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Subaru World of Newton
Newton, NJ
405 Reviews
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405 Reviews of Subaru World of Newton
December 28, 2018
Helpful and friendly staff Fast buying experience, accommodating facilities, pleasant staff. Made a first time buyer feel very at ease. Staff went above and beyond to make my pu Fast buying experience, accommodating facilities, pleasant staff. Made a first time buyer feel very at ease. Staff went above and beyond to make my purchase fit my needs without being pushy More
by Kmccart16
Employees Worked With
David Wilt
December 01, 2018
Rude staff, doesn't fix your vehicle Do not come to Newton Subaru. I went there to have a new tire put on since I had a flat tire. The employee who helped me wasn't nice at all. You can t Do not come to Newton Subaru. I went there to have a new tire put on since I had a flat tire. The employee who helped me wasn't nice at all. You can tell this guy hates his job, he couldn't crack a single smile and was rude the entire time. I explained to him how I have full coverage for tires, rims, etc. He said "No you don't". I kindly explained to him that I do, and I know this because it's what I've paid for and just had another tire replaced at Ramsey Subaru about a month prior. I also had all the paperwork that he requested I need over the phone when I called to see if I could come in that day (I explained then too how I have this insurance) as well as the paperwork that I had from Ramsey. The conversation went as follows: Him- no you don't, let me show you. He then showed me a paper he printed, circled something on it and again just said 'no you dont' Me- I know I do, I'm confused. Him - well it says you don't. There are other ways you could've gotten it. Me- well what do you need me to show you that I have this? Him - a document. Me - I have everything here. He then skimmed through the papers again Him - you don't. Me- what document would that be then? Him- A document that says it. Me- should I call Ramsey and ask them to transfer all my information over to you? Him - No, I don't think that'd be helpful. Me- Then what am I supposed to do? Him - I don't know. But there's nothing in front of me here that says you have coverage. Maybe it's in your car. At that point I went to my car, knowing there weren't any more documents there. Since he was completely unhelpful and uninterested, I called Ramsey Subaru instead. I explained the situation to them and they immediately had the answer. 'All they're supposed to do is call Allstate and they give them their credit card information to cover the services'. So I go back inside Me- I called Ramsey. They said you just have to call Allstate and they'll give you their credit card information. Him - Oh, I have to call them (in a completely rude and sarcastic voice). Then he angerly jotted down 'Allstate' on the paper he printed earlier. I had requested an oil change while I was there and since it was due any way. He said it'd be $65. Before I could say something he starts really talking down to me... Him- Didn't you know, there was NO WAY I could've known that you had tire coverage?? Me- I had told you and I thought you'd be able to see it in my file or in the paperwork I brought. And this is the first time I've bought a car from a dealership, so no. Him- No. There was no way I could've known! He then went on and on about it. Once he was finished I asked 'I don't know if you'll know, but does Allstate cover the oil change too?' He replied 'If Ramsey told you they'd do it for free, only Ramsey will do it for free'. So I said 'Oh ok. I'll just do the tire for today then if that's alright'. He then dramatically took his pen, crossed off the part of the paper that requested an oil change then once again in a sarcastic voice said 'yeah, we can do that'. He had me sign it. Once I did I went into my purse to get my keys for him and as I'm obviously doing that he rudely asked if I could 'just get the keys'. Once he took them he just walked away without a word. Never told me I could go sit down. He wasn't back for a while too so I eventually figured I could go find a seat but it would've been nice to know I could go wait and he didn't need anything further from me. Then when my car was all done he gave me back my keys, the paperwork and said that they were done. He never told me or showed me where they put my car afterwards so I had to go find it. Would've been nice to know. The next day was my day off so I didn't drive any where. The day after when I went to drive not too long after it said my tire pressure was low... I watched as it started around 35 psi drop down to 9 psi. Figures it was the same tire they were supposed to fix. I went to the next closest Subaru and they told me while fixing my tire that Newton broke a part in it that caused the air to leak out. Because of that not only was I put in a dangerous situation (driving on highway when the pressure left my tire), but I also had to pay out of my pocket for their mistake!! I'm absolutely appalled by how I was treated and even more for them breaking a part in my car. That was the first, and definitely the last visit to Newton Subaru. More
by Subidriver189
Employees Worked With
Daniel Richards
October 21, 2018
Exceptional Staff and Service Dealt with an efficient and friendly staff made my overall experience extremely pleasant. Very professional and good customer service, no pressure Dealt with an efficient and friendly staff made my overall experience extremely pleasant. Very professional and good customer service, no pressure to buy and when questioned about the cars I was interested gave honest and knowledgable answers. Go see Mike Fernandez, he is what any sales consultant should be! More
by bobbie
Employees Worked With
Michael Fernandez, Orlando Sanchez and Anthony Emerick
October 03, 2018
Consistent incompetence 10 years. 1st visit: left oil filter loose. Oil dripping. 2nd visit ( software recall) catlalic convertor failure within a month. 3rd visit: timing belt cha 1st visit: left oil filter loose. Oil dripping. 2nd visit ( software recall) catlalic convertor failure within a month. 3rd visit: timing belt change- left out cover bolts. 50 miles round trip. 4th visit- knew I shouldn’t have let them touch it. Made 10:00 appointment for airbag. I was told about 2 hours. Passed by around 11:00. Car didn’t move yet. Arrived around 1:15. Inquired about time. Service desk said didn’t even start yet. All would be fine if told ahead of time. Was told mechanic not available. Keep in mind I didn’t Ask for loaner based on information. The only person in this place with any sense is the guy at the parts counter. I know because I visit it often , because after 100, 000 miles, there’s plenty of problems with these things. I will never go back again, and won’t recommend it. More
by Salcom1
Employees Worked With
Service counter guy
June 08, 2018
Perfect Experience. Amazing Staff. Very friendly and knowledgeable staff. I worked with a gentleman named Kyle. He was absolutely great at his job and I recommend seeking him out for a Very friendly and knowledgeable staff. I worked with a gentleman named Kyle. He was absolutely great at his job and I recommend seeking him out for a smooth experience. I didn’t feel pressured at any point and I really feel like he worked hard to get me the deal that I wanted. Thanks Kyle!! More
by MFinocchio
Employees Worked With
Kyle
January 15, 2018
Outstanding customer service We were impressed with our experience at Subaru World of Newton. From our salesman, Michael Fernandez, to the general sales manager to the finance de We were impressed with our experience at Subaru World of Newton. From our salesman, Michael Fernandez, to the general sales manager to the finance department, they all went out of their way to make our car buying experience stress free. They were respectful of all our decisions and worked hard to make sure we were satisfied with our purchase. Got a great deal! We would definitely recommend this dealership to anyone looking for a Subaru! More
by jeff1966
Employees Worked With
Michael Fernandez, Anthony Emerick, Finance
July 30, 2017
Sales finance and service My experience with dealer ship was fantastic from sales to finance dept and service. Our sales person Matt Reed was fantastic as long as well finance My experience with dealer ship was fantastic from sales to finance dept and service. Our sales person Matt Reed was fantastic as long as well finance and sales manager went beyond to get us our new car and service department is flexible with your needs. I been to other dealerships not to mention the one down the road and they don't want to bothered with you. More
by subaru1
Employees Worked With
Matt reed in sales and finance and dealer manager
June 30, 2017
Thankful They really helped me out in terms of being able to get a new car. They were very generous with their offer for my trade in, and worked extra hard to They really helped me out in terms of being able to get a new car. They were very generous with their offer for my trade in, and worked extra hard to get me approved for a loan. I'm quite pleased to say the least. More
by DanielleD
Employees Worked With
Dillon, Dragan
June 29, 2017
Great dealer Great service and very good prices . Had some problems , but dealer worked hard to straighten out. Would recommend to friend and family. Third sabaru Great service and very good prices . Had some problems , but dealer worked hard to straighten out. Would recommend to friend and family. Third sabaru love the car More
by Philip D
Employees Worked With
Dragon
April 26, 2017
Fien until there's a problem DO NOT GO HERE! I am thoroughly disgusted with my recent experience that occurred today. Everything is fine and dandy with their service depar DO NOT GO HERE! I am thoroughly disgusted with my recent experience that occurred today. Everything is fine and dandy with their service department, until it's not. In the last few months, I have had a whole series of things go wrong with my car, none of which should have occurred on a vehicle that is only two years old, but that is not even the issue. When I brought the car in and left it for a long period of time recently, they failed to replace a burnt out fuse that is connected to the charger in the console between the driver's seat and the passenger's seat. Inconvenient, particularly as I live an hour away, but not terrible, right? But after that fuse was replaced and I drove away, I realized, as I was almost home, that the passenger window was no longer operational. When I glanced at the clock to see if the dealership was still open, I realized that the clock and temperature indicator were also not working. Next up, I discovered while driving at night, in the rain, that the entire a/c and heating system wasn't working, which was rather unnerving, as that meant that I couldn't defog the windshield on the inside, so I couldn't see where I was going. As I don't live nearby, I sent an e-mail to the service department, cc'ing the head of the service department, outlining my concerns, and saying that I needed to come back again to get these things fixed, and would like to discuss remuneration for my ongoing inconvenience at that time. A week went by with no response. So I resent the e-mail, this time cc'ing the head of the dealership. I heard back from the head of the service department who told me to bring the vehicle back, and as I was going to be within forty minutes of the dealership the next day, I did. After arriving at the dealership and putting the car in for service, I introduced myself to the head of the service department and said that I would like to speak with him after the car was fixed about possible remuneration. His response was that a.) That wasn't going to happen, and b.) "All of the fuses were in the wrong place." "If they are all in the wrong place" I said, "then your repair guys must have put them there." At which point he basically called me a liar and said that his workmen wouldn't ever have put them back that way, as 'Everything was in the wrong place.'" First of all, I don't even know where the fuses are located in my car, and second, no one else has been near the car for repairs other than the dealership. That is why I bought a two year extended warranty! The idea that i would somehow try to mislead him was so ludicrous that I was left practically speechless. Before I could pick my jaw off the floor, he walked away. I have never been so flabbergasted by a "Customer Service" person in my life. I repeat "DO NOT GO HERE!" More
by PKLucas
Employees Worked With
Bob Foley
