Star Ford Lincoln

Poor Service I have given this dealer poor service due to their lack of customer service and high pressure sells tactics. Dealer had my 2015 Ford Mustang for 6 day I have given this dealer poor service due to their lack of customer service and high pressure sells tactics. Dealer had my 2015 Ford Mustang for 6 days and did not solve my AC issue. I contacted the dealer and they advised me to bring my car back, after they had it for 6 days and did not resolve the issue? No thanks. Told me to "detail" my vehicle that that might be the issue., after I told them the smell was clearly coming from AC. The service advisor completely kept going off the AC topic and continued to pressure me into getting services before they even checked the vehicle??? Also kept telling me I was in danger of voiding warranty if I did not get the services she offered although they had nothing to do with the reason I was there!!!! Totally unprofessional. I also tried to reach out to her multiple times via the text service they offer and did not get a response at all! After 6 days of assuring me my car was ready and the issue had been resolved she then continued to press me about buying 4 new tires with them. I have already contacted Ford's customer care center and filed complaints for their unprofessional behavior and poor service. Save your time and find another dealer. More

First time in - Great time Battery light went ON in my 2016 Edge Sport. Stopped by Star Ford to have it checked out. They had me out in 30 minutes with a new car battery AND a Battery light went ON in my 2016 Edge Sport. Stopped by Star Ford to have it checked out. They had me out in 30 minutes with a new car battery AND a new battery in the remote. Great, for not having an appointment. Xavier, the Service Rep, was very polite. I will be back very soon. I purchased this car from them, which was also an enjoyable experience. Even the owner came by to make sure everything went well. Very impressive! More

Excellent Customer Service When I drove in to the dealership back in November, I was greeted by Service Advisor, Randy Duckett. It was close to closing time. He asked how he can When I drove in to the dealership back in November, I was greeted by Service Advisor, Randy Duckett. It was close to closing time. He asked how he can be of service. After I told him the issue I was having he really took the time to locate a technician but they were all gone for the day. He gave me an appt for the next morning even though they were all booked he was able to squeezed me in. Now tat I call Superior customer service.When I came back for the appt the next morning. Randy greeted me with a warm smile and took care of my car. He immediately arranged a ride back to get me to work. I was extremely pleased with Kelly Boettcher who discovered that my car battery was defective. Because of her I was able to get that changed. Cami Davis arranged the uber for me to and from work. She immediately took care of my need. Iliana was the one who made the service appt for me for the very next day. Manny Arguello greeted me with a very warm smile and took care of me when I drove in to the service dept. I also want to acknowledge the mechanic who worked on my car. All of the people I have mentioned are the best additions to the dealership. I was extremely pleased, happy with all the superior service everyone provided me. I think everyone needs to be recognized for their magnificence job and I think they should all get raises. . Keep up the GREAT work! More

Staff is very attentive and helpful. Kevin, Manny and Jose at the Fleet Service Department are doing an outstanding job in regards to following through with phone call and emails. These g Kevin, Manny and Jose at the Fleet Service Department are doing an outstanding job in regards to following through with phone call and emails. These guys are very helpful and are eager to assist us in anyway we request. More

No Follow UP service person didn't tell me every detail why my check engine light was on, all she said "everything is good now". I check the service paper work wha service person didn't tell me every detail why my check engine light was on, all she said "everything is good now". I check the service paper work what they check on and they didn't do everything what it says on the service paper work. PSI was low and didn't out air. I wait more than 3 hours and service person never gave me update unless I have to go see her and ask. I recommend to go other for dealer that will give you update and take less time. More

Good regular scheduled maintenance for my car.... Got my regular scheduled maintenance for my Ford Fusion Hybrid well enough and fast. Needs improvement though on getting a service schedule appointme Got my regular scheduled maintenance for my Ford Fusion Hybrid well enough and fast. Needs improvement though on getting a service schedule appointment done by phone. It was difficult to get a hold of a live person on the Saturday of Thanksgiving weekend hardly anybody for the service department answers the phone. By the time someone picked up the phone he mentioned that he is by himself and we should call back on Monday to set up an appointment. I realized they are understaff for the holiday but it would have been better customer service if he at the very least got a call back Number to have someone call us back.... More

