Star Ford Lincoln

Latest service fiasco On Feb. 25, I arrived at Starr Lincoln service center at 7 am... I stated that the charging ports in the console area used to charge phones was not wo On Feb. 25, I arrived at Starr Lincoln service center at 7 am... I stated that the charging ports in the console area used to charge phones was not working (not charging) and perhaps it might be a blown fuse.. they said they would check them.. Seta, the service writer, recommended that I could have a cup of coffee across the street while I wait... 10 minutes later I received a text stating that 2 fuses were blown.: I replied that I would be there in just a few minutes and that I would need them replaced.. I returned to service area and waited for 3 more hours til 10:30.. They finally brought my car and I was led to Parts Dept. to what I thought was pay for the 2 fuses that I know cost no more than $4 or $5 dollars.. to my surprise the total bill was $147... I was never told that it would cost that much.. I know it took only about 2 minutes to change those 2 fuses.., which are right on top of motor.. I told Seta that I could have done that myself in no more than 5 minutes.. She replied that “well, it’s already done!!”.. I went to the service center with a great deal of confidence in the workers.. I just went thru a severe heart operation and walked in there with a false sense of trust that I could get help with such trivial a matter.. it was 3 1/2 hours to change 2 small fuses which takes not even 5 minutes. I understand the deductible part.. but even then, I was never made aware of what it would cost... I guess I was expecting friendly courtesy in making me aware that my suspicions were right and that I could just change the fuses myself.. Sooooooo disappointed.. I would hate to think that you are the type of establishment that would want me to install a new transmission when all it needed was a quart of oil.. 3 1/2 hours to change those 2 little fuses . $147 for 2 little $4 fuses.,.. and to top it all off.. the charging system still doesn’t work..!!!!!!! It probably was never tested..! Now you tell me, please, .!. am I making a big deal out of nothing???? Anastacio Reyes More

Ask for Paul Came in with pre approval financing, dealer pushed to use Ford Financing. This helped negotiations and helped me save money and walk away with a deal Came in with pre approval financing, dealer pushed to use Ford Financing. This helped negotiations and helped me save money and walk away with a deal that helped my situation. Ask for Paul, he's definately not your typical salesman which makes it a better experience. More

Awesome experience leasing Ford Escape We went to Star Ford after visiting 2 Toyota dealers comparing Rav 4 to the Ford Escape. We were able to get so much more value and features with the We went to Star Ford after visiting 2 Toyota dealers comparing Rav 4 to the Ford Escape. We were able to get so much more value and features with the Escape vs what Toyota was offering for our lease dollars. Our sales person was Mark and have to say he made the whole process transparent, fair and easy vs. the hassle, haggle, headache we got elsewhere. Save your self some time go to Star Ford and ask for Mark he was so awesome even calling us the next day to make sure we were loving our new car. Highly recommend this dealer. More

Great experience all around! Customer Service was excellent - I was greeted immediately upon pulling into the service drive and my service advisor, Seta, was very friendly and act Customer Service was excellent - I was greeted immediately upon pulling into the service drive and my service advisor, Seta, was very friendly and actually listened to why I was bringing my car in. She did not try to sell me on additional servicing that my car didn't need, instead she said she was happy to help with my routine service and would get my car in and out as quickly as possible - which she did! I couldn't have asked for a better experience. Will definitely take my car back to Star Lincoln the next time I need it serviced. More

Great experience Eddie and Jessie the Technician are the best will highly recommend fast service and received my vehicle in a timely manner thanks guys good job. Eddie and Jessie the Technician are the best will highly recommend fast service and received my vehicle in a timely manner thanks guys good job. More

Star Ford Lincoln Took me in same day, unlike Galpin Ford. Randy was amazing from the time we stepped foot at Star Ford Lincoln. We won’t hesitate to go back to him for future service. Randy was amazing from the time we stepped foot at Star Ford Lincoln. We won’t hesitate to go back to him for future service. More

Great. Friendly and helpful. They had exactly the car I was looking for. No pressure, and the processing time was minimal. They even drove me home in my new Friendly and helpful. They had exactly the car I was looking for. No pressure, and the processing time was minimal. They even drove me home in my new car. More

Great service Good service, everything was done in a timely manner. Sam and the team are awesome. I’m always happy to bring my car here for service. Good service, everything was done in a timely manner. Sam and the team are awesome. I’m always happy to bring my car here for service. More

Incredible sales experience Initial contact and negotiations: Araya, our salesperson, was a pleasure to work with, and worked hard to make the sale. He recognized serious buyer i Initial contact and negotiations: Araya, our salesperson, was a pleasure to work with, and worked hard to make the sale. He recognized serious buyer intent and his follow up was excellent. He made a daily “touch” even after hours and on his day off. He made this sale happen. Araya gave us the answers we needed, and information on how to work with Star Ford - removing every barrier to a sale with the dealership. He knew what we wanted and delivered exactly. Onsite, the sales process when buying, was flawless. Araya ran the different financing options, explained everything, took care of us while our used car was being appraised, took care to provide the info we needed about the new car, and did the final handoff perfectly. He went above and beyond by personally getting the car onto the lot from a different dealership. He took the time to send us home with a full tank. He made sure I was set up with the Ford Connect app. I can’t speak more highly here, working with him was a great experience. More

No help My truck was there for 2 weeks, with no updates. Was lied to when I would call. The dealership sold me an insurance policy that didn’t cover a simple My truck was there for 2 weeks, with no updates. Was lied to when I would call. The dealership sold me an insurance policy that didn’t cover a simple window leak; which was present when I purchased the truck, but was not informed about it. More