Back

Subaru Santa Monica

Santa Monica, CA

3.7
336 Reviews

1229 Santa Monica Blvd

Santa Monica, CA

90404

Directions

By Type

336 Reviews of Subaru Santa Monica

June 30, 2021

This was the worst experience I have ever had buying a car. Expect the sales reps to lie to your face and disappear once the car has been delivered. I have purchased a certified used Forester that had scr More

by Stefano
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Canteo
January 18, 2021

I bought a Subaru WRX on June 13th, 2020, due to Covid 19 the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll More

by Lorena De la Ossa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Park
May 27, 2020

Worst Customer Service I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get More

by bethr13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniele Avedian, James Hartzberg, Charlie Park, Danny Canteo, Craig Mulroy
February 20, 2019

Cheated This dealership lies and cheated me during my purchase. They gave me false information and are not being held accountable for what was said when signi More

by Nt423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Hartzberg
January 14, 2019

Incompetent yet again. How these folks maintain 4 stars is beyond me. The service department is always half-@$$. Read previous reviews. Maybe look at management... Ken Frake More

by green420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Frakes
Feb 03, 2019 -

Subaru Santa Monica responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to our Service Manager, Kenneth Frakes, at KennethFrakes@LAcarGUY.com when you have a chance. Thank you, and we look forward to hearing from you.

Feb 05, 2019 -

green420 responded

I've already reached out to Mr. Kenneth Frakes. Please read the full review instead of skimming. I took the time to write it and I'm sure that both you and I have busy work schedules... so no excuse on your end. Thank you kindly, M

December 06, 2018

Quick response to email inquiry & fast doc signing. Last Friday morning, November 30, 2018, I found the vehicle that I wanted on their website after browsing their new inventory. I sent them an email th More

by liveonboca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Chadwick
Dec 09, 2018 -

Subaru Santa Monica responded

Hello, thank you; we appreciate all of your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. We are always happy to help!

November 02, 2018

Did not listen to a word I said I went to this dealership trying to figure out if I wanted a Forester or Outback. I told them this specifically. I also told them I wanted new. I a More

by Gwynneth
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Johnson
Nov 22, 2018 -

Subaru Santa Monica responded

Gwynneth, we regret to hear that you had a negative experience with us. Please contact our General Manager, James Hartzberg at jameshartzberg@lacarguy.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

June 16, 2018

Most Dishonest and Incompetent Service Dept This dealership is dishonest, but I'm going to start off with the positive: It does sufficient sales volume that allows it to offer some pretty good d More

by emsfromlosangeles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
James Hartzberg
Jul 03, 2018 -

Subaru Santa Monica responded

Hello, we appreciate your honest feedback, as we are always looking for ways to improve. If you are willing, please contact our Service Manager, Kenneth Frakes, at KennethFrakes@LAcarGUY.com so we can work towards a resolution. We look forward to hearing from you and hope you have a wonderful day.

May 11, 2018

So happy with my Forester I had such a pleasant experience at Subaru of Santa Monica! I came in to get a sense of what I wanted and did a test drive with Sang Lee. He was extre More

by Taybeeann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sang Lee
May 16, 2018 -

Subaru Santa Monica responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Subaru Santa Monica! If you have any further questions, please don't hesitate to reach out! Have a wonderful day!

May 02, 2018

Subaru Outstanding Customer Attitude!! After researching cars online for over a month, we finally decided to explore a Subaru Outback. We went to Subaru Santa Monica because they were ne More

by new to subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everett Armstrong, Sales, Dwight Riley, Service, Danny Canteo
May 16, 2018 -

Subaru Santa Monica responded

We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!