Star Ford Lincoln

Manny and his team are the best!!!! I was in and out supper fast. They addressed my concerns and fixed everything perfectly. The best!!!!! Manny and his whole team are the best! I was in and out supper fast. They addressed my concerns and fixed everything perfectly. The best!!!!! Manny and his whole team are the best! More

Everything was great the people are very accommodating.. Their are friendly and accommodating the service was good. and their open to explain very well about the price and the program that we can choose. Their are friendly and accommodating the service was good. and their open to explain very well about the price and the program that we can choose. More

10,000 mile service My first visit to the dealership was a great experience, the staff and service advisor were all very professional and accommodating. But I can't say t My first visit to the dealership was a great experience, the staff and service advisor were all very professional and accommodating. But I can't say the same about my second visit. The service advisor was rude, impatient, and unprofessional. She made fun of the scratches and dents on front bumper. She essentially call me a bad driver (I'm Asian). After my car was ready for pickup, I showed up at her counter. But she wasn't there. I sent her a text telling her I was here but got no replies. I ended up waiting for 30 mins and having to ask another service adviser to help me. After I paid the service bill, I went next to my car waiting for someone to hand me my key. After waiting for 10 minutes, I saw her walking out from the parking garage with a big togo drink in her hand. She proceeded to ask me why I was standing there when my car was ready. I guessed she forgot it was her job to give my key back to me. She then went and picked up my key. As she was handing the key to me, she uttered "sorry for having my lunch late." To be fair, this I like this dealership. The price is fair, most of the staff there are nice and professional. Just tried to avoid Seta Alexanian (especially during lunch hours) More

Technicians dropped the ball! I reported "Check Charging System" message when I came in for 80,000 service and the battery was checked OK, but the next step should have been to che I reported "Check Charging System" message when I came in for 80,000 service and the battery was checked OK, but the next step should have been to check the alternator which is what the AAA Club emergency response did when my car died at the post office a week and half later. The dying alternator destroyed the battery which was replaced and prorated along with a new alternator. All of this, including my time, could had been avoided if both the battery and alternator had been checked at the time of service. My negative rating is in no way a reflection on Seta who did her usual professional job. More

Who's on first That crazy comedic situation where nobody knows what's going on and nobody REALLY cares or takes responsibility is Star Ford's Service Department. May That crazy comedic situation where nobody knows what's going on and nobody REALLY cares or takes responsibility is Star Ford's Service Department. Maybe because I've never owned a Ford until inheriting it AND being a new resident of the state compound my confusion about "SERVICE" particularly customer service. Anyway it's difficult accepting mediocre service from nonchalant people in such a critical position but my choices are limited. I pray they don't cut my brake line before I get rid of this car. I never been so tired of hearing excuses and passing the buck. Owning Honda and Mercedes has spoiled me. More

Ford150 2018 This is a terrific crew. Amir, Susan and Kash were all great. Good service, communication and willingness to work with me. Happy to recommend the guys This is a terrific crew. Amir, Susan and Kash were all great. Good service, communication and willingness to work with me. Happy to recommend the guys at Star. More

2006 Mustang Airbag Recall I made an appointment and came in early November only to find out you ran out of my airbag that morning. Came back a month later and dropped off the I made an appointment and came in early November only to find out you ran out of my airbag that morning. Came back a month later and dropped off the car, walked over to a local restaurant for breakfast and got a call to pick it up before I finished my orange juice. Nice timing. The service agent I worked with couldn't have been more accommodating. More

Just an oil change Very good didn’t take long (1 hr) and it wasn’t busy Danelle was amazing as usual. Would have probably test drive some vehicles but no sales people ap Very good didn’t take long (1 hr) and it wasn’t busy Danelle was amazing as usual. Would have probably test drive some vehicles but no sales people approached me but that’s cool I wasn’t ready to buy any way. More

Only the Best for my Edge! With great customer service, expert mechanics, and fair prices Star Ford is the only service center my Edge ever sees. Sam is the best at explaining t With great customer service, expert mechanics, and fair prices Star Ford is the only service center my Edge ever sees. Sam is the best at explaining things on simple English and making for a fun experience. More

Oil change It's been great since I switched to Star Ford Service. Oil change does not take longer than hour. Randy at the front tells You exactly what your car n It's been great since I switched to Star Ford Service. Oil change does not take longer than hour. Randy at the front tells You exactly what your car needs are, and tells you the time to be back. One thing it's a bummer that they don't provide rides to the mall. More