Southern Volkswagen Greenbrier

Every thing done on time. Thank you. All employees gave me red carpet treatment. Love my car. Thank you. All employees gave me red carpet treatment. Love my car. More

I took my car to get serviced 3 weeks ago, August 30th, for a check engine light that was on and to get 50K maintenance. I dropped my car off at my appointment which was at 8am. I didn’t receive a call unt for a check engine light that was on and to get 50K maintenance. I dropped my car off at my appointment which was at 8am. I didn’t receive a call until closing time just for my advisor, Tim to call and tell me they didn’t get to look at my car. Tim said I could pick it up because it was a holiday weekend and wasn’t going to be worked on for four days. Tim also said they didn’t have the piece I needed to fix the check engine light and had to order it and would give me a call when it came in. He never called, never reached out about the part or anything, and it has been 3 weeks since my original appointment which was on August 30th. This is the second advisor I worked with that has failed to do their job. This place is super unprofessional and I also feel like they are racist and inconsiderate. More

The technicians do good work but Tim will ignore every phone call you try to make. It is wildly frustrating paying several thousands of dollars for repairs (something I would never mention in person becau phone call you try to make. It is wildly frustrating paying several thousands of dollars for repairs (something I would never mention in person because it makes me feel like an xxxxxxx, but I'm done coming back here now) and to be completely left in the dark as to why things are taking entire weeks longer than expected. It’s not the first time either. The last 3 times I’ve had to go, he’s been assigned to my car and its been a nightmare each time. People have to coordinate things like rentals and having no communication from the service center makes that very difficult. Never coming back. More

Thank you Tim Champion for taking such good care of us! We are grateful to know you. We are grateful to know you. More

Some communication would of been nice throughout the day but other than that no problems but other than that no problems More

Not bad not great. I I I I I ii iiiiiiii. I. Iiigety8bh tyidj to gi I I I I I ii iiiiiiii. I. Iiigety8bh tyidj to gi More

Some alternative dealers in the area were backed up several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. More

Did not fix all my issues and wanted to charge another $199 diagnostic fee when I called back to get it fixed after the weekend. Should have fixed everything the first time around. Very poor customer serv $199 diagnostic fee when I called back to get it fixed after the weekend. Should have fixed everything the first time around. Very poor customer service. Will never bring my car back to this dealership. More

I have been a southern customer for about 15 years. The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car serviced was not great. The service tech immediately started selling me on several issues that were actually covered by warranty. The problem was they didn’t check my service history or my history of purchases (8 vehicles ). I didn’t feel like a valued, loyal customer. I had to ask them several times to check the history and warranty status and it turned that the service was covered by the warranty. So once that was settled it was all good. Just disappointed in the initial contact. More

Great service, just wish I could make an appointment for just an oil change and nothing else (when that’s all I need) just an oil change and nothing else (when that’s all I need) More