Star Ford Lincoln

Speedy, attentive service! I must say I have come to Star Ford ever since I bought my Ford C-Maxx Energi. The service I've received has always been courteous and professional. T I must say I have come to Star Ford ever since I bought my Ford C-Maxx Energi. The service I've received has always been courteous and professional. The technicians are very attentive and make sure that I'm comfortable while I wait for service. I expect to be there for a long wait, and usually am out of there way before I thought I would be. Star is the place to come if you want the best!! More

Excellent performance. The car had a recall. The crew did a wonderful job, and expressed their honest opinion for the next repair work. Very reliable and respectful people The car had a recall. The crew did a wonderful job, and expressed their honest opinion for the next repair work. Very reliable and respectful people at this Ford dealership. More

Lincoln MKX in for airbag recall I made an appointment for airbag recall service over the phone. All contacts at the dealership were friendly, helpful and efficient. Seta took care I made an appointment for airbag recall service over the phone. All contacts at the dealership were friendly, helpful and efficient. Seta took care of my needs with alacrity. I am very please with my experience. More

Excellent customer service for warranty work This was my first visit to Star Ford in Glendale, CA. My new car needed warranty work and I was told by the dealership that I had purchased the car th This was my first visit to Star Ford in Glendale, CA. My new car needed warranty work and I was told by the dealership that I had purchased the car that it would take a week to request the parts and another 6-8 weeks to get an appointment for installation by the department that deals with that part. The part had arrived and appointment for installation was another 7 weeks away. A friend of mine recommended Star Ford of Glendale. I took the car in.Seta was the service representative. She took the car in and arranged for a rental car for me. My car was ready within a few days. Very happy for the service I received. More

Great Staff Don't remember the name of the woman who handled everything for me, but she was super helpful. The only feedback I would give is that it would have b Don't remember the name of the woman who handled everything for me, but she was super helpful. The only feedback I would give is that it would have been really nice to have the truck vacuumed or something after the services were performed. Overall I spent about $250 plus several recalls, which I know may not be a ton, but in other dealerships I've taken my vehicles to, they have provided car wash and vacuum service after their work was completed. Always made me feel like they left the vehicle better (not worse) then when they found it. More

Second visit even better than the first I came in for something small about 6 months ago and had an excellent repair. At that time I asked for an estimate for something else that was wearing I came in for something small about 6 months ago and had an excellent repair. At that time I asked for an estimate for something else that was wearing out but determined could wait a bit. Last week the part was failing and I needed it replaced ASAP. I called right before they closed at 6pm and Eva stayed after closing and was able to get me in the next day first thing in the morning before work. I drove right in as they opened st 7:30am and was immediately helped and within 10 mins I was waiting for a Lyft they ordered to take me to work. They estimated it might take a half a day to a full day to repair, but my car was actually done only 3 hours later and I picked it up at lunch. Great, friendly service from the whole team, especially my service advisor Danielle. Definitely recommend and I’ll be back again for any service needs. More

Friendly and first class A pleasant experience from start to finish. Sasha who handled my purchase of an 2018 MKX recommended Seta as service representative. She was courteou A pleasant experience from start to finish. Sasha who handled my purchase of an 2018 MKX recommended Seta as service representative. She was courteous and efficient. Well done. More

Only place i have ever bought a car is Star Ford Star Ford has always been there for me when i need them. This is my 4th car i have purchased from them. Sasha helped me from start to finish and i tha Star Ford has always been there for me when i need them. This is my 4th car i have purchased from them. Sasha helped me from start to finish and i thank him for it. Moe Khan was very helpful in making my deal happen and is responsible for me getting my Ford Fusion. Moe sold me my last 2003 Jeep Grand Cherokee Overland back in Sept 2007. I highly recommend Star Ford. Cory. More

Very friendly I like the location for this dealership . its very close to my house and the workers are very friendly .my appointment was 11:30 morning but i arrive I like the location for this dealership . its very close to my house and the workers are very friendly .my appointment was 11:30 morning but i arrive there one hour before and they took my car to the service right away . Thank you for the great service More

Worst Service Experience Ever I wasn't planning on writing this review but as I keep finding issues related to my car being serviced at Star Ford last summer I feel I should let ot I wasn't planning on writing this review but as I keep finding issues related to my car being serviced at Star Ford last summer I feel I should let others be aware as it continues to infuriate me. In July 2018 I took my 2018 Shelby GT350 with 7k miles in to have the engine replaced, it had a mechanical failure which apparently isn't an uncommon thing with these vehicles. It took nearly 3 weeks for Star Ford to even get around to inspecting the car and having Ford approve a new engine via warranty, I had to call in regularly to see what was happening as their level of contact was rather minimal. After 6 weeks of the car being down I go to pick it up. This is what I find: 1) A nick in the driver door handle. 2) A nick in the dashboard. 3) A scrape on the rear bumper. 4) The interior was absolutely FILTHY with trash in it from working on the car and a layer of dust from presumably having the windows down for weeks at a time. 5) The driver side wiper was mis-adjusted too high and missing the cap on the nut. Needless to say for a premier car by Ford I was thoroughly disappointed. Now over time I have noticed other issues related to their work such as: 1) Damaged washer fluid hose from removing the hood. 2) Improper clips over the battery cover. 3) Steering wheel came loose while driving! For some reason they had to replace the clock spring behind the steering wheel when the car was in their hands, they obviously didn't properly tighten down the steering wheel nut. This is a serious one and could've resulted in an accident. Frankly I am surprised the engine is even bolted in correctly at this point (maybe it isn't), needless to say I would avoid their service department at all costs. Maybe their sales team is fine but this would be the worst experience I've ever had with a dealer in regards to service. More