Star Ford Lincoln

Average Service Experience Had an average service appointment. Was offered items before confirming if I needed them. Prices for additional items were very expensive. Thinking of Had an average service appointment. Was offered items before confirming if I needed them. Prices for additional items were very expensive. Thinking of going to another non-dealership service provider More

Unpleasant Surprise My lease of 3 years is coming to an end with only 20,000 miles on the car. I thought since it is the last service and under 3 years, the service woul My lease of 3 years is coming to an end with only 20,000 miles on the car. I thought since it is the last service and under 3 years, the service would be free, but I was given bill at the end. It's not the $ 75 or $ 80, but I wish the guy would've told me in the beginning. More

Ford fiesta transmission Donovan was very helpful. My transmission was part of the faculty ones it was fixed quickly and he gave me information about my next steps in regards Donovan was very helpful. My transmission was part of the faculty ones it was fixed quickly and he gave me information about my next steps in regards to the lawsuit. More

Creative service Road damaged tire not in stock, and could not be delivered before 2:00pm. I'm in on an 8:00 appointment and would have to wait until then. My Servic Road damaged tire not in stock, and could not be delivered before 2:00pm. I'm in on an 8:00 appointment and would have to wait until then. My Service Lane Manager, Michael Harry, arranged to split up the service order, having all the work possible done in the morning, then releasing the car back to me with the knowledge I would bring it back at 3:00pm, and the final work would then be completed. Worked smoothly and to my compleat satisfaction, thanks to Michael. More

Recall=new car Went in there to service my 2016 Ford escape. I ended up purchasing 2017 F-150 fully loaded. The service counter person what's great as soon as I got Went in there to service my 2016 Ford escape. I ended up purchasing 2017 F-150 fully loaded. The service counter person what's great as soon as I got there she greeted me with a great smile channel for me a cup of coffee. Talk to you sales rep Angela one of the most friendliest person. Everyone was great great customer service didn't feel pressure to buy I'm like other car companies More

RANDY DUCKETT was excellent! RANDY DUCKETT was incredibly helpful and amazing to speak with. Amazing service ! I Will definitely come back and hope to work with Randy again if he RANDY DUCKETT was incredibly helpful and amazing to speak with. Amazing service ! I Will definitely come back and hope to work with Randy again if he is there. More

Seta Alexanian excellent Seta Alexanian always takes good care of me. I feel like my car is in safe, good working order when I leave the Star Lincoln repair center. Seta Alexanian always takes good care of me. I feel like my car is in safe, good working order when I leave the Star Lincoln repair center. More

Dismissive Service I considered my experience poor for the following reasons: I received a recall letter in December 2018 letting me know that I needed to take my Ford F I considered my experience poor for the following reasons: I received a recall letter in December 2018 letting me know that I needed to take my Ford Focus for Safety Recall service. The letter indicated that I would receive a notification when the parts arrived, so I could make an appointment. The first quarter came and went, and I never received a notification. When I called the service department, I learned that they had the parts. The service representative was not friendly and in a short and dismissive tone, told me that, "Ford does not offer service for safety recall cars on Fridays." I was stunned when I heard this! Fixing safety recall cars should be a priority at Ford: these defective cars can potentially cause an accident, as your letter clearly states, and endanger my safety and others. Then, when I took my car for service, Ford didn't want to pay for the Lyft driver because my work is over 10 miles from the dealership--my work is only 12 miles away from Glendale. In my opinion, this must be part of the "free of charge service." Finally, when I went to pick up the car, the cashier who called to get the car from the service department, was unfriendly and not even made eye contact with me once. She made me feel as if I had done something wrong for taking my car to fix the defect. I always praised Ford not only for its quality of cars but excellent service. Now, I have nothing good to say: Since I bought the Ford Focus, I have taken it 3 times for service all related to the defect engine and CPV. And all three times, the service has been mediocre. I definitely, won't buy nor recommend to friends and family to buy a Ford. More

Best service ever Jose was amazing. Best service I’ve had at a dealer ever. They were so quick and transparent. Even offered to get me a ride to work. Jose was amazing. Best service I’ve had at a dealer ever. They were so quick and transparent. Even offered to get me a ride to work. More

Fantastic Service Star Ford always goes above and beyond. Great Team and great Service. The service and the turn around time has earned my business. Special Thanks to S Star Ford always goes above and beyond. Great Team and great Service. The service and the turn around time has earned my business. Special Thanks to Seta who always advocates for me, and has a friendly smile. More