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Subaru World of Newton
Newton, NJ
389 Reviews
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389 Reviews of Subaru World of Newton
November 24, 2014
SUCKS!!!!!!!!!!!!!! Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I made attempts to contact both of you on five occasions. I left Mr. Rodriguez three voice messages this week that went unanswered. I can only guess these got lost from the delete key. I am appalled! You say that your customer come first. I left two messages for Mr. Sawyer that also went unanswered. It was not until today, October 31, 2014, that I told your receptionist that I need to speak with one of you. Then I finally got Mr. Sawyer. I informed you Mr. Sawyer, that you deliver a message to Mr. Rodriguez. I expected a call back no later than 12 PM today. Again I guess that message was deleted also. I informed you that I will take the next step. This step is, contacting the NJ Department of Affairs, the NJ Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, and Subaru Corporate Headquarters. Since you feel that the customer is only important at the TIME of the sale, and not AFTER, I am disgusted and appalled at your handling of problems. Being a military vetersn of ten years of active duty, I feel like I was taken advantage of. I was an aircraft mechanic of ten years, and I know how to work on a car. I was responsible for multi-million dollar aircraft. If I did not maintain them I could have killed a person. It appears to me that your dealersip only deals with making a buck and covering up MISTAKES! First. I found the car on NJ.com, and then I found it on your dealer website. In both places it stated that the mileage was 43500. Upon getting pictures from you, the dealership, it said 49500 miles. WOW a 4000 mile difference. Guess the workers there had a good time JOY RIDING! Well I over looked that as you have a disclaimer on your site. When I brought that to your attention, it was like, “SO??” Then you embarrassed me by saying 500 dollars for a trade on my 2003 VW. That was a SLAP in my face. I said NO I want 1500. Then you said the best you could do is 800. Again, SLAP!!!!!!!!!!! I get the car home and started to clean it the way I like a car cleaned and I discovered that the car had been painted in different areas. The roof is full of pit marks in the clear coat and two areas of rust on the roof. I discovered that the hood was painted, the rear bumper painted and damage to the rear bumper that was attempted to be repaired. I brought the car to your show room on October 20, 2014 and met with Mr. Foley and Pat. Pat took my information and the key. Well as I was outside I noticed the car was just sitting in the garage. Never on a lift, no mechanic around it, was it there collecting dust? Well Pat comes out to explain that the brake pads and rotors are within specification. He shows me a plastic tool that was colored green, yellow red orange. This is Subaru’s Wear Gauge for brakes. Well I know that I use a caliper to get an exact reading. I was floored by Pat's explanation. Well Mr. Foley was too busy trying to tape a box to go out FedEx. No approval needed! Pat told me that they would “Resurface” the brakes. Well in my day and present day, any GOOD mechanic mind, you NEVER resurface the brakes. You always change pads and rotors all new! Resurfacing can thin the rotors and any imperfection in the metal can cause cracks and lead to a failure of the disk or pads. Having lived in Germany for three years and understanding how they take care of the cars, I have never had rotors resurfaced in 35 years. Always new, every time. This is what I expected to hear. Just shows how lazy Mr. Foley is with his mechanics! I left your showroom and proceeded to a body shop. Not the shop that you took my car to called “Hampton Body Works” they are located a short distance down the road from you. No, I took it to an undisclosed shop I know and asked for a professional opinion. They confirmed to me that the car had been painted and confirmed the rust on and in the roof. He also pointed out the debris that was painted into the hood of my car. He said that the paint job was a “Crappy” job! Well I tried to call, Mr. Rodriguez on October 24, No answer. I called again on Monday October 27, October 29, October 30 and left detailed messages that got deleted because you did not want to talk to me. I left a message for Mr. Sawyer on October 29 and 30th asking to have my paper work mailed to me, and so I can discuss the issues with my car I called the receptionist on the 30th and asked to have it mailed to me and was told that it had to be approved. I then finally spoke with Mr. Sawyer after a 2 min hold, and he talked like I was a ghost. Then he had to go back in the memory to remember. I informed him of the calls all week and told him to deliver a message to Mr. Rodriguez, Call me about the damages to my car. I expected a call no later than 12PM October 31, 2014. On Saturday November 8, 2014 I went to your dealership. I spoke with you George, and I asked for answers to my concerns. You told me that you would address these concerns on Monday November 10, 2014. I told you that I would like answers by close of business November 14, 2014. You told me that you