Star Ford Lincoln

Poor communication. Took too long Made an appointment and I included what services needed. They said it would be a "few" days in service. Defined as "a small nunumberor as society an Made an appointment and I included what services needed. They said it would be a "few" days in service. Defined as "a small nunumberor as society and Google defines as "1, 2, or 3", I expected "a few"as up to3 days. Ford even told enterprise where I was renting a car a few days. They gave me 3 days on the rental. Thank goodness for open ended contract, but I was paying for it. It took them more like "several" days to just diagnose where and why my car's gasket leaked water into my car and verify my back up camera worked intermittently. 4 business days to do just that! I called for update. Ford rep left message without any info other than to call them back. Phone tag ensued where I requested for detailed messages. Several calls later only to find out it took 2 more days to do the job to just clean the gasket. 900 dollars later, including rental, I got my car. Got home and noticed they chipped my key! 2 stars because they supposedly did the work. I won't know if they did a good job until it rains again. If it leaks, then 0 stars. Summary: bad communication, took too long, broke my property, high prices, and can only guess if the work was done properly. More

Took my car for service . Every time I go to here. Seta Is amazing and takes really good care of us. I recommend all my friends to go see her Siri . Every time I go to here. Seta Is amazing and takes really good care of us. I recommend all my friends to go see her Siri More

Superb Service Professional. Courteous. Welcoming environment. Efficient. VIP treatment. Excellent customer relations. I am always greeted immediately upon arr Professional. Courteous. Welcoming environment. Efficient. VIP treatment. Excellent customer relations. I am always greeted immediately upon arrival and have consistently received great service at Star Ford Lincoln. Definitely recommend! More

Outstanding service!!! Outstanding service! My Service Advisor, Danielle is very professional, funny, and caring. Definitely one of the best Advisors I’ve ever had. Please a Outstanding service! My Service Advisor, Danielle is very professional, funny, and caring. Definitely one of the best Advisors I’ve ever had. Please ask for her when attending Star Ford Lincoln!!! More

Our experience was great! We had a great experience with Star Ford Lincoln! The service was outstanding from beginning to end, our thanks to Nick White, Bryan and Kash! We had a great experience with Star Ford Lincoln! The service was outstanding from beginning to end, our thanks to Nick White, Bryan and Kash! More

Over promised and under delivered My vehicle was there 3 times for the same issue. On the last visit I was essentially promised the vehicle would be done by 3pm and a worst case of 5pm My vehicle was there 3 times for the same issue. On the last visit I was essentially promised the vehicle would be done by 3pm and a worst case of 5pm. I heard nothing from the advisors at 3pm. So I called to get a update and was informed it would need to be held overnight. This is what happened on the second visit and I informed them I can’t be a day without my vehicle as I use it for my work. They got me into a rental, but I was still responsible for insurance costs. I call the following day and my service advisor, Randy, is not in the office. This is his scheduled day off and he told me nothing of the sort. So the previously in the day as I was text messaging him through the system, I was not getting a response. That prompted the phone call, which I was informed it would need to be held overnight again. Finally at the very end of the third day, just an hour before service and Enterprise Rent A Car closed, I was told to come pick up my vehicle. No more than 24 hour after picking the vehicle up, the parking sensor issue is back and the infotainment is buggy. Bluetooth is constantly dropping and the screen freezes. I emailed Randy, no response. I called yesterday to speak to Manny or Randy, both were busy. I left a message for the manager to call me about my issues and I received no call back. It it now 2 days later and I’ve heard nothing. I’m extremely disappointed with my experience and this is my first time owning/leasing a new vehicle and basically is the nightmare situation I was hoping I wouldn’t experience, that I’ve heard about when dealing with service. More

Excellent as always! I was taken care of better than I thought a dealer service department would. I went for an oil change and had informed them of an on going check engin I was taken care of better than I thought a dealer service department would. I went for an oil change and had informed them of an on going check engine light that turned on and off occasionally. It ended up being the computer that covers the entire and transmissions overall performance. Everything was taken care of in a very good amount of time and I was given a Lincoln Continental like I own. Other service departments have loaned me smaller and older cars. I'm glad I was given the same caliber of vehicle that I purchased. Seta Alexanian is my Service Liason rep. For any managers who might read this review, she deserves a raise for going above and beyond in her job and courtesy while working. I will not get help from anyone else, she's amazing! More

Staff is Professional Friendly and Informative. It's great to know that the same great experience I had purchasing my car transferred over to their service center. Seta and Jose V. your friendly and It's great to know that the same great experience I had purchasing my car transferred over to their service center. Seta and Jose V. your friendly and informative demeanor was greatly appreciated. Also great Support Staff did an amazing job of washing my car. I highly recommend this place. Thank you guys Happy Holidays!! More

Great Customer Service! Always professional friendly service. I always set up an appointment and request Seta. When checking in your car, the initial battery check is an exc Always professional friendly service. I always set up an appointment and request Seta. When checking in your car, the initial battery check is an excellent addition. After paying, the speed that my car was brought to me was so much improved. Using Lyft is great customer service! Nice lounge too. More

Standards of Excellence My advisor Seta always provides an excellent experience when bringing in my Lincoln.Used to go to a different dealership. Since coming here, I will al My advisor Seta always provides an excellent experience when bringing in my Lincoln.Used to go to a different dealership. Since coming here, I will always be returning. More