Star Ford Lincoln

Pleasant customer service with a courteous advisor and quick turn around. All my issues were resolved and all questions answered. I will continue to bring in my car for servic with a courteous advisor and quick turn around. All my issues were resolved and all questions answered. I will continue to bring in my car for service at this location. More

The whole store in general is good, but The whole store in general is on point, besides the man who helped me. He was having a bad day or month and just rude and taking it out on his costerm The whole store in general is on point, besides the man who helped me. He was having a bad day or month and just rude and taking it out on his costermers. More

Fast and quick! N/A I don’t know what to say! Quick, fast, and ready to go! I loved how fast they finished my car it was cool! N/A I don’t know what to say! Quick, fast, and ready to go! I loved how fast they finished my car it was cool! More

Great customer service We got overall Wonderful customer servicer from Sm she was Amazing ! We will be back next month! This is my second visit with Sam! Very pleased We got overall Wonderful customer servicer from Sm she was Amazing ! We will be back next month! This is my second visit with Sam! Very pleased More

Quick fix These guys are great. I came in with a recall issue, which dealt with the transmission. Andrew was so knowledgeable and ensured me I’d be able to mak These guys are great. I came in with a recall issue, which dealt with the transmission. Andrew was so knowledgeable and ensured me I’d be able to make my road trip once it was done. As he saw this was a great inconvenience to me he helped fix me up with a free ride home, and kept me informed every step of the way. When he told me he’d have an answer by 12, he did. Great to work with people who you trust and will give you accurate information! The car drove perfectly for my road trip and all issues were fixed! More

Great Service with a smile I just want to say thank you to Manny, Eddie and Mike, for taking great care of my car. I am a very happy Costumer. This was my second time to have m I just want to say thank you to Manny, Eddie and Mike, for taking great care of my car. I am a very happy Costumer. This was my second time to have my car serviced at Star, I also was having a part replaced part of my warranty, I moved to this end of the valley a year ago and was really worried that I would not receive the same service, that i had in Valencia, but these three , were very professional and made sure I got the care that I was used to. I want to thank them for all that they did to make me happy and for taking care of my car. I am very happy. Thank you Star ford service department for taking very good care of my car! Camille Molina More

Great customer service Our advisor helped us a lot, she’s very clear and also very friendly. She has exceeded our expectations. Great Job and keep it up SETA ALEXANIAN! Our advisor helped us a lot, she’s very clear and also very friendly. She has exceeded our expectations. Great Job and keep it up SETA ALEXANIAN! More

Oil change Great! Every one in the service department was amazing. I was particularly impressed with how knowledgeable everyone was. However, regarding this surv Great! Every one in the service department was amazing. I was particularly impressed with how knowledgeable everyone was. However, regarding this survey, I’m definitely disappointed that I had to take extra time to explain what I liked. One should not have to justify satisfactory service. So, if I could give an unsatisfactory rating on anything, it would be the survey itself afterwards. More

Never again will I use this dealership I leased three vehicles for my company. They had the street name incorrect on all contracts and related documents, and one of the contracts had the w I leased three vehicles for my company. They had the street name incorrect on all contracts and related documents, and one of the contracts had the wrong negotiated lease rate. One of the vehicles delivered to my office had a ding in the paint which was not noticed until after they dropped off the vehicles. When I tried to contact the sales person, he never returned my voice mail message, and it took him several hours to respond to my several emails. Once they get paid, they do not seem to care about their customers. More

Warranty Replacement - Great Service Everyone at Star Ford was extremely friendly and helpful. My car came in for a warranty replacement. I spoke with Michael on the phone the previous we Everyone at Star Ford was extremely friendly and helpful. My car came in for a warranty replacement. I spoke with Michael on the phone the previous week, during which he was very pleasant and informative. I had the pleasure of meeting him for the scheduled appointment. Through out the day he kept me updated with the status of my car with text updates (which are a preferred method). I am very happy this is my local Ford, which I can rely on and know I'll be treated great every time! Thanks Michael - 5 stars! More