Subaru World of Newton

Beware of ordering a car through this dealership. I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call f I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call from a salesman telling me that my car was built and being delivered. I then found out that he called me by mistake, and that my car had not even started to be built yet. Weeks go by and I called to see how the progress was, I was told that the car was built and that it'll be in soon. On 10/19/15, approximately 14 weeks since I ordered my car, I was told my vehicle came in. I was told my trade in vehicle's value depreciated $1,000 because the 2016's of that vehicle are out now. I could not understand how this was my fault? They could not help me understand this either. Apparently, when they give you a value on your car, in writing, they like to then give you less when your new car arrives. It's funny because if the WRX I ordered came in the time that they told me it would, there would not have been an issue with the pricing. This is the best part: I was told by my salesman that they would meet me halfway, and only depreciate the vehicle by $500. I asked to speak to Eric, the man who originally told me my trade in value 14 weeks ago. Eric told me they can't go anymore than $500 less than what they told originally told me. I said fine I'll go for it (only because of how much I wanted this WRX). The Finance Manager then comes over and offers me the trade in of $1,000 under what they originally told me! I was confused as my salesman and the sale manager said they'd meet me halfway? Weird, I know! I asked Eric "I thought you just told me you'd meet me halfway?" and he was lost for words. It's pretty funny how these guys are. Its sad that I put my trust in this dealership just to get scammed in the end. I love the car, it's all I could ask for. I couldn't wait to write a review on how happy I was with this dealer and vehicle when I picked it up, but things changed when they couldn't keep their word on a value I have in writing. If you are ordering a car, do not buy from this dealership. The vehicle will take twice as long as they say, and they won't consider following common customer service by keeping their word on the value of the car you are trading in. More

Service scammers Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair More

Expectations were exceeded by miles I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of Newton last month. Everyone I spoke to was kind and always answered questions with a smile. The employees here enjoy what they do and it shows in the way they treat their customers. It threw me off at first since i've never been to a friendly dealership in the past. Ryan Forbeck was my Sales Associate and was extremely knowledgable on his product. He treats his customers with respect and delivers his knowledge in an understandable and exciting fashion. I went to 4 other dealerships and he won my business because he deserved it on many levels. From my first call to ask about the car to picking it up, I was never left in the dark and he was excellent at following up. If you value good service and want to know everything about the vehicle that you are purchasing, then Ryan is your guy. More

Happy/Proud owner of a 2016 STI I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discoun I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discount to give them a good review. Personally, I believe those that have had a negative experience at Subaru World of Newton probably deserved the service they received and/or are completley unreasonable human beings. If you're a reasonable and creditworthy customer, then you'll have a great experience at Subaru World of Newton. Also, for all of you reading this review, happy customers don't typically leave reviews. With that said, don't let a few rotten apples deter you from visiting this dealership. Anyway... I've had my fair share of experiences with shady dealerships. I can honestly say that the employees at Subaru World of Newton are honest and reasonable individuals. Whether it was getting my WRX serviced at their dealership or my recent experience buying a STI from them, I've had nothing but pleasurable experiences at Subaru World of Newton. I ordered my STI seven and a half weeks ago. It arrived today and finalizing the paperwork was not a painful experience what so ever. The salesman and business manager I worked with were honest with me the entire time, and neither of them pressured me into anything. Going to a dealership to do anything has always been a struggle for me, but Subaru World of Newton has changed that. I look forward to servicing my car there and truly believe they have good people working in all areas of their dealership. Thank you Subaru World of Newton! Special thanks to Jason Postel. I wish I could have said thank you before you stopped working at Subaru World of Newton. More

WORST I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I di I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I did not they would not make repairs. Well as of tonight my rear brakes are medal on medal! They said my brakes were "JUST FINE" Well 25000 miles later they are SHOT NEVER buy from these people that only steal your money then claim they LOST 1500 dollars on a care deal! No they MADE their money! NEVER BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Outstanding experience Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience facilitated by very nice people. More

Drive right past this place and go anywhere else! It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forc It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) . They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager (Eric) who works for the only dealership with STELLAR CARE as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings More

Pleasurable experience during a not so pleasurable time This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days b This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days before. Although I wasn't shopping for a Subaru, I found exactly what I was looking for in a used Honda here and these guys made it all worth while. I had some of the top management stay WAY passed closing time on a Saturday to help me get back on the road and they were still honest, friendly and accommodating. I'd work again with Rod Rodriguez, Anthony Emerick and Jason Postel to get me into the car I need. I almost can't wait to be in the market for another car so I can visit these guys again! Oh, and thanks for the pizza, guys! More

Love my new subaru Crosstrek Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and m Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and made the car buying process very smooth and painless. There was no pressure to mark up the sale and close it. He was honest and worked hard to get me into a brand new compact SUV loaded with the features I wanted for a great price. More

Great customer service My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every questi My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every question I asked him about the car I was interested in. More