Carlos Gonzalez

I've purchased two vehicles from this dealership in the past — most recently a year and a half ago — which is why I came back to consider a third. That loyalty was met with one of the worst customer servic past — most recently a year and a half ago — which is why I came back to consider a third. That loyalty was met with one of the worst customer service experiences I've had at a car dealership. Previously I had a very positive experience with this Mazda dealership — this visit was a stark contrast. Part of the reason I kept coming back to this dealership was Abby Cook. I originally bought a car from her when she was a salesperson, and last summer, when she'd moved up to manager, she was so willing to work with me on a deal. I ended up going with a Toyota instead of the Mazda I was looking at with her at the time, but that experience stuck with me and is a big part of why this dealership stayed on my list. This time, the salesman himself was pleasant to deal with. I told him upfront I was looking for the best price and wasn't there to play games — I just wanted their best number at the door, before I revealed what I'd been quoted elsewhere. He came back with a price $2,000 over my best offer without even knowing what that number was. At that point I told him I wasn't there for games, said "if you want to make a deal, give me a call," and got up and walked out. The salesperson came out after me along with a tall gentleman I assumed was a manager, who was quite pleasant and asked if I could just wait while they tried to work something out and beat the competitive offer. I sat in my car in the parking lot and waited. Unfortunately, that pleasant gentleman was not the one who came back out — instead it was a short manager with a beard, who never introduced himself and had a noticeably abrasive attitude from the start. I mentioned my history with Abby Cook and how her service was a big reason I kept coming back. He responded by badmouthing her, saying she was "horrible" and that's why she was let go. I corrected him and said I'd actually had a great experience with her — but the tone of the conversation had already soured. He eventually offered a price $200 under my competing quote, presented as a take-it-or-leave-it deal. When I told him I still needed to find out what my trade-in was worth from him, another dealer, and probably CarMax before deciding, he seemed offended, turned around, and walked away without another word. The salesman was fine to work with, but the short manager's unprofessionalism — no name given, badmouthing a former employee, and walking away over a reasonable request. More

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A huge shout-out to Carlos Gonzalez at Southern Palms Mazda!! After 12 years, our daughter was ready for a new car After test-driving a few options, she fell in love with the look, feel and features of t Mazda!! After 12 years, our daughter was ready for a new car After test-driving a few options, she fell in love with the look, feel and features of the Mazda CX-5. She had her heart set on a specific color combination and found the perfect match at Southern Palms Mazda in Royal Palm Beach. We were greeted by Account Executive Carlos Gonzalez, who knew exactly which vehicle she wanted and spent the next five hours ensuring she got the best deal possible. Carlos was professional, thorough and straightforward with zero pressure. He went above and beyond by helping her transfer her belongings from her old car to her new car in the rain and patiently walked her through all the cars features so she felt comfortable driving home. He even managed to salvage her old SunPass so she wouldn't have to buy a new one. Carlos made this a wonderful experience for our daughter. We couldn't have been happier with his service and highly recommend him. Arleen Kupfer (mother of car purchaser - Michelle Kupfer) Our daughter was ready for a new car after 12 years. Knowing that I’m a big research guy who often studies Consumer Reports for the best prices and options, I gladly went with her. After test-driving a few options, she fell in love with the look, feel, and features of the Mazda CX-5. She had her heart set on a specific color combination and found the perfect match at Southern Palms Mazda in Royal Palm Beach where we were taken care of by Account Executive Carlos Gonzalez. He knew exactly which vehicle she wanted and spent the next five hours working tirelessly to get her the best deal possible. Carlos was professional, honest and never pressured us. As a father, it brought me peace of mind to see him go above and beyond, thoroughly explaining the car's safety features so she felt comfortable and I felt reassured. We couldn't be happier with Carlos's exceptional service and highly recommend him to anyone looking for a stress-free buying experience. Glenn Kupfer (father of car purchaser - Michelle Kupfer More

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