Star Ford Lincoln

Terrible Experience I have been a loyal customer of this Ford dealership for a few years now. Never have I had such a terrible experience. When the windshield wiper fluid I have been a loyal customer of this Ford dealership for a few years now. Never have I had such a terrible experience. When the windshield wiper fluid dispenser on my 2008 Ford Focus stopped functioning, I made an appointment at this service center. Sam Davis "helped" me, and she was rude from start to finish. She could't figure out what was wrong by looking under the hood, so she asked me to follow her inside. Then she asked if I was up-to-date on my routine maintenance. Well, she had my file up in front of her -- couldn't she see that I was just there for an oil change? Then, she printed off a quote and gave me a pen to sign off on it, without talking me through anything whatsoever. When I saw that the estimate was $145, I asked her what that would cover, and she said a diagnostic. (Treating me as if I were an idiot for asking such a stupid question.) She also told me that it would take "at least a couple of hours" and that this type of work is not done on the weekends. (For the record, I've had this issue before, and it was resolved quickly for a low cost.) Well, I work full-time during the week, and I needed to get back to work, so I told her I was leaving. When I returned to my car, I couldn't find my keys, so I went back in to ask her where they were. She told me that she'd left them on the windshield, but they weren't there. Someone else found them inside my car. Again, from start to finish, a negative experience. She was not friendly or helpful or considerate or accommodating. You've just lost a loyal customer. More

Star ford got me in the car we wanted at the payments we wanted (twice). It was a pleasant experience all around. We will definitely go back again got me in the car we wanted at the payments we wanted (twice). It was a pleasant experience all around. We will definitely go back again More

Came in for a 115,000 mile with coupon and Sam is awesome! What a great short wait time and convenience! I so love the coffee and ambience in the waiting rrrom! What a great time! Danielle/Sam is the best!!! What a great short wait time and convenience! I so love the coffee and ambience in the waiting rrrom! What a great time! Danielle/Sam is the best!!! More

Quick and Easy Kevin was very helpful and informative on what my car needed as far as recalls and gave an accurate estimate on how long my car would take for mainten Kevin was very helpful and informative on what my car needed as far as recalls and gave an accurate estimate on how long my car would take for maintenance. More

Great reliable service I’ve been getting my 2007 Ford Focus serviced at the Star Lincoln Ford service center for 3 years where they have taken care of everything from oil ch I’ve been getting my 2007 Ford Focus serviced at the Star Lincoln Ford service center for 3 years where they have taken care of everything from oil changes to a recent AC compressor replacement. Their work makes me feel safe on the road and their prices are fair. I’ve even had service technicians take the time to show me why certain fluids need to be changed, parts replaced, etc. These folks work hard to take care of customers and their cars and it shows. More

Car service I had my appointment at 9am Michael brought me in right away, got all my questions answered and got me an Uber while they worked on my car. Thank yo I had my appointment at 9am Michael brought me in right away, got all my questions answered and got me an Uber while they worked on my car. Thank you for a great experience, I would definitely recommend others to the glendale location. Everyone was very friendly and helpful. More

Great job Loved the valet.....I was able to go about my day driving errands with little interruption. The car was returned the same day with everything complet Loved the valet.....I was able to go about my day driving errands with little interruption. The car was returned the same day with everything completed. The sticky door was fixed, the car was serviced, and it was nice and clean. Great job. More

Always feel taken care of Thank you, Star Ford, for always making me feel taken care of. The speed is kind of long, but I never have any issues with my car when it's done. Like Thank you, Star Ford, for always making me feel taken care of. The speed is kind of long, but I never have any issues with my car when it's done. Likely duration = quality. More

Great experience They really took care of me. Very attentive to all my needs. Have been co Ing here for 25 years and followed them to all their different locations. They really took care of me. Very attentive to all my needs. Have been co Ing here for 25 years and followed them to all their different locations. More

COURTEOUS AND PROFESSIONAL THEY TOOK CARE OF ALL MY NEEDS...PAID ATTENTION TO DETAILS..KNOWLEDGEABLE COURTEOUS AND FRIENDLY WITH HANDLING MY CONCERNS! TIME IN AND OUTOF SHOP WAS THEY TOOK CARE OF ALL MY NEEDS...PAID ATTENTION TO DETAILS..KNOWLEDGEABLE COURTEOUS AND FRIENDLY WITH HANDLING MY CONCERNS! TIME IN AND OUTOF SHOP WAS EXCEPTABLE. More