Star Ford Lincoln

Greatness Our experience with Glendale Star Ford has been great, my mother and I have been with them 4/3 years and it's been a great experience they are caring Our experience with Glendale Star Ford has been great, my mother and I have been with them 4/3 years and it's been a great experience they are caring compassionate and always tending to your ever needs and care about their customers. We are well pleased and hope to experience more friendship love from our Glendale Star Ford thank you again and God bless each and everyone of you. More

Great Service, above the standard and beyond expectations I worked over the phone with Seta, she arranged perfect on time valet service to pickup and drop off my car. She was constantly in communication with I worked over the phone with Seta, she arranged perfect on time valet service to pickup and drop off my car. She was constantly in communication with text and email during the service. She provided the highest level of customer service. More

2019 lincoln mkc Telephone call to asked about 2019 mkc , very responisve,not pushy, I cancel appt 3 times, they were very understanding. Met Susan and Amir sales man Telephone call to asked about 2019 mkc , very responisve,not pushy, I cancel appt 3 times, they were very understanding. Met Susan and Amir sales manager, very detail in explaining the car and answer all my question. Easy out of door price, and I told them have test drive Acura RDX before making up my mind The told me come back when ready,no hard sale. Came back next day gave me a better price zero percentage financing. F&I Kash very friendly, easy and smooth. General Manager, Sales Manager Internet sales F&I to Porter all helpful and they informed me of the car before leaving setting everything up, from app to bluetooth thank you star lincoln Ray and Wanda Gong More

Great Service great service. very helpful service department. Manny and Jose keep me updated on the progress of the repairs. the pick up and delivery service was great service. very helpful service department. Manny and Jose keep me updated on the progress of the repairs. the pick up and delivery service was a big plus! More

Always wait too long, and have to come back to resolve issue I’ve been here so many times and even with an appointment end up waiting 30+ minutes just to talk with service advisor! They’ve messed up multiple thi I’ve been here so many times and even with an appointment end up waiting 30+ minutes just to talk with service advisor! They’ve messed up multiple things while prerforming repairs and I’ve had to go back for the same issues multiple times.. not a fan - if car wasn’t under warranty would not go here! More

Terrible experience While Seta (our service advisor) was terrific, our actual experience was horrific. We had waited months for Lincoln to get a new airbag to replace th While Seta (our service advisor) was terrific, our actual experience was horrific. We had waited months for Lincoln to get a new airbag to replace the original Takata that was recalled. Once we finally got the car in, it took them almost TWO WEEKS (!!) to do the replacement and when we got the car back, the dashboard had dirty fingerprints all over it and had been sloppily reassembled with gaps in the A pillar covers. Seta advised us to contact the service manager (Manny) so we sent him an email a week ago - no response. And now we just got another letter from Lincoln advising us that one of the parts used in the airbag replacement is faulty and we need to bring the car in AGAIN. Worst. Dealer. EVER. More

Great service, quick turnaround I normally go to Sunrise Ford’s service center bc that’s where I got my fusion leased. After three bad experiences, I hope that I would not get anothe I normally go to Sunrise Ford’s service center bc that’s where I got my fusion leased. After three bad experiences, I hope that I would not get another car issue. Unfortunately, my battery died. Based on my previous experience I dreaded having to face their horrendous greeters and lack of order at the place, not to mention their people not looking you in the eye while they dodge questions. it was all I knew really about getting a car serviced. But I really really did not want to go back there so I just had to try another place. Luckily the first one I tried was the shop in The Glendale Ford/Lincoln dealer. Before I get to the positives, I have to get this negative out of the way first. And even at this dealership, I was not acknowledged when I pulled up. There were about 6 or 7 people walking around all in clear view of my car pulling up. It was not busy, only one car ahead of me. Nobody gave me directions, or even looked at me, or said, “we’ll be right with you.” I just was just sitting there wondering what to do. One lady in her Late thirties to early forties was walking around with food in her hands, seemed like she was taking leisure at the mall. If customers enter a restaurant, they are greeted immediately and shown to a table. If someone enters my house, I’d offer them a seat on the couch. Basic courtesy is lacking here and at Sunrise Ford. After about 20 minutes, Kevin Mcglinchey, approached and greeted me, then apologized for the wait. He seemed to be a more senior ranked person. I can’t believe that the senior ranked person had to come greet me himself. What were the other 7 people doing? It looked like they were just lounging around in their own back yard! The saving grace was Mr. Kevin Mcglinchey. His greeting warm and sincere in my eyes, qualities I see less and less nowadays. He listened attentively to my car battery issue. He said that it would be an easy and quick fix, and that I’ll be in and out in less than 2 hours, which was correct. further, he identified a recall issue and added that to the service as well. Now, i trust people, but it’s veery hard for others to earn it especially in the car business. There was a question I had to ask Mcglinchey about something on the invoice that could have been confrontational. However, he handled with extreme grace and professionalism, and it turned out to be a layman’s (me) misunderstanding but makes perfect sense to people working in the business. He explained it to me perfectly in a short and concise way. Again, super professional and graceful. And really, this service made my day that day. My car batteries were fixed, I got a quick turnaround, and got great service (other than in the customer greetings department!). It’s really a stark contrast to Sunrise Ford, and I’ll likely be coming back to Kevin’s shop for future issues. Thank you Kevin, Keep up the great work! P.s. - the physical layout of the service place is also phenomenal looking organized and systematic (just work on those greeters and it’d woulda been a PERFECT experience for me!) More

Fast Service! I've been to this service center many times and I'll have to say their service is always fast and reliable. They're so friendly and accommodating. The I've been to this service center many times and I'll have to say their service is always fast and reliable. They're so friendly and accommodating. The waiting area is clean and comfortable and they offer great FREE coffee! More

A++++ Jose did everything as promised. Was able to wait while being serviced. Then was able to do some work and catch up on things. Great great great!!! Jose did everything as promised. Was able to wait while being serviced. Then was able to do some work and catch up on things. Great great great!!! More

Service Kevin was great, but this time I did not receive a call regarding the stays of my car. When my husband called (3 days later), I was then informed I ne Kevin was great, but this time I did not receive a call regarding the stays of my car. When my husband called (3 days later), I was then informed I needed a rental More