Star Ford Lincoln

Car Broke down on drive home This is the 2nd time having to have my car TOWED back after a easy maintenance job. Oil Change and Brake fluid exchange.. What could go wrong? It was This is the 2nd time having to have my car TOWED back after a easy maintenance job. Oil Change and Brake fluid exchange.. What could go wrong? It was TERRIFYING breaking down on off ramp brakes not working car shaking lights flashing!!! Then when I showed up my service rep had left, Donovan was actually very kind and apologetic talking me thru it over the phone but he had left before I got there. I show up to pick up my other car which only was having a oil change, clearly shaken and honestly a hot mess. The woman that got my other car out for me couldn't have been more insensitive rude and down right MEAN to me. I will NOT return. More

Best experience so far I’ve had a few very negative visits to this dealership. Yesterday was exemplary. I needed an oil change. It was comparable to going to a jiffy lube or I’ve had a few very negative visits to this dealership. Yesterday was exemplary. I needed an oil change. It was comparable to going to a jiffy lube or valvoline! The beauty of those places is they are quick and usually more affordable than a dealership. Well, I was in and out yesterday in about 35 minutes and the price was comparable to the other places. This was remarkable. More

Excellent service! Customer was treated with respect and professionalism by the staff. Services was provided in a timely manner. The environment was friendly and accommo Customer was treated with respect and professionalism by the staff. Services was provided in a timely manner. The environment was friendly and accommodating to the needs of the customers. Excellent service! More

Service for a 15 yo Mercury Parts for an older car sometimes are difficult to find. Star found a rear wiper motor in Arizona, had it quickly shipped to Glendale. The service te Parts for an older car sometimes are difficult to find. Star found a rear wiper motor in Arizona, had it quickly shipped to Glendale. The service techs were knowledgeable in repair and the service adviser was most helpful in getting the job done quickly and efficiently. Super job from front desk to the shop floor. More

F150 svc Would appreciate having our vehicle washed, when bringing it in for a servce. Service at Lexus, across the street, always includes a car wash. Would appreciate having our vehicle washed, when bringing it in for a servce. Service at Lexus, across the street, always includes a car wash. Wondered if the two filters were a little expensive. More

Warranty Repair Extremely satisfied with the work and customer service. Sam Davis kept me in the loop and handled all the details with rental car etc. It was a stre Extremely satisfied with the work and customer service. Sam Davis kept me in the loop and handled all the details with rental car etc. It was a stress free experience. More

Excellent work Very happy with the dealer service department. They taken care of my Ford transit connect recalled problem in 3 hours, I recommend higley to friends Very happy with the dealer service department. They taken care of my Ford transit connect recalled problem in 3 hours, I recommend higley to friends and family. More

First 5,000 mile service Thank you service rep Angie! I love a real car gal. Tech Jeremy was super efficient Star Ford made me feel like a VIP. Easy to get an appointment Thank you service rep Angie! I love a real car gal. Tech Jeremy was super efficient Star Ford made me feel like a VIP. Easy to get an appointment and a quick in and out. More

Good service -- just would like more communication. Brought the car in for a popping sound when turning left. Was fixed no problem. Second issue was a 3rd row seat issue. They were unable to find out Brought the car in for a popping sound when turning left. Was fixed no problem. Second issue was a 3rd row seat issue. They were unable to find out what was causing the seats to fold up on their own. No error codes showed up so at this point we just wait of it to happen again then bring it back in. The service was pretty good and this dealership tends to be much better than the North Hollywood dealership. The only thing I would have liked is more communication through out the process. Just a simple text updating us at the end of the day would have been great. All in all we've had good experiences at this dealership. More

trouble shooting still ongoing on electronics problem My 2014 Ford Focus would not shut down aux power even with key removed and doors locked. I brought it in to Star right away without a service appointm My 2014 Ford Focus would not shut down aux power even with key removed and doors locked. I brought it in to Star right away without a service appointment. They worked on it for an entire day as it proved difficult to solve, or even to recreate the issue. At end of the day Friday, service advisor Donovan said they did not want to replace the key/ignition module without being sure that was the issue, which was the best decision for me as the customer. I'm bringing it back in tomorrow, Monday, so they can do further tests to find and fix the issue. More