Star Ford Lincoln

“It’s not an oil leak, they just sweat” I enjoyed Star Ford for a while because they are the only Ford dealership where you don’t have to set an appointment for an oil change 3 weeks in adva I enjoyed Star Ford for a while because they are the only Ford dealership where you don’t have to set an appointment for an oil change 3 weeks in advance. But after we learned the dealership didn’t understand how to put the under tray back onto the car it was just disappointing. The undertray was scraping the ground for over a week until we realized. We noticed the valve cover was leaking a bit of oil and brought it to the service advisors attention. He said it was just sweating. Then we hit a small rock and took it to Ford. The undertray was pretty torn, battered, and saturated in oil. So the service advisor recommended we bought a $400 replacement. Even though they put it on wrong and was supposed to be saturated in oil. Our problems have yet to be resolved. More

Great experience Really nice dealership. Great experience from start to finish. Sasha (our sales guy) is a straight forward, nice guy and was very helpful explaining t Really nice dealership. Great experience from start to finish. Sasha (our sales guy) is a straight forward, nice guy and was very helpful explaining the offer and getting to a deal. Our finance guy Freddy was also very easy to deal with. One of the most transparent car buying experiences I have had. More

Dissapointed Manny the service manage was great. His team wasn't able to find the problem, wasted my time and money. Manny took my car home for the night and fo Manny the service manage was great. His team wasn't able to find the problem, wasted my time and money. Manny took my car home for the night and found the problem. To be honest, it was a difficult problem to find; but I figured a dealership would have found it faster. More

Excellent service Leased a Ford Explorer. Very comfortable sales process without any pressure. Sale went quick and with little hassle. Sales person listened to customer Leased a Ford Explorer. Very comfortable sales process without any pressure. Sale went quick and with little hassle. Sales person listened to customer's requests. More

Fast in and out I actually took a day off work because I knew I'd have to wait for my car and my commute is long. I need not have done so. Arrival at 7:20 and was out I actually took a day off work because I knew I'd have to wait for my car and my commute is long. I need not have done so. Arrival at 7:20 and was out by 8. Thanks for giving me back a day that I then could use for play! More

Air bag recall The ford dealer sent Recardo to my house to make repair. Completed the repair in one hour. Verry happy with the service tech really liked they came t The ford dealer sent Recardo to my house to make repair. Completed the repair in one hour. Verry happy with the service tech really liked they came to my house to make repair thanks More

Integrity and Quality I have consistently been impressed with the integrity of the service advisors and the quality of service provided for my 2016 Escape. I am now a Ford I have consistently been impressed with the integrity of the service advisors and the quality of service provided for my 2016 Escape. I am now a Ford owner for life. More

Helped out NJ folks with a tire issue!!! Very helpful dealership! We arrived in LA to visit our daughter doing a college semester there, only to discover she was having issues with her car. Very helpful dealership! We arrived in LA to visit our daughter doing a college semester there, only to discover she was having issues with her car. We made an appointment and they did everything possible to help find the problem, and take care of it. The staff was outstanding, and we can't thank everyone enough. More

It was excellent My experience is always been excellent at star ford . I really like the new waiting area . The service advisor Donovan was excellent he tried to help My experience is always been excellent at star ford . I really like the new waiting area . The service advisor Donovan was excellent he tried to help as much as he could. So I was really satisfied. More

Best service adviser Jose Virgen! Jose Virgen is the best service adviser I have ever had in my 25 career in transportation! Our fleet of trucks are serviced in an extremely timely and Jose Virgen is the best service adviser I have ever had in my 25 career in transportation! Our fleet of trucks are serviced in an extremely timely and efficient manner. More