Star Ford Lincoln

As usual! I have been a client to Star Ford for past 11 years, even though expensive! But, I am amply satisfied with the service provided and friendliness of al I have been a client to Star Ford for past 11 years, even though expensive! But, I am amply satisfied with the service provided and friendliness of all the service staff. More

One of the best costumer services that I have ever had I’m so happy with my new car because the customer service at the ford dealership help us a lot to get the car that we really want. I’m so happy with my new car because the customer service at the ford dealership help us a lot to get the car that we really want. More

Randy delivered excellent customer service! Randy could't have been any nicer and efficient. This is how excellent customer service looks like! You are a gift to this company Randy! Randy could't have been any nicer and efficient. This is how excellent customer service looks like! You are a gift to this company Randy! More

Smiles Every Time Seriously, I dont know why everyone there is so happy and friendly! I've been to other Ford dealership service departments and this was not the case. Seriously, I dont know why everyone there is so happy and friendly! I've been to other Ford dealership service departments and this was not the case. These people here must have an amazing manager or something. Wonder what their special sauce is! More

Service from 3/19-20/2019 **I had sent an email on 3/22/19 to Manny Arguello but I have yet to hear back from him. My name is Aremy Gomez. I went in for a schedule appoint **I had sent an email on 3/22/19 to Manny Arguello but I have yet to hear back from him. My name is Aremy Gomez. I went in for a schedule appointment to address issues with my A/C on 3/20/19. I was assisted by Michael Harry. Mike told me the service should only be a few hours. Around 4:30 pm that day, he texted me that they were still running the diagnostic and asked if the car could be kept overnight. I noticed the text around 5 PM and responded that was not acceptable since I drive for work. No response, I had to stop in the middle of a session with a client in order to contact Ford and inquire what was going on with my car. The woman informed me that Mike had already left for the day! I told the woman who assisted me that I was at a loss having been left with no car and no KEY to my apartment (same keychain) and asked for a rental. However, she told me that anyone who could authorize a rental was also gone for the day. This was completely unacceptable and hurtful. I understand that I am not the only customer but this was incredibly inconsiderate. I felt so disregarded. I did not confirm that the car could stay over night and was not even given the opportunity or courtesy of a phone call to arrange for a car/rental to get home. The next morning, I had to CANCEL a session with a high-risk client due to having no transportation and needing to go into Ford to get a rental. Upon arrival, Mike did not apologize for his lack of customer service and appeared unfazed when I did bring up feeling upset about being left with no car and no apartment key. In addition, I was provided with a rental that was on empty which further prolonged me from starting my word day. Ultimately, I just wanted to make to issue known to prevent this type of issue to occur in the future. More

Perfect service day - even my cars are smiling Two of our cars were serviced in the most efficient and competent way - we were taken care of by advisor Michael Harry, and couldn’t not be happier wi Two of our cars were serviced in the most efficient and competent way - we were taken care of by advisor Michael Harry, and couldn’t not be happier with his service. Frankly there was nothing that could have been done better by anyone from the gentlemen who receives the cars to the cashier. As my grandson might say - this Ford Service Center rocks! More

I enjoyed the experience. Went in monday mid morning so not sure if service is a little on the slow side but because of the time and day I got FAST and good customer service fr Went in monday mid morning so not sure if service is a little on the slow side but because of the time and day I got FAST and good customer service from Seta. More

Thanks for the friendly service On top of the regular service, Kevin was also kind enough to make sure I got the sticky gunk off my windshield from when temporary papers were stuck On top of the regular service, Kevin was also kind enough to make sure I got the sticky gunk off my windshield from when temporary papers were stuck to the inside of the window from the initial car sale. Thanks More

Excellent I would to thank Mr Randy who provided me with excellent service.Mr Randy has a great customer caring.He always pays attention to your concerns and he I would to thank Mr Randy who provided me with excellent service.Mr Randy has a great customer caring.He always pays attention to your concerns and he always provide you with the highest best and excellent service.I also would like to add Mr Many who is the manager in service department. Mr Many is a very nice gentleman and Mr Many always provided me with excellent service. Mr Many is a great manager and he does care very much for the customers that bring their cars for service in his department. Thank you so very very much Mr Many And Mr Randy in Star Ford in Glendale CA. And thank you Ford. Yours Sincerely, Robert Kh. More

Rude and waste your time. This dealership masquerades as a legitimate operation. Be careful. Surprised that Ford would allow them to use their logo and brand. I'm sure for b This dealership masquerades as a legitimate operation. Be careful. Surprised that Ford would allow them to use their logo and brand. I'm sure for basic service they're fine. When it comes to system updates or anything ford warranty related - they simply don't know what they're doing or have hacks to get around the system. When this happened to me they held my truck and I had to fight to get it back in working order. The switched my person several times in the name of convenience, but the reality is they do this to change the story on you so that there isn't any accountability on what the previous person promised or said. I was told it would be a simple update. No more than a couple of hours. Day one I was told it was the wifi, then i was told it was Ford, then I was told it was my truck. I couldn't afford to leave it with them as it's my main means of transport or income. So they made me wait two more hours to get it ready and updated. A week later I bring it and told the part is in stock and it should take no more than an hour. 8 hours later I'm told it's the wifi, then that it's Ford, and that I have to leave my vehicle. Understand by this point I've dealt with 3+ people all whom know little to nothing of what the previous person said, promised, or advised. So each time you have to start all over again. They text you and don't reply. They don't engage in solutions only presenting and making it your problem. Frankly some of the people are just rude and think it's perfectly ok to leave you w/o a vehicle and to waste your day. They take no responsibility and make all problems someone else's -- ford, the wifi, the system, and your vehicle. What a bunch of charlatans. My truck is still broken. More