Excellent and fast service from Star Ford Lincoln I brought my car in for a battery replacement. Staff member Sam Davis helped me from start to finish. She informed me that my battery was under warran I brought my car in for a battery replacement. Staff member Sam Davis helped me from start to finish. She informed me that my battery was under warranty and that it would be replaced at no cost to me. This was a huge relief for me. Sam was very professional and called me as soon as my car was finished and ready to be picked up. All staff members I interacted with were very friendly and professional. I would recommend this location. Thanks for the great service. More

Misleading Service After having some work done to my 2008 Ford Focus I noticed that the Anti Theft (PATS) system had been triggered and wouldn't allow me to start my veh After having some work done to my 2008 Ford Focus I noticed that the Anti Theft (PATS) system had been triggered and wouldn't allow me to start my vehicle. After doing some research I found out that the only way to have it reset was to take it into a Ford service center. I called ahead to see if/when it could be serviced and was told by the service rep that it could be reset for $145 and that it would take approximately 2 hours to do it. I told the service rep that I would bring it in the following morning since it was close to the end of business that day. Once I brought it in I met with the service rep with whom I had previously spoken to over the phone and he brought out the service tech who would be servicing my vehicle. I explained all the parts that had been recently replaced and that the PATS system needed to be reset, hence why I brought it into the dealership. The tech said that we may need to have new keys cut and programmed and if so then it would run me $250, otherwise it would be $145 just to have the PATS system reset. I was then told by the service rep that it would take a couple of days because of how "busy they are". Having no other choice, I left the vehicle with them and waited for their phone call. After a day I received a call from the service rep. He told me that they were unable to turn off the PATS system because another part needed to be replaced (the ignition housing switch) and that it would cost $700 for the part and service. I asked if they could turn off the PATS system without replacing the part and he told me no. This didn't really make sense to me so I told him I would come by the following business day in order to speak with the service tech himself in order to see what could be done. After arriving the next day the service rep brought me to the service tech and I further explained to the service tech that all I wanted was for the PATS system to be turned off and didn't want them to do all of the extra work of trying to figure out why else the car won't start. After saying all of that the service tech then told me that he DID turn off the PATS system but that the car still wouldn't start unless we replace the ignition housing switch. At this point I didn't know what to think. First I was told that they could turn off the PATS system, then I was told there was no way to turn it off without replacing the ignition housing switch first, then I find out that they did in fact turn off the PATS system like I had originally asked. The service rep then reminds me that it would be $700 for the part and service and by this point I was just ready to leave. I told the service rep I would have the car towed to a mechanic that I know and have him replace the part. The service rep then said it would be $195 for having the PATS system turned off. We got into a little back and forth because he originally quoted me at $145 for that service and all of a sudden it shot up to $215 ("he factored in my AAA discount, thus bringing the total down to $195"). After a while he agreed to the original quote of $145 and I had my car towed home. It wasn't until I got home that I decided to actually see if the car would start, and to my surprise IT DID! I didn't even have to go through the hassle of having it towed again, but because the service rep and tech told me it wouldn't start I believed them. I'm giving this dealership 2 stars only because they reset my PATS system, but only after a few days of hassle. I like to see the best in people, especially in the service industry, but I can't help but feel like these guys were trying to make some extra money off of services that I not only didn't ask for but ultimately didn't even need. More

A/C Temp actuator blend door under dash I had warm air coming out of the drivers side on a cold day. The passenger had cold air coming out of their side. I had looked this up on line before I had warm air coming out of the drivers side on a cold day. The passenger had cold air coming out of their side. I had looked this up on line before going in so I had an idea of what the problem was. Turns out I was right and they fixed it. It took two days over a busy Thanksgiving week but I picked up the Explorer the Friday after Thanksgiving. This was good since I needed it for work. More

Outstanding Service and Integrity! 16 months ago a new starter motor was installed in my older model Ford F-450 work truck. For whatever reason the replacement part failed prematurely 16 months ago a new starter motor was installed in my older model Ford F-450 work truck. For whatever reason the replacement part failed prematurely at a very inconvenient time. We desperately needed this truck for picking up merchandise which will be shipping overseas on a container going out next week. Originally, I was told the truck wouldn't be ready until Monday or Tuesday but after hearing our predicament my service writer and the service manager worked together to expedite the repairs. I picked up the truck on Saturday much to my surprise and relief. And to top it off they covered it under warranty! Star Ford is the best! More