would have an answer that Monday. Before I went to your dealership, I went by the body shop that does work for you. Hampton Body works. I asked them about work that was done on my car, and the manager there said, “I do not want to get involved.” To me it sounds like a cover up. This is very disconcerting. Well since I never received a call back, or any kind of acknowledgment, I am forced to take the next step. I informed you during or talk that if I did not get an answer, I would take the next step. Below you will see who this letter will be sent to via USPS mail. I am going to get information as to what the NJ Lemon law is and the guidelines. I feel that this car is a possible flood victim. I know that the car was painted as there is a lot of evidence of this. I know that there was unreported damage which is evident. I feel I was taken by you, your dealership, sales person, and sales manager. I have given you ample time to respond. Since you refuse to respond to me, I am notifying the parties as I indicated. Mr. Rodriguez. I am beyond words on how you can say that you have these specialties. Specialties: High Line Automotive Management Finance and Insurance Management Automotive Service Management New and Used Car Sales Lemon Law Arbitration Warranty Compliance and Administration Human Resource Management What gets me is the automotive service management. Mr. Sawyer, I really thought you were a good sales man. Kind of like going out on the edge a ROCK for your customer. I guess that is just a picture that is photo shopped! George, I got the cold shoulder from you. From someone that is the General manager, you should know something about car mechanics. I am surprised that Subaru training does not include this as a requirement to be a manager. We will see what the Government comes back with and my claims. Sincerely, Edward Kesseler The following addresses will be receiving this letter by registered mail and Email: Federal Trade Commission Headquarters: 600 Pennsylvania Avenue, NW Washington, DC 20580 Division of Consumer Affairs P.O. Box 45025 Newark, New Jersey 07101 NJ BBB 1262 Whitehorse-Hamilton Square Rd, Building A, Suite 202 Hamilton, NJ 08690 Michael McHale Subaru of America, Inc. ATTN Tomomi Nakamura Michael McHale Dan Vespertino Director-Service Technical at Subaru of America, Inc. 2235 Route 70 West Cherry Hill, NJ 08002 More
by a10a9204
September 11, 2014
Great deal done quick by Kurt McClean Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman and made the process smoothly as well as the finance dept. More
by Outlawking
Employees Worked With
Kurt McClean
September 08, 2014
David Denavente is an "awesome" Service Consultant. I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go ther I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go there they go above and beyond to help you out. As long as I have my Subaru I will get my service done there. More
by piggy1271
Employees Worked With
David Benavente
August 27, 2014
David Benavente is an exceptional Service Consultant I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechani I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechanics at Subaru World. They really try to get at at the bottom of any type of mechanical problem you may have even if it is a little complicated and intermittent. I also found that they do not recommend any unnecessary work even if you think that you need a repair that you do not need. There good work saved me from having to buy a new vehicle.. I have a 2004 Subaru Forester that has always been serviced at this shop and with service like this it will still be on the road for a long time. More
by lucybrandy
Employees Worked With
David Benavente
August 25, 2014
very happy just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. woul just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. would gladly go back there to buy my next subaru. More
by hlevinson
August 21, 2014
Bait and nothing I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the pro I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the professionals (Subaru Service Center) to have the assessment and work done right. I spoke to a Mr. Foley on the phone - who invited me to bring my car in for a complimentary multi-point inspection. I thought that was a very nice service option - so I used my lunch hour to drive over. What a waste of time. Mr. Foley was not there - so a David Benavente 'helped' me. David was rude and condesending - he made it quite clear I was wasting his valuable time. He answered my questions with "I don't know" .. after the assessment was performed - he said - 'here you go' and handed me a paper - no suggestions - no estimated pricing - no priority or mention of it something was perhaps a danger and needed immediate attention. The list included "check engine light" - did they think I did not know that? no code - so suggestion - no suggested repair - they did not check the code? What was the point of going there? When I looked at the paper and said "Well how much would these repairs cost".. again I got a condesending tone from Mr Benavente who began to rattle off a few prices ... this would be this, that would be about that.. and clearly he did not wish to waste his time helping me - I finally stated "you know what, you have been rude from the moment I walked here - I think you have wasted enough of my time" and I left. I don't even know if it needs a tune up? It loses about a quart of oil a month - so they recommended a $2000 head gasket change for a car that is 15 years old? really?? (of course he did not explain if there was a reason behind that suggestion...) I went in there expecting to schedule $1000 worth of maintenance - but I will find somewhere else to go... More
by khawke
Employees Worked With
David Benavente
August 10, 2014
Second Subaru purchase - so helpful! This is my second time buying a Subaru Forrester and after being mislead by two different dealerships my husband and I traveled out to Newton to see i This is my second time buying a Subaru Forrester and after being mislead by two different dealerships my husband and I traveled out to Newton to see if we could find me a car. We were thrilled when we walked in and spotted Rod, who helped me purchase my first Subaru. Rod gave us a fair price right off the bat - no haggling, no trouble - and found me the car I wanted in the color I wanted (something two other dealers were unable to do at my price point). Rod was so incredibly helpful. My car even arrived sooner than he originally expected. I couldn't be happier! More
by cgenerelli
Employees Worked With
Rod Rodriguez
June 04, 2014
they did really seem interested in wanting to do business my initial contact was with Catherine Uttal at Subaru of Newton. In April 2014 I was looking for a 2014 Subaru XV Crosstrek with a moonroof. I was in my initial contact was with Catherine Uttal at Subaru of Newton. In April 2014 I was looking for a 2014 Subaru XV Crosstrek with a moonroof. I was in formed that they did not have any in stock with a moonroof. I was offered severl anon-moonroof cars, but that was not what I wanted. I was then contacted by Chris Falvey at the dealership with the same story, no moonroof cars were available. A few weeks later I got an email from the Sales Manager Rod Rodriguez. He promised that they were getting in a shipment of cars some that had moonroofs. He said they would be in by the end of the month. It is now June 2014 and they still have not informed me of any moonroof cars in stock. So I went to another dealer and purchased the car, it seems Subaru of Newton was just not interested in my business. More
by harrislevinson
Employees Worked With
Rod Rodriguez
April 16, 2014
Mislead regarding deposit I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys for it. On the second visit, we were told that car had sold (although days later, it was still there). We still gave them the benefit of the doubt and wanted to test drive another used Subaru. It was late and we decided to come back the next day during the daylight for the test drive. It was suggested by the sales person that we leave a deposit. I left a check for $100.00, with the understanding that my check would be returned to me if we did not buy the car. Alternatively, it would be used toward the purchase if we did buy it. An offer was made for the trade in value of our current vehicle, and a negotiated price was offered for the car they had on the lot. We decided not to take the offer and called the following day. We spoke to the manager and said we would be in one day later to pick up our check, and he said that would be fine. Upon arriving at the dealership, we were told our check had been cashed and they would have to request a check be sent to us from the corporate office, We were also told it would take 10-14 days for us to get the check in the mail. Our check was written to them on March 27, 2014, and cashed through our account on March 31. It is now April 16 and we still have no check. Multiple calls have been placed with the dealership, always prompting promises of a call back with a time frame, which never happens. I feel I have been patient enough with this dealership, and so have written this review. I was hoping this experience was going to be different from past dealer experiences (non-Subaru dealers), but I was sadly mistaken. Very disappointed. More
by mammapat
March 29, 2014
Go to Ramsey subaru Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushi Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushin. I was then contacted Caitlin B and was told that her dealership would beat any price up to $500 We negotiated that I would come in and sign for $500 off toll, $1000 for a trade in and remote start. She informed me to have proof of the quote from Ramsey Subaru, which I emailed her. It was a deal we agree to and I went in to sign the papers. When I got to Newton World of Subaru I met Caitlin and she had Sales Representative Roger Homer start the paper work. When Roger came back from the manager, the price was $1500 more then agree too. Roger tried to twist the quote from Ramsey Subaru, but told him I was out of there. As I walked to my car the manager Chris (threw his card away for wasting my time) and said the $1500 offer over what I was quoted at Ramsey Subaru would stand when Alex renege on the deal. Well Chris..... Alex gave me the deal he quoted me at. People... look at all the reviews and you'll see why Newton is the lowest and Ramsey Subaru is the highest. More
by jarheadkp59
Employees Worked With
Roger Homer
