Subaru World of Newton

Service Department is amazing. I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appo I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appointment to ask about 3 lights on my dash board. They took my car right in and it was done in less than s half hour. It was a valve under warranty. No charge. Their hours are great. I can always get an appointment for the day I need. Highly recommend the Service the Department. More

Multiple People - Good Experience My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semi My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semiz. We knew there were two cars on the lot that met our needs (<30k miles Subaru Outback, manual transmission), and she was prompt to get us in the car for an evaluation. When we got closer to a buying decision, she interfaced between us and Dennis McGuire. At the point in the process where we negotiated the price, Dennis came out and we discuss our expectations and their flexibility. Dennis was very honest and forthcoming; while negotiations are never the most enjoyable car-buying step, it was one of the best experiences I've had to date. Dennis stood out as a straight-shooter and I would work with him again in the future. After we agreed on a deal, we worked with Mathew DiPietro who finalized the paperwork and signed off on the deal. He was very easy to work with and it topped off the rest of our experience at Subaru World. In all, Subaru World provided a great experience. They put up with my wife and I bringing a 1 month old along for the entire experience. Now 3 months later, our plates arrived on time (usually a delay caused by Harrisburg, PA). However, my wife did need to call Subaru World to organize the last steps. The car is running great, and was as advertised. Pros: +Helpful and prompt staff +Good selection +No surprises Cons: -Far from our home -We had to call to organize the registration/license plate delivery More

Wonderful dealership I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went t I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went to another lot to pick up a car for me to test drive so I could compare vehicles. More

good experience I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live. More

New Car Sale Ryan was a great and knowledgeable salesman and company should be glad to have him. As far as we are concerned he went out of his way to help us. On t Ryan was a great and knowledgeable salesman and company should be glad to have him. As far as we are concerned he went out of his way to help us. On the whole except for one sales manager remainder of staff very, very good, More

Beware of ordering a car through this dealership. I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call f I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call from a salesman telling me that my car was built and being delivered. I then found out that he called me by mistake, and that my car had not even started to be built yet. Weeks go by and I called to see how the progress was, I was told that the car was built and that it'll be in soon. On 10/19/15, approximately 14 weeks since I ordered my car, I was told my vehicle came in. I was told my trade in vehicle's value depreciated $1,000 because the 2016's of that vehicle are out now. I could not understand how this was my fault? They could not help me understand this either. Apparently, when they give you a value on your car, in writing, they like to then give you less when your new car arrives. It's funny because if the WRX I ordered came in the time that they told me it would, there would not have been an issue with the pricing. This is the best part: I was told by my salesman that they would meet me halfway, and only depreciate the vehicle by $500. I asked to speak to Eric, the man who originally told me my trade in value 14 weeks ago. Eric told me they can't go anymore than $500 less than what they told originally told me. I said fine I'll go for it (only because of how much I wanted this WRX). The Finance Manager then comes over and offers me the trade in of $1,000 under what they originally told me! I was confused as my salesman and the sale manager said they'd meet me halfway? Weird, I know! I asked Eric "I thought you just told me you'd meet me halfway?" and he was lost for words. It's pretty funny how these guys are. Its sad that I put my trust in this dealership just to get scammed in the end. I love the car, it's all I could ask for. I couldn't wait to write a review on how happy I was with this dealer and vehicle when I picked it up, but things changed when they couldn't keep their word on a value I have in writing. If you are ordering a car, do not buy from this dealership. The vehicle will take twice as long as they say, and they won't consider following common customer service by keeping their word on the value of the car you are trading in. More

Service scammers Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair More

Expectations were exceeded by miles I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of Newton last month. Everyone I spoke to was kind and always answered questions with a smile. The employees here enjoy what they do and it shows in the way they treat their customers. It threw me off at first since i've never been to a friendly dealership in the past. Ryan Forbeck was my Sales Associate and was extremely knowledgable on his product. He treats his customers with respect and delivers his knowledge in an understandable and exciting fashion. I went to 4 other dealerships and he won my business because he deserved it on many levels. From my first call to ask about the car to picking it up, I was never left in the dark and he was excellent at following up. If you value good service and want to know everything about the vehicle that you are purchasing, then Ryan is your guy. More

Happy/Proud owner of a 2016 STI I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discoun I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discount to give them a good review. Personally, I believe those that have had a negative experience at Subaru World of Newton probably deserved the service they received and/or are completley unreasonable human beings. If you're a reasonable and creditworthy customer, then you'll have a great experience at Subaru World of Newton. Also, for all of you reading this review, happy customers don't typically leave reviews. With that said, don't let a few rotten apples deter you from visiting this dealership. Anyway... I've had my fair share of experiences with shady dealerships. I can honestly say that the employees at Subaru World of Newton are honest and reasonable individuals. Whether it was getting my WRX serviced at their dealership or my recent experience buying a STI from them, I've had nothing but pleasurable experiences at Subaru World of Newton. I ordered my STI seven and a half weeks ago. It arrived today and finalizing the paperwork was not a painful experience what so ever. The salesman and business manager I worked with were honest with me the entire time, and neither of them pressured me into anything. Going to a dealership to do anything has always been a struggle for me, but Subaru World of Newton has changed that. I look forward to servicing my car there and truly believe they have good people working in all areas of their dealership. Thank you Subaru World of Newton! Special thanks to Jason Postel. I wish I could have said thank you before you stopped working at Subaru World of Newton. More

WORST I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I di I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I did not they would not make repairs. Well as of tonight my rear brakes are medal on medal! They said my brakes were "JUST FINE" Well 25000 miles later they are SHOT NEVER buy from these people that only steal your money then claim they LOST 1500 dollars on a care deal! No they MADE their money! NEVER BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More