Southern Volkswagen Greenbrier

This review is meant to inform others about my experience with Southern VW. Bought a pre-owned car 12/26/24 and I ended up making my 3rd payment on the car before finally getting the car registered. I am o with Southern VW. Bought a pre-owned car 12/26/24 and I ended up making my 3rd payment on the car before finally getting the car registered. I am out of state and apparently the dealership depends on a 3rd party to complete the process. Frustrating as I intended to transfer my plate that I have had for 20 years and due to the amount of time it took this dealership and 3rd party company to process the title work, I had to surrender my plate to the DMV to avoid my license from being suspended. This was due to DMV saying I had a tag that wasn't registered and showed no insurance. Titling should never take this long. I ended up spending several hours of my time at the local treasurers office and DMV and was able to get the car registered on my own. I have bought many cars in my life and the sales experience was not very good. I was mislead about internet pricing only for it to change once I drove 5+ hours to the dealership for a bunch of dealership add-ons on a used car. Who puts a lojack package on a used car? Condition of the car was highly misrepresented as the listing said it had brand new tires on it only to find the tires were so worn out that the inside of tires had the wire hanging out on all 4. For a car with 17K miles on it I am convinced these are the original tires. Plus one of the wheels were curbed so bad that it also had taken a chunk off the tire. Makes me question the competence of the service department that inspected it. You'd think buying a VW from a VW dealership would have been better inspected. I have not put many miles on the car since purchasing it to be able to ruin these "brand new" tires as bad as they are. Now I have to replace these "brand new" tires at another unexpected expense. Reached out to General Manager just to be quoted that the dealership follows Virginia inspections standards instead of trying to come to some kind of mutual agreement. Dealer sells a car with tires that knowingly measured 4/32 to pass on the expense to the new owner to have to replace. Clearly at the end of the tires lifespan. Then instead of taking any kind of responsibility tries to say with a high performance vehicle can go through tires quickly due to excessive speeds and braking or if I hit a pothole like I could wear tires out in less than 90 days of ownership. One can assume that Dealer profits outweigh customer safety. More

Wess in service treats you like you want to be. Professional with courtesy and a smile. Thank you for everything I will always give you the family's business. Professional with courtesy and a smile. Thank you for everything I will always give you the family's business. More

Service department was very transparent in their communication about other preventative maintenance done without being assertive and fixed the initial problem I originally brought the SUV in for. I communication about other preventative maintenance done without being assertive and fixed the initial problem I originally brought the SUV in for. I will be returning More

Andrew Smithson my service advisor is great and attentive!! I’ve never had a problem with you guys best customer attention and service! I always feel comfortable when staying and waiting for my car attentive!! I’ve never had a problem with you guys best customer attention and service! I always feel comfortable when staying and waiting for my car to get a service done!. I am appreciative of the technicians and service people who work and touch my car the carefulness and love you guys put in what you do!!! Thank you for taking care of my baby ‘16 GTI More

Excellent service. In and out as scheduled. Prompt cashier exit. Clean waiting area. Thank you. In and out as scheduled. Prompt cashier exit. Clean waiting area. Thank you. More

Waited 3 hours for an oil change. Texted the Greenbriar message about job completion and did not receive a response. Texted the Greenbriar message about job completion and did not receive a response. More

Absolutely the best Vw dealership in the whole USA. I will always give them any business I have. Thank you for everything you restored my faith in car dealerships. I will always give them any business I have. Thank you for everything you restored my faith in car dealerships. More

Staff was friendly and knowledgeable. They got my car done in a fairly reasonable time. They got my car done in a fairly reasonable time. More

Very helpful I've been coming to get service for years since I bought my Jetta in 2016 and I love the customer service they give me since I bought my Jetta in 2016 and I love the customer service they give me More

I've been a customer since 2018 and I'm satisfied with the service as long as I feel there's honesty. Everyone is courteous. the service as long as I feel there's honesty. Everyone is courteous. More