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Subaru Santa Monica

Santa Monica, CA

3.8
336 Reviews

1229 Santa Monica Blvd

Santa Monica, CA

90404

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336 Reviews of Subaru Santa Monica

August 16, 2023

Kennedy in Sales, Liz in Finance and Jesus in technology at Santa Monica Subaru all made my Subaru purchase transaction a seemless pleasure. More

by jeannie.starrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kennedy , Charlie Park
July 18, 2023

Friendly environment caring staff you feel so welcomed . They made my purchase so easy . I was truly impressed . More

by yasminlaca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hartzberg, Charlie Park, Danny Canteo, Craig Mulroy
May 14, 2023

Purchased 3 cars from Subaru Santa Monica. Great dealer with low prices. Highly recommend the service they provide. More

by Kennedy Kinses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kennedy Kinses
May 02, 2023

Recently I purchased a forester. I was told there were no accidents. When I got the car home, it clearly was in some sort of accident. The car had dents repaired and the car had bee More

by lisaaossey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie Park
April 07, 2023

Santa monica subaru said they don't sell cars without the 1,995 lacar guy package paint and upholstery protection on top of the msrp. If we don't get that, they won't honor the 1,900 costco discount. We feel More

by Bitter taste in my mouth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerermie hobley
Apr 09, 2023 -

Subaru Santa Monica responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to General Manager, Joey Boktor at (310) 393-9881 and we will do our best to make this better.

March 15, 2023

Bought my Subaru in 2015 . . great service then . Have come in a few times . Always great service ... Joey ( who took care of me ) was very helpful ! I will buy my next car at S More

by bonniegoldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey , Charlie Park
Mar 18, 2023 -

Subaru Santa Monica responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2023

This dealership falsely advertised a 2019 wrx for $20k and had it falsely advertised for several days. I emailed the dealership who confirmed the price of the car and that it hadn’t sold so I stopped by. More

by Ygaines
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joey
Jan 22, 2023 -

Subaru Santa Monica responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (310) 752-0777 so we can understand your situation better in order to try and turn your experience around. Thank you, Subaru Santa Monica

October 15, 2022

Rude service, the girl helping very rude, when I got my car back it was dripping wet, I had to dry myself and then they eventually get some worker to do a 1/2 xxx job now my car has water marks , I had jus More

by Louisera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Duarte
Oct 21, 2022 -

Subaru Santa Monica responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please contact General Manager, Joey Boktor at (310) 393-9881 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Oct 21, 2022 -

Louisera responded

I did speak to you all, and you all didn’t do nothing but clean up the oil you carelessly spilled on my engine. You should offer a discount, or a refund for the rotors I didn’t ask go be touched, but you won’t, your response is the same for every other complaint, shy should we call you back? You all should be more proactive in mending your errors

Oct 21, 2022 -

Louisera responded

I did speak to you all, and you all didn’t do nothing but clean up the oil you carelessly spilled on my engine. You should offer a discount, or a refund for the rotors I didn’t ask go be touched, but you won’t, your response is the same for every other complaint, shy should we call you back? You all should be more proactive in mending your errors

June 24, 2022

Strung me along and then sold the car I wanted to someone else. Waste of time and awful experience. More

by rzr1
Customer Service
Recommend Dealer
No
Employees Worked With
Ginaro
Jun 26, 2022 -

Subaru Santa Monica responded

Hi, we're extremely disappointed to hear that you left Subaru Santa Monica unsatisfied. Please reach out to General Manager, Joey Boktor at (310) 393-9881 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

July 18, 2021

Worst experience of my life buying a car. I traded in my current Subaru to lease a new one. Meanwhile, I get a parking ticket a month later because the new owner of my traded-in car is a lousy driver. The More

by Tmroland12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maria Cerceda
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