Star Ford Lincoln

Arrived at services department at 9:00am. Bill came out to help us, signed us in, and assured us he would call us with a diagnosis "late morning, early afternoon." When we got there and they asked what was to help us, signed us in, and assured us he would call us with a diagnosis "late morning, early afternoon." When we got there and they asked what was wrong with my car we told them that it wasn't starting and the battery was most likely dead (along with other things wrong with it). My dad and I were waiting for the call all day. It's 2:00pm. We call in to the dealership asking to speak with someone from the services department, but "no one is available in that department" was all we kept getting. Finally I look up Bill's extension and call him directly. He immediately answered even though "no one is available in that department." I ask why I haven't heard from him and his reply was "what time did I say I would call? I don't recall." He then proceeded to tell me what his "technicians thought" was wrong with my car. It's already 4pm and they don't have an actual diagnosis for the car because "we think your battery is dead and your ugh low on gas", and they have not started work on my car. Even though there was no diagnosis for my car because even though they are a dealer they can't jump my battery, Bill here still tried charging me the $150 diagnosis fee. Because these guys (ESPECIALLY BILL) are extremely unhonest, I had to leave my car there overnight. A whole days work wasted. I would not recommend this dealer to anyone. They will fool you with their kindness (ESPECIALLY BILL) and try to get you to pay fees that don't apply! More

All in all, the staff here are not pushy, and that's good. Their inventory availability is horrible though, so if selection is a problem, so is this dealership. I don't want to hear "I can get it for good. Their inventory availability is horrible though, so if selection is a problem, so is this dealership. I don't want to hear "I can get it for you" when any dealership can get it for me. Another impression I got from them is that they just dont have it together, they're running kinda rough and inconsistent. More

I had a check Ang. Light on I ask to fix it I got a call from the service guy he said it was a sensor and the spark plugs and wires I ok the work when I pick up my car they toll me it was the computer call from the service guy he said it was a sensor and the spark plugs and wires I ok the work when I pick up my car they toll me it was the computer and they had to Oder the part one week later I pick up my car and then one month later my car Brock down in the fwy I had to take the car in I was tolled it was the computer I had just replace they use old parts at this dealer and now two month later my car Brock down one more time it is the computer More

on january 5 you put a new transmission in my 05 explore said it needed it 3700 which seemed fair but now the truck is doing the same thing why don,t you train your guys i work in ac and ref. was trained t said it needed it 3700 which seemed fair but now the truck is doing the same thing why don,t you train your guys i work in ac and ref. was trained to do that job charlie garcia is good guy and can only go by what is said i,ve been customer for ten years screw me once shame on you More

Great experience. Love my car, love my price, love my monthly payment. My credit isn't the greatest but these guys took some money off to get me down to the monthly payment that I wanted. They have ne monthly payment. My credit isn't the greatest but these guys took some money off to get me down to the monthly payment that I wanted. They have new management and salesmen too. I was actually Brandon's first customer ever and as a tradition I got to cut his tie in half. A+ for Pasadena Ford. More

Went there to negotiate the price of a car I was interested in. After the typically patronizing "Don't worry about the price, man. We'll take care of it!" they had me sign a piece of paper(not a con interested in. After the typically patronizing "Don't worry about the price, man. We'll take care of it!" they had me sign a piece of paper(not a contract) promising to buy today as a "negotiating tool" for the manager to meet my offer. They then tried to strong-arm me into signing the paperwork immediately and when I wouldn't, saying I would be back with a check in a few days, they threatened me saying I had agreed to the deal and I couldn't change my mind. The supposed manager, Jason, was incredibly rude and beligerent. High pressure tactics; rude staff; a guy who presented himself as the "director" but actually worked for a promotion company; slickly trying to make me agree to finance with them and at a higher APR; threatening me with piece of paper I had signed. You name it. A car buyer's worst nightmare. Run! don't walk away from this place! Don't even go on their lot or give them any personal info. Absolutely unprofessional, rude and unethical service. More

This is the worst place ever. I had 30,000 cash in hand to buy a Hybrid Escape and the ridiculous stereotypical tanned sales man with wavy slick hair was first of all offensive and second of all incompoten to buy a Hybrid Escape and the ridiculous stereotypical tanned sales man with wavy slick hair was first of all offensive and second of all incompotent. He started off lecturing me about how an idealist like myself was incapable of understanding American Capitalism and therefore was not meant for this car that they marked up $5000. As if that wasn't offensive enough he proceeded to try and sell me a non-hybrid vehicle on the lot. Then after I decided this was the wrong place the pedantic loser decided to call out his ass. manager who came out just to tell me he had the same story. These bozos are why Ford sucks. More