Southern Palms Mazda

I've purchased two vehicles from this dealership in the past — most recently a year and a half ago — which is why I came back to consider a third. That loyalty was met with one of the worst customer servic past — most recently a year and a half ago — which is why I came back to consider a third. That loyalty was met with one of the worst customer service experiences I've had at a car dealership. Previously I had a very positive experience with this Mazda dealership — this visit was a stark contrast. Part of the reason I kept coming back to this dealership was Abby Cook. I originally bought a car from her when she was a salesperson, and last summer, when she'd moved up to manager, she was so willing to work with me on a deal. I ended up going with a Toyota instead of the Mazda I was looking at with her at the time, but that experience stuck with me and is a big part of why this dealership stayed on my list. This time, the salesman himself was pleasant to deal with. I told him upfront I was looking for the best price and wasn't there to play games — I just wanted their best number at the door, before I revealed what I'd been quoted elsewhere. He came back with a price $2,000 over my best offer without even knowing what that number was. At that point I told him I wasn't there for games, said "if you want to make a deal, give me a call," and got up and walked out. The salesperson came out after me along with a tall gentleman I assumed was a manager, who was quite pleasant and asked if I could just wait while they tried to work something out and beat the competitive offer. I sat in my car in the parking lot and waited. Unfortunately, that pleasant gentleman was not the one who came back out — instead it was a short manager with a beard, who never introduced himself and had a noticeably abrasive attitude from the start. I mentioned my history with Abby Cook and how her service was a big reason I kept coming back. He responded by badmouthing her, saying she was "horrible" and that's why she was let go. I corrected him and said I'd actually had a great experience with her — but the tone of the conversation had already soured. He eventually offered a price $200 under my competing quote, presented as a take-it-or-leave-it deal. When I told him I still needed to find out what my trade-in was worth from him, another dealer, and probably CarMax before deciding, he seemed offended, turned around, and walked away without another word. The salesman was fine to work with, but the short manager's unprofessionalism — no name given, badmouthing a former employee, and walking away over a reasonable request. More

A huge shout-out to Carlos Gonzalez at Southern Palms Mazda!! After 12 years, our daughter was ready for a new car After test-driving a few options, she fell in love with the look, feel and features of t Mazda!! After 12 years, our daughter was ready for a new car After test-driving a few options, she fell in love with the look, feel and features of the Mazda CX-5. She had her heart set on a specific color combination and found the perfect match at Southern Palms Mazda in Royal Palm Beach. We were greeted by Account Executive Carlos Gonzalez, who knew exactly which vehicle she wanted and spent the next five hours ensuring she got the best deal possible. Carlos was professional, thorough and straightforward with zero pressure. He went above and beyond by helping her transfer her belongings from her old car to her new car in the rain and patiently walked her through all the cars features so she felt comfortable driving home. He even managed to salvage her old SunPass so she wouldn't have to buy a new one. Carlos made this a wonderful experience for our daughter. We couldn't have been happier with his service and highly recommend him. Arleen Kupfer (mother of car purchaser - Michelle Kupfer) Our daughter was ready for a new car after 12 years. Knowing that I’m a big research guy who often studies Consumer Reports for the best prices and options, I gladly went with her. After test-driving a few options, she fell in love with the look, feel, and features of the Mazda CX-5. She had her heart set on a specific color combination and found the perfect match at Southern Palms Mazda in Royal Palm Beach where we were taken care of by Account Executive Carlos Gonzalez. He knew exactly which vehicle she wanted and spent the next five hours working tirelessly to get her the best deal possible. Carlos was professional, honest and never pressured us. As a father, it brought me peace of mind to see him go above and beyond, thoroughly explaining the car's safety features so she felt comfortable and I felt reassured. We couldn't be happier with Carlos's exceptional service and highly recommend him to anyone looking for a stress-free buying experience. Glenn Kupfer (father of car purchaser - Michelle Kupfer More

Morgan is an exceptional salesman with extensive knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet a knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet another vehicle from him as well. I recommend him highly to any consumer. Thanks Morgan for making the process quick and easy More

I want to share my recent experience with Southern Palms Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s 2024 Mazda CX-5 lease early. The vehicle is only two years old, has very low mileage, has always been garage-kept, and is in excellent condition with no scratches or dents—in other words, what the car business would call “front-line ready.” After doing my homework and obtaining several offers, I contacted Southern Palms Mazda, believing that, as a Mazda dealership, they might place a premium on acquiring one of their own vehicles. Over the course of the previous week, my wife and I had received multiple calls from the dealership as part of what appeared to be an “equity mining” campaign designed to move existing customers into new vehicles. I called to inquire for their quote. I spoke with Gabriella Castilla and explained my situation. She enthusiastically responded, “Come in—we need your car.” After hearing the details, she specifically offered me $27,000 for the vehicle, saying that if the car was as described, we had a deal. Before agreeing to come in, I made it very clear that I did not want to waste my time playing games. The same evening, I visited the dealership, where Robert Nelson, the Customer Experience Manager, was expecting me. I handed over the keys for an inspection and waited for the appraisal results. Robert returned and informed me that the dealership would only offer $26,500. I immediately explained that this was not the offer Gabriella had made and reiterated that the vehicle was exactly as represented. I asked to speak with the used car manager to understand why the offer had changed by $500. Unfortunately, the manager, Fabio, declined to meet with me directly. Robert—who handled the situation professionally and was not responsible for the original commitment—called Gabriella on her cell phone, as she had already left for the day. Gabriella’s response was disappointing. She stated that if the used car manager had lowered the offer, there was nothing she could do. In my view, she either misrepresented the dealership’s intentions or made promises she did not have the authority to keep. This was my third Mazda lease and, regrettably, it will be my last. I understand that vehicle values can change after an in-person inspection, but when a customer is assured of a specific number based on a detailed description of a vehicle, that commitment should be honored—or at the very least, explained by management face-to-face. The issue here is not the $500 difference. It is the principle. Customers deserve honesty, transparency, and respect for their time. I intend to share my experience with the dealership group Automotive Management Services Inc.and Mazda corporate, as I believe consumers should be aware of how this situation was handled. Buyer beware before doing business with Southern Palms Mazda. More

I just want to start in saying that I will not change dealerships in buying cars. Southern Palms Mazda has made me feel very special every time I have gone there. "Claudio Toruno" my salesman is an absol dealerships in buying cars. Southern Palms Mazda has made me feel very special every time I have gone there. "Claudio Toruno" my salesman is an absolute jewel, caring, honest individual that I have ever met in a Dealership!!. He goes over and above to make sure you walk out with a brand new car. His efforts, his honesty makes him the man that he is. They are all very very friendly. they make you feel very special. From the salesman "Claudio Toruno" which I recommend very highly to go see him!! You will not be disappointed, And to the Finance Manager "Eli Diaz" who was very professional and very nice in making sure I walked out with a car. There is not enough words to describe how this Dealership is. Come and see for yourselves!!! you will not regret it!!!! I will keep coming to them for my car needs or purchases!! THANK YOU SOUTHERN PALMS MAZDA!!!!! More

Cesar hizo un trabajo increíble ayudándonos durante todo el proceso de compra. Nos mostró varias opciones de carros, explicó todo claramente e hizo que los números fueran fáciles de entender sin ninguna pre el proceso de compra. Nos mostró varias opciones de carros, explicó todo claramente e hizo que los números fueran fáciles de entender sin ninguna presión. Muy profesional, paciente y conocedor. ¡Recomendamos mucho pedir a Cesar si buscan una experiencia fácil y sin estrés! More

Amazing experience! Cesar is the best thank you so much i did not expect to buy a car today but ended up making it happen! Make sure to visit southern Palms for all your Cesar is the best thank you so much i did not expect to buy a car today but ended up making it happen! Make sure to visit southern Palms for all your vehicles needs More

I went to Southern Palms Mazda with little hope of getting a vehicle because I only had a fair credit rating, and no downtime payment. I did have a loan from another bank for $6,500 and a 2009 Nissan getting a vehicle because I only had a fair credit rating, and no downtime payment. I did have a loan from another bank for $6,500 and a 2009 Nissan Altima, valued at most for $1,500. In short, I was searching for a Unicorn. I then met Mr. ROBERT NELSON, their salesman with over 25 years of experience selling cars. From the beginning, I knew he was sincere; when we were discussing the vehicle I was interested in acquiring, my AI was on,listening, and confirmed that ROBERT was correct and honest about everything he stated. He presented a 2021 Hyundai Tucson SE in mint condition with low mileage. I must add that their Finance Officer, Eli, who has an MBA in Finance, found ways to bring down the numbers to make the deal affordable for me; I'm on a fixed social security income. He added some extra perks to make it even more affordable. I didn't need the loan from the other bank since Eli gave me a better rate. One last note, their Insurance Broker, Javier found me a quote better than my carrier of 12 years. Their manager is one of the best who approved it all. Together, they're a great team that made my day! I give them 5 stars. Thank you all at Southern Mazda. You're the best! 🏆 Edwin Rivera More