Subaru World of Newton

Need a Lesson in customer service Took my legacy in for service,one was coolant change, looking into overflow tank it was the same way when i brought it in. Went back the next day to Took my legacy in for service,one was coolant change, looking into overflow tank it was the same way when i brought it in. Went back the next day to question the service was met with the service tech who took the attitude of who was i to question his work. Well after several minutes of heated discussion we got the car on the lift and went thru all the work i had done. 1100 dollars worth! This persons attitude towards a CUSTOMER should not be tolerated by any company who deals in customer service!!! More

My first car buying experience This was my first car buying experience and I asked a lot of questions and test drove a lot of cars for two months before deciding on what I wanted. This was my first car buying experience and I asked a lot of questions and test drove a lot of cars for two months before deciding on what I wanted. Mike answered ALL my question as well as my parents questions without hesitation and for those tough questions he couldn't answer he found the person who could. He even text me answers to questions I had after I left the dealership! He added that personal touch that always makes that atmosphere more friendly. He went above & beyond what I expected a salesman would do as well as "Make that Deal "happen so I can afford that dream SUV in my price range. More

Waste Of Money/ DO NOT BRING YOUR CAR HERE My name is Vadim Shpolyansky and I am writing this to inform you fellow Subaru owners to stay away from Subaru of Newton in Newton, Nj. If you care My name is Vadim Shpolyansky and I am writing this to inform you fellow Subaru owners to stay away from Subaru of Newton in Newton, Nj. If you care about your car, honest, and money then this story impacts you and your daily life. Let me start from the beginning, I was sold my car three years ago, excited about owning a Subaru because I have a family and safety is very important to me. Thinking things were great, I quickly learned they were not. I had minor issues with this car, but I over looked it because things happen and sometimes luck doesn't follow us. However because of recent circumstances, I feel I should be warning Subaru owners against this dealership. I went into Subaru to do some routine maintenance on my 2013 Subaru Outback; well this routine maintenance cost me around a $1,000. Fine I thought, I’ll pay, better to be safe. However, after a few days of having my car, I notice a weird noise coming from my car. I am a very thorough man. I pay attention to every little detail, especially after dropping $1,000 not even a week ago. Once again, I find myself at the Subaru dealership in Newton. This time they tell me it’s a wheel bearing which costed me $550. Fine, another payment I paid. For three years I went to this dealership. When they said to fix something I did it right away, no hesitations. I only went to them for three years because I trusted them. Clearly that was my mistake. Not even ONE month later and 4,000 miles later, I am getting my tires rotated at the local tire shop and the mechanic lets me know that my rubber boot was cut and grease was leaking out. I couldn't believe it. It was only one month since my car was in the dealership and now I had to bring it back? Ok fine. I called the manager and he said “If you brought it back two days later, I would say it was our fault. However it’s been one month and 4,000.” Why should I check my car after spending 1,500 dollars?! EXCUSE ME. When they installed the hub, they accidentally cut the boot. No one told me about it, and there’s no way to find that out unless you physically get out of the car. There’s no noise, no leaking. The only way to find out is to lift the car. How did this dealership expect me to do this? That is NOT my duty. Before they gave my car back, they should have checked EVERYTHING. That is NOT my job. It is THEIRS. This cost me another $580. Now it’s not even about the money at this point. It’s the pure disrespect. Also, to have grease leaking like that is EXTREMELY DANGEROUS. I commute every day about a hour and 30 minutes. God forbid the grease leaked into my brakes and I couldn't stop. Who would support my family. It’s a xxxx shame that I trusted this Subaru of Newton dealership and they completely screwed me over. If you care about your life, money, and time: DO NOT BRING YOUR CAR HERE. They lie and do not take responsibility for their own actions. It’s a shame. Subaru is such a great company and this dealership is the complete opposite. I will NEVER bring my car here again and I strongly suggest that you don’t either. More

Super easy process buying my Forester Such an incredible experience a Subaru sells itself but Subaru World of Newton made the process so easy. They found the Forester I wanted and my car Such an incredible experience a Subaru sells itself but Subaru World of Newton made the process so easy. They found the Forester I wanted and my car was delivered to me very quickly. Very helpful staff and really liked the way I was treated. More

Professional, Fair and Responsive to Customer Needs The entire sales team at Subaru World of Newton was excellent beginning with Sean the Salesman, Chris the General Manager, and Anthony the Business Ma The entire sales team at Subaru World of Newton was excellent beginning with Sean the Salesman, Chris the General Manager, and Anthony the Business Manager. They were all fair, honest and professional throughout the entire sales process. We received a low pressure and fair price and met all our requests on a timely, cordial and patient way. We were very pleased with the entire purchasing experience More

Customer Service Customer service is their #1 priority they will tell you. Before the sale. Afterwards its a different story. I purchased a CERTIFIED pre-owned subar Customer service is their #1 priority they will tell you. Before the sale. Afterwards its a different story. I purchased a CERTIFIED pre-owned subaru at this dealership. After a year and a half and several attempts to fix the car..it was clear it was never going to be right. They wanted to give me half of the purchase price on a trade..because it had issues and they would have to send it to auction and they didn't want to take a loss!!! How about me?? Feel like I got taken and they really don't care. More

Service Department is amazing. I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appo I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appointment to ask about 3 lights on my dash board. They took my car right in and it was done in less than s half hour. It was a valve under warranty. No charge. Their hours are great. I can always get an appointment for the day I need. Highly recommend the Service the Department. More

Multiple People - Good Experience My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semi My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semiz. We knew there were two cars on the lot that met our needs (<30k miles Subaru Outback, manual transmission), and she was prompt to get us in the car for an evaluation. When we got closer to a buying decision, she interfaced between us and Dennis McGuire. At the point in the process where we negotiated the price, Dennis came out and we discuss our expectations and their flexibility. Dennis was very honest and forthcoming; while negotiations are never the most enjoyable car-buying step, it was one of the best experiences I've had to date. Dennis stood out as a straight-shooter and I would work with him again in the future. After we agreed on a deal, we worked with Mathew DiPietro who finalized the paperwork and signed off on the deal. He was very easy to work with and it topped off the rest of our experience at Subaru World. In all, Subaru World provided a great experience. They put up with my wife and I bringing a 1 month old along for the entire experience. Now 3 months later, our plates arrived on time (usually a delay caused by Harrisburg, PA). However, my wife did need to call Subaru World to organize the last steps. The car is running great, and was as advertised. Pros: +Helpful and prompt staff +Good selection +No surprises Cons: -Far from our home -We had to call to organize the registration/license plate delivery More

Wonderful dealership I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went t I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went to another lot to pick up a car for me to test drive so I could compare vehicles. More

good experience I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live. More