Star Ford Lincoln

Great service Went above and beyond to help with issue that happened on my last service. Michael besides resolving my recall issue was very understanding about my Went above and beyond to help with issue that happened on my last service. Michael besides resolving my recall issue was very understanding about my situation that happened on my last service More

Great job Everything was great and faster than I thought it would be. Donovam is very professional. Thanks now I feel safe to drive my car after the air bag bei Everything was great and faster than I thought it would be. Donovam is very professional. Thanks now I feel safe to drive my car after the air bag being replaced More

Excellent!! Jose Virgen is awesome, he goes far and beyond to accommodate and do a great work every time my Vehicles need repairs and service. Thank you very muc Jose Virgen is awesome, he goes far and beyond to accommodate and do a great work every time my Vehicles need repairs and service. Thank you very much. More

New Clutch I took my car to Star because it was sparatically shifting. I had my car in less than a year ago for the recall on the transmission so was confused a I took my car to Star because it was sparatically shifting. I had my car in less than a year ago for the recall on the transmission so was confused as to why my car would behave that way. I took my car in on a Friday afternoon, and was told there was yet another recall on my fuel tank that would get looked at first, for peace of mind I just left it there and waited on a text or phone call update Saturday. I didnt hear anything Friday night or Saturday morning, I go back to work on Sunday so I needed a vehicle, and texted the number that was given to me for text updates. I received nothing for 2 hours, so I called and was told they were still looking at my fuel tank without even addressing the issue I brought the car in for. After renting a car, I checked back in on Monday because no one has been updating me, and my service advisor was not available, and talked to someone else. He said it will be 2050 dollars for a new clutch and front brakes. I have an extended warranty on the car and got the entire transmission replaced less than a year ago , yet he assured me that had nothing to do with my clutch on an automatic transmission. When I went to pick up my car 5 days later, no one greeted me, there was one advisor helping someone and a bunch of other people except my service advisor. I didnt know where to go or who to talk to. I went to the cashier, and she said I have to pay before getting my car, understandable but I wanted to speak to someone about what went on, why I'm paying 2 grand, and the whole shebang. Because my service advisor wasnt there, she couldnt do that, and no other representative could help me. I was very confused but felt I needed to bail my car out of jail. Driving away, my car was still hesitating, not shifting, but for 2 thousand dollars I was expecting a smooth ride. More

Consistency keeps me returning for fleet maintenance Every one of my visit to have a vehicle in my fleet serviced or repaired has been a positive experience. The service writers get my information corre Every one of my visit to have a vehicle in my fleet serviced or repaired has been a positive experience. The service writers get my information correct and the repairs are completed correctly More

They tackled and fixed a problem others couldn't. My Explorer has been around the block many times and I was facing a smog test. The engine light was on. I took the vehicle to my local mechanic and My Explorer has been around the block many times and I was facing a smog test. The engine light was on. I took the vehicle to my local mechanic and he was unable to help me. Star Ford Lincoln found and fixed the problem. More

Great! Had a prettty good experience overall at star afore Glendale. This was the only dealership in a 30 mile radius that carried the exact car i wanted and Had a prettty good experience overall at star afore Glendale. This was the only dealership in a 30 mile radius that carried the exact car i wanted and got it at a comfortable price More

Thank you Kevin Kevin McGlinchey was a pleasure to work with and although it was pricey, he helped me get down to the bottom of what was wrong with my car and fixed i Kevin McGlinchey was a pleasure to work with and although it was pricey, he helped me get down to the bottom of what was wrong with my car and fixed it quickly. He was communicative and I truly appreciate how he made sure to give me the best deal possible. I hope all is well with my car from now on, but if it's not Kevin will be the first person I call. More

Good experience Andrew took the time to listen to detail explanation of my requests. He kept close communication and provided great service. Will definitely come back Andrew took the time to listen to detail explanation of my requests. He kept close communication and provided great service. Will definitely come back!! Thak You Andrew!! More

A Level of Service far beyond the "norm" Alright, Alright, Alright...Matthew McConaughey said that in the commercials for Lincoln, and I was hesitant having owned other Luxury brands with whi Alright, Alright, Alright...Matthew McConaughey said that in the commercials for Lincoln, and I was hesitant having owned other Luxury brands with white glove type service...well, my MKX needed service and Seta Alexanian and Manny Arguello ensured that every detail was white glove...or better..... I will definitely be back and give 5 stars for the service, speed, professionalism and attention to every detail...including my car was ready and waiting for me and yes, Manny, it was spotless! Thank You, Brian Theobald More