Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Palms Mazda
Royal Palm Beach, FL
185 Reviews
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 185 reviews
April 21, 2026
Alberto was amazing and made purchasing a vehicle a great experience. I highly recommend him as a sales associate and recommend him 1000% . Ask for Alberto and you won't regret it!! experience. I highly recommend him as a sales associate and recommend him 1000% . Ask for Alberto and you won't regret it!! More
by Cnsregister
Employees Worked With
Alberto Torres
April 18, 2026
Eddie and Chris were wonderful to work with. I bought a Mazda CX-5 and for the most part everything was done electronically. Then I drove to their dealership traded in my existing car and drove I bought a Mazda CX-5 and for the most part everything was done electronically. Then I drove to their dealership traded in my existing car and drove home with my new SUV. More
by Dandavis51
April 16, 2026
I purchased a 2024 Mazda CX5 from Southern Palms Mazda on December 27, 2025. At the time of purchase the finance representative sold me a service contract and a tire protection warranty. On December 30, 2025 December 27, 2025. At the time of purchase the finance representative sold me a service contract and a tire protection warranty. On December 30, 2025, I retuned to the dealership and canceled both warranties. The paper I signed acknowledging the cancellation stated I would receive the refund as a credit to my auto loan. As of today, April 15, 2026, I have not received the refund. I have spoke to the manager multiple times in person and by phone and email throughout January and March and have been repeatedly assured me that I would receive the refund as it would be “unlawful” for the dealership not to do so. Both warranties were canceled and I made no claims against either warranty. The last time I spoke with the dealership was April 7 when I was told the check would be cut a.s.a.p. And I would get a call when it was sent out. No call or check as of today. Fifteen weeks and counting. Buyer beware. More
by Cleighroe
August 15, 2025
It is a pleasure to write and praise Liana from Southern Palms Mazda I had a number of questions that require extra effort to get the answers. She delivered and all the information I needed and very prom Palms Mazda I had a number of questions that require extra effort to get the answers. She delivered and all the information I needed and very promptly. She also thoroughly explain to me why do you factors that go into vehicle pricing and also how to be a savvy car shopper. Unfortunately, her dealership didn’t happen to have the vehicle for which I was looking. That being said, they had a very wide selection. And, the next time I’m looking for a lMazda I will turn to her first. It’s hard to find dealer representatives who follow through and answer messages in a timely fashion Liana extremely helpful to me I particularly appreciate all of her follow through. If you are looking for a Mazda, tell Liana Your needs and she will work her hardest to meet them! More
by Dave
Employees Worked With
Liana in sales support. xxxxx
August 25, 2024
BEWARE - Bait and switch/fraud. I went to this dealership with a screenshot of the advertised price from THEIR OWN website of a pre-owned CX-5 that I was interested in. After I arri I went to this dealership with a screenshot of the advertised price from THEIR OWN website of a pre-owned CX-5 that I was interested in. After I arrived I was presented with an offer containing a $2,985 charge for ceramic coating (which I didn't want or ask for) and a charge for refurbishing the car (around $1,985). They tacked on approx. $5,000 to the price advertised on their own website! As expected, red flags went up immediately and honestly, I was shocked that they would try to add in such ridiculous fees. When questioning the salesman, he told me "every dealer puts a low price on the website to get people in the door, it's not just us". I said I would pay the ADVERTISED PRICE as stated on their website and not a penny more. After a few more wasted minutes of trying to get me to pay a "refurbishing" fee, I walked out only to receive several texts and phone calls from various "managers" saying that they would honor the "advertised price". I was truly stunned that a dealer would advertise a car and a clearly stated price and then try to add slightly more than $5,000 in money making fees. I refuse to do business with a dealer like this. I will gladly take my money elsewhere and try to let as many people as possible know what they are facing before they waste their time. Warning to potential customers - PLEASE read each line item in your offer, they will tack on fees for things you don't want/understand or ask for. Luckily, I am very well informed and didn't fall for it, but sadly, many probably do. That's why they continue to treat people (in my case it was most likely because I am a woman) with disrespect and what I would consider classic bait and switch. I encourage others to post your bait and switch experiences with this dealer, as I can't be the only one. More
by ErinRN
Employees Worked With
Oscar and Ricky from sales department
July 20, 2024
Everyone there treated me with kid gloves! ! I had a positive experience there, especially working with salesman Ismael Miranda! I connected really well with him and that made the trip to the ! I had a positive experience there, especially working with salesman Ismael Miranda! I connected really well with him and that made the trip to the dealership all the more rewarding!! More
by bronxhandball
Employees Worked With
Salesman Ismael Miranda
