amazing experience Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a reasonable price for the vehicle and my payments!! More

Would not honor True Car Price Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etch Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etching and $450 for NJ paperwork which is only $75 in NY